Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,410 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery late. Not taking telephone calls. No reply to emails.”

Helpful Report

Posted 4 years ago

“I placed an order for a stapler and staples on 19th April. It said the item was in stock and delivery would be 2-3 days. I emailed on 26th April asking what was happening but no reply was forthcoming. The stapler turned up 28th, by this time I had borrowed one as the job I needed it for had to be finished. Poor communication, poor service. I won’t be ordering from Power Tools Direct again.”

Helpful Report

Posted 4 years ago

“Item hasn't arrived 9 days after ordering! Despite ordering products that the website says will take 3-5 days to arrive, they haven't arrived 9 days later. They were ordered for a specific job where we had workmen booked and so we ended up purchasing duplicate items. When I contacted Power Tools customer service, to find out where our items were, I received an email stating there were severe delays with their choice of postal courier and I could contact them again if it hadn't arrived in 14 days!! If this information had been on the website at the outset, I would have purchased elsewhere. I am disappointed with the delay in delivery and the response from customer service.”

Helpful Report

Posted 4 years ago

“I bought battery charger & starter when I received it it had no plug on it and it was in the wrong box I have sent the item back to the seller and I still haven’t received my full refund + PAP bylaw health and safety regulations all items Domestic and garage electric items should come supplied with a plug by law and in the right box I am not happy I have tried calling them by phone and emails no reply only by emails every time they answer the emails they come up with excuses not happy so I’m going to go to citizens advice bureau I will never use this company ever again.”

Helpful Report

Posted 4 years ago

“Placed order took a payment and then told me you had no stock. Not impressed.”

Helpful Report

Posted 4 years ago

“Dreadful. Ordered a product (paint) that Power Tools advertised as in stock, took the payment and then advised the following day that the product was unavailable!! Dreadful service and I will not use them again.”

Helpful Report

Posted 4 years ago

“I ordered a Karcher 5.The power hose was defective,I sent photos and I was informed that it would be replaced.I assembled the machine and destroyed the wrappings.I was the told that the part would not be replaced and to send the whole unit back.I said that the part was available on line.I said that I would return the unit to their Littlehampton base and pick up a replacement.They would not cooperate and wanted it posted.They were difficult,uncooperative and and did not want to offer any help.My advice would be to avoid this company......they are very poor”

Helpful Report

Posted 4 years ago

“Great tools, great prices but shocking customer service. I bought a bench grinder which showed up brand new with a wonky wheel. Only option was for me to return it to Clarke to have it assessed and potentially repaired. I asked for a full refund which was refused unless I returned the machine at my own expense. Since then I have diagnosed the fault for them and sent videos demonstrating it. Still no response and no phone number to call. I will never buy from them again.”

Helpful Report

Posted 4 years ago

“Item was too big what a nightmare to get sent back co38ost £38 to return it would have been easier if they had collected”

Helpful Report

Posted 4 years ago

“Very very poor service I do not recommend them.”

Helpful Report

Posted 4 years ago

“Tool is all good, Service was shocking. Huge delay in delivery refused to give a refund for the delivery which cost about £7.00. Gave me no help at all”

Helpful Report

Posted 4 years ago

“Order a pressure washer early April which arrived broken and sent back told would send a replacement now 21st April told out of stock till June would I like to back order so now want a refund very poor service”

Helpful Report

Posted 4 years ago

“Ordered something and paid But not in stock Had to wait 5days until i got a refund 💩💩💩”

Helpful Report

Posted 4 years ago

“Didn’t turn up for 2 weeks!”

Helpful Report

Posted 4 years ago

“Very dissapointed. No communication.”

Helpful Report

Posted 4 years ago

“SEVERE LACK OF COMMUNICATION AND VERY SLOW AT RESPONDING TO EMAILS AS NOT POSSIBLE TO SPEAK TO ANYONE BY PHONE DUE TO COVID. PLACED ORDER PAID ADDITIONAL DELIVERY CHARGE FOR 3-5 DAY DELIVERY. 2 WEEKS LATER FOUND OUT NO STOCK AND STILL GOT CHARGED FOR DELIVERY. APPALLING LEVEL OF SERVICE WILL NEVER USE THIS COMPANY AGAIN.”

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Posted 4 years ago

“I will wait to see if it gets delivered I hope so for my sake and yours 👍”

Helpful Report

Posted 4 years ago

“Still yet to receive my item keep getting fogged of fist not in stock now lost in post been told it’s getting sorted but as of now still not heard anything I think it should be Priority to get my order resent”

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Posted 4 years ago

“After having my money for nearly a week and only when chased was informed out of stock!”

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Posted 4 years ago

“bad customer services. rip off”

Helpful Report

Posted 4 years ago

Power Tools Direct is rated 4.6 based on 13,410 reviews