Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,347 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product and reasonable price, but paid extra for wicket delivery which did not happen. Tracking info was useless, only updates when out for delivery. This was at least three days overdue, emailed company three times before response, which was to give me tracking number that I already had! The items arrived that afternoon, tracking info advised ' delivered'. Extremely poor customer service!!”

Helpful Report

Posted 3 years ago

“Managed to purchase one item online, also wanted to purchase two more items, no response to phone or email enquiries, live chat not even working. Don't recommend them, nor will I be buying anything else from this company.”

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Posted 3 years ago

“The worst company I have ever dealt with! And that’s saying something.. STAY CLEAR!”

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Posted 3 years ago

“Item not in stock didn’t in form me till 6/7 days later”

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Posted 3 years ago

“No answer to my 2 Emails about order not received which I paid extra for quick delivery, Tried to call via phone number but saying not taking calls saying everyone is working from home, luckily enough I paid via PayPal so going request a refund, terrible company don't deal with.......”

Helpful Report

Posted 3 years ago

“Communication is nonexistent! It doesn’t matter at what stage you are in your order, you will not receive a response of any kind. You will not know whether your order will be fulfilled or not. Don’t pay extra for express delivery as it won’t happen. My item did turn up eventually, I was going to request a refund from my credit card for non delivery and communication when it just turned up! It was cheap, but as I required it for a job had to buy another elsewhere, so now I have 2 and can’t be bothered to waste my time trying to return it. Overall, if you want something cheap, can afford to wait and see if it may arrive then buy from Tools direct and cross your fingers and toes- you have been warned!”

Helpful Report

Posted 3 years ago

“Although the company was efficient, not having the goods that we ordered, wasn't very good. The website should be kept up to date all the time so people don't pin there hopes in getting something they want, when the company didn't have in the first place.”

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Posted 3 years ago

“Paint arrived dented and leaking, not enough to complete the gates. Sent photos and email on Monday , three days later still no reply to rectify the situation.”

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Posted 3 years ago

“ordered items on the 20th july and still waiting for items Have not had a refund yet probably the worse communications of any business if your in a hurry do not use this company”

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Posted 3 years ago

“Didn’t have the stock even when their website said they did, so they refunded my money but did not let me know”

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Posted 3 years ago

“They cancel my order without any msg”

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Posted 3 years ago

“If I could give 0 I would, due to the shocking communication alone!! That said after 22 emails between myself Gosia I finally got my goods collected & refund!! I ordered a pair of Bahco edging shears on an express delivery, they didn’t arrive & that was the start of my quest. When they did arrive they were delivered in what I can call a bin bag which was ripped and the goods all scraped & scratched…. These were part of a birthday present and I got asked a number of times were they useable…. Absolute joke!!! Who on earth would give or more to the point want to receive it that state??? There doesn’t seem to be any respect for the clients which is your biggest mistake or the company you work for!!! I would never recommend this company or use this company ever again…. I would like to add that I did give benefit of doubt because of the current climate, but the whole company need to give their heads a wobble and stop treating their clients with such lack of respect!!!”

Helpful Report

Posted 3 years ago

“No delivery. No tracking. No response to emails or phone calls. Not sure what’s going on. Maybe there’re out?”

Helpful Report

Posted 3 years ago

“Ordered from these on a 3 to 5 day delivery arrived 10 days later. Phoned company message said we are not answering the phone email and we will get right back. They don't, ignored a number of emails. So no good phoning or emailing them. sent via DHL who are just as bad difficult to email or phone say they have got item and then they say they havn't. I would not use POWER TOOLS Direct even if you could not get what you wanted elsewhere. Only gave one star as you could not give less. This is one company to totally avoid.”

Helpful Report

Posted 3 years ago

“Even though i paid for express delivery, a week later and no sign of my order. No answer on the telephone, apparently due to Covid Restrictions.”

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Posted 3 years ago

“I have been really disappointed with my order. I ordered two tins of varnish- only one arrived and was dented when it arrived. when I complained about the missing order, another was ordered but with no guarantee that it would be delivered quickly. I have since had an email notifying me of a further delay. Despite me saying I needed the varnish for a time sensitive job, nothing has been done to expedite the order. Very disappointing and still waiting 2 weeks later.”

Helpful Report

Posted 3 years ago

“Product had no arrived aftr 5 days and when I phoned a message said"we are not taking calls" I e-mailed as was told in the reply "order complete" I replied on the Thursday it had not been delivered and NOT to resend as I was purchasing from another source so please refund me. Saturday I received the product sent on a 24 hour delivery. It arrived 3 hours after the other delivery for the same product. Postage to send back would have meant even if I was refunded I would have lost 30% of the value plus the postage I had already paid which would not have been refunded. All in all there is no way I will use PowerTools direct again.”

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Posted 3 years ago

“Impossible to order online, tried to call them but they don't take calls as they work from home so I went elsewhere.”

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Posted 4 years ago

“Ordered goods from hear half came other half still waiting on find this a joke especially asking for a review when use STILL haven't send me the rest of my order”

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Posted 4 years ago

“Still waiting for my parcel to arrive, paid for express delivery. Can't get to speak to anyone and emails left unanswered. Very disappointing service.”

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Posted 4 years ago

Power Tools Direct is rated 4.6 based on 13,347 reviews