Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,410 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed. Bought Stanley saw horses. Delivery was a week. Delivered damaged. Contacted customer services. They wanted to give me a partial refund but I wanted goods undamaged. They wouldn’t replace or refund until received back, despite sending photos. Gave up. Asked for a refund and a collection. Bought same product elsewhere. Won’t shop here again. Shame, because I spend thousands each year on equipment. I’m a professional carpenter of over 30yrs experience. If I order a product, it’s for a specific task and is time critical. Sorry PT Direct. You need to change your exchange policies.”

Helpful Report

Posted 4 years ago

“I ordered a mini Trowel on 19/06/21 and also added a disposable coverall to my order. Quoted delivery time was 3-5 days. When nothing turned up by 28/06/21 I contacted yourselves. I was informed that, due to a stocking error, my trowel was not in stock and as the supplier hadn't indicated a delivery date, the trowel was deleted from my order. To your credit, you did refund £16.91, however, this left the total of goods ordered at £2.82 plus £3.95 shipping costs. I feel very aggrieved that no one from your company contacted me before deleting the trowel from my order and at least gave me the opportunity to cancel the whole order without charge. The timing of this was appalling, by the time your customer services people contacted me back, the Coverall had been shipped on that same day. I asked if I could cancel the order and was told that I cannot cancel an order that was already shipped (very convenient on your part, since no one contacted me in time to cancel the order before shipping the Coverall). I asked for a partial refund of shipping costs and was refused. I have now paid a total of £6.77 for a Coverall that is only worth £2.82 (and finally arrived 11 days after the order date), a very expensive Coverall. Also, dealing with your Customer Services is like dealing with a "Bot" all answers are stock answers and there was no empathy with my situation or ownership of responsibility whatsoever. I will not be returning”

Helpful Report

Posted 4 years ago

“I WOULD AVOID IF YOU CAN! I ordered a tool from the website on a Thursday which I needed by the following Wednesday, the reason I chose the company was they stated the order would be with me on the Wednesday. I then chose to pay express delivery do to my best to get it as soon as possible. on the Friday ( 8 days after ordering) I had to chase it up twice to be told it would be sent next day delivery as there was delays in the warehouse. Now another week has passed and no sign of my order and the phone number for the company is not available due to "covid". No attempt has been made for them to keep me updated or to reimburse me for the express delivery that was a absolute joke obviously didn't make a difference to delivery time.”

Helpful Report

Posted 4 years ago

“We ordered a Clarke car port, the order was acknowledged, our money taken. A couple of days later we were informed it was out of stock and not available until August! If it is not in stock this should be made clear on the website. We did receive a refund but that is not the point. We won't be using this company again.”

Helpful Report

Posted 4 years ago

“I'm disappointed as I have not received one of the items I ordered ten days ago. I've exchanged emails with the sales department, and, although they have responded promptly, there is still no satisfactory resolution in sight, and I'm still waiting for the outstanding item.”

Helpful Report

Posted 4 years ago

“Delivery late more than a week no contact whatsoever. Payed for 2days Delivery to have tools on time.”

Helpful Report

Posted 4 years ago

“13.95£ for delivery I’m asking for 6 tin paint Send me 1 ,waiting 4 day send me 3 more ,2 more still missing after I’m asking for refund. No more comment.”

Helpful Report

Posted 4 years ago

“I've been waiting 10 day's for my order still nothing has arrived”

Helpful Report

Posted 4 years ago

“Avoid like the plague, ordered an item which apparently was a stock item, payed for express delivery and when the item did not arrive I had to contact PTD to be advised that the item is on back order. Although I have pointed out to them that this item is not infact stocked, they continue to take your money for items they have no control over. Only gave 1 star rating as 0 stars is not an option.”

Helpful Report

Posted 4 years ago

“AVOID this company if you want your goods. they have stuff on there website that says its in stock but it isn't. They don't even tell you even after you have ordered it. It's not until you start questioning them on why your order hasn't turned up and even then they don't tell you,they say they will contact warehouse and get intouch. But because there communication is so bad even that takes a day or two. Very poorly ran so take my advice AVOID. Ended up I had to get a refund and even that took days so I couldn't order another from somewhere else as it was a £1200 item and I needed the money back in my account. Trust me just AVOID them.”

Helpful Report

Posted 4 years ago

“Product is no very good”

Helpful Report

Posted 4 years ago

“Item paid for via PTD website as item showed in stock, day before delivery was told by PTD item not in stock and credit raised. PTD could not say when item would be back in stock so fair play raised the credit quickly. This despite PTD eBay shop at the time was still showing stock . Poor and won’t use PTD again.”

Helpful Report

Posted 4 years ago

“By far the worse company I’ve ever dealt with. Was sent the wrong item but they refused to do anything about it. Customer care was some of the poorest I’ve ever witnessed. Management should be ashamed of their employees”

Helpful Report

Posted 4 years ago

“Item arrived damaged, sent photos and asked for a replacement and collect the damaged item at the same time so I wouldn't loose money taking time off work, company refused, poor customer care.”

Helpful Report

Posted 4 years ago

“My items were on a 3 to 5 day delivery which I received nearly 2 weeks later When I received my goods there were items missing which I was told in no uncertain terms I was a liar Which I am not happy with and will e taking the matter further”

Helpful Report

Posted 4 years ago

“Short on order , never bothered to let me know their wasn't any stock .”

Helpful Report

Posted 4 years ago

“No stars I’m afraid, placed the order, must be about 2 weeks ago and still my payment is pending and received nothing”

Helpful Report

Posted 4 years ago

“We ordered a saw last October 2020 and to date have not received it. Received this rating when i sent an email to find out if or when we will actually receive it. Very annoying that they take your payment in the knowledge that they do not actually have one”

Helpful Report

Posted 4 years ago

“I think this is a scamming web site I ordered a part for my compressor and I’ve been waiting for it for the past week and I payed for Special fast deliver as well. I asked for a tracking number and they told me to wait and it’s been 7 days now . 😡🤬!!”

Helpful Report

Posted 4 years ago

“Ordered items for a job 2/3 days dilivery now 8 days have as passed and still not arrived.lost job on the back of this don’t take phone calls and don’t answer emails shop elsewhere people absolutel let downs. tracking number they sent don’t exist”

Helpful Report

Posted 4 years ago

Power Tools Direct is rated 4.6 based on 13,410 reviews