Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,347 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order a pressure washer early April which arrived broken and sent back told would send a replacement now 21st April told out of stock till June would I like to back order so now want a refund very poor service”

Helpful Report

Posted 4 years ago

“Ordered something and paid But not in stock Had to wait 5days until i got a refund 💩💩💩”

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Posted 4 years ago

“Didn’t turn up for 2 weeks!”

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Posted 4 years ago

“Very dissapointed. No communication.”

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Posted 4 years ago

“SEVERE LACK OF COMMUNICATION AND VERY SLOW AT RESPONDING TO EMAILS AS NOT POSSIBLE TO SPEAK TO ANYONE BY PHONE DUE TO COVID. PLACED ORDER PAID ADDITIONAL DELIVERY CHARGE FOR 3-5 DAY DELIVERY. 2 WEEKS LATER FOUND OUT NO STOCK AND STILL GOT CHARGED FOR DELIVERY. APPALLING LEVEL OF SERVICE WILL NEVER USE THIS COMPANY AGAIN.”

Helpful Report

Posted 4 years ago

“I will wait to see if it gets delivered I hope so for my sake and yours 👍”

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Posted 4 years ago

“Still yet to receive my item keep getting fogged of fist not in stock now lost in post been told it’s getting sorted but as of now still not heard anything I think it should be Priority to get my order resent”

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Posted 4 years ago

“After having my money for nearly a week and only when chased was informed out of stock!”

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Posted 4 years ago

“bad customer services. rip off”

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Posted 4 years ago

“I wanted to order a small briquette maker (price about £12) to be sent to Spain. At check-out, this had grown to almost £90 with freight. As you can imagine, Power Tools will not be doing much business with Europe at these prices, Brexit or no Brexit. That is a pity because I would like to support a British firm but this kind of pricing makes it a non-starter.”

Helpful Report

Posted 4 years ago

“If I could leave a 0 star review, I would. I paid extra for the delivery to arrive earlier, a week and a half later, it had still not arrived. I had to email the company due to their phone lines not being available, I finally had an email reply that my order would be dispatched the next day. 2 days later it arrived, with one item missing. No update to say it was to follow or why it was missing. Asked if a manager could get in touch with me, but apparently this was not an option. Would never use again, and would not recommend.”

Helpful Report

Posted 4 years ago

“Ordered newly £100 worth of screws on April 1st. By April 12th they had not been delivered though I had received a message and refund for one box that was out of stock a few days before. On April 12th I had an email from PayPal saying that I’d had a full refund from Powertoolsdirect though no communication from the directly. In a effort to try to understand what was glowing on I sent an enquiry email. I received a shirt and barely apologetic email saying that they could not fulfil my order. Why did their system accept my order if the items were not in stock. Mail order no whets near as good as buying over their trade counter as I’ve always been impressed. Hope it reopens soon.”

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Posted 4 years ago

“Ordered a jet washer was told 10 day delivery 28 days and still waiting avoid best thing”

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Posted 4 years ago

“Rubbish, ordered an item and then told three days later that it wasn’t in stock, bloody useless”

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Posted 4 years ago

“Ordered 7 items, one was delivered as expected, the remaining 6 items have still been delivered (now 8 days late). Very disappointed with the service....”

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Posted 4 years ago

“I purchased a hand cultivator, while the tool is fine, the packaging was not. It arrived through the post in an envelope with 2 prongs sticking through with no protection on them. It was very dangerous to anyone who had to handle it on its journey. I would not recommend buying tools from this company again as the packaging was inadequate and could have caused injury.”

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Posted 4 years ago

“Paid for 2 day delivery 10 days later still not received goods and had to pay another £2.99 as not enough postage was added by power tools direct. Very disappointed”

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Posted 4 years ago

“very poor !”

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Posted 4 years ago

“first order and after week ( albeit Easter ) and paying for early delivery - advised not in stock and refund would be made . this is poor as we have to pay painter We should have been told out of stock earlier Gosia was very helpful tho”

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Posted 4 years ago

“Awful service, took 4 days to dispatch my item and 9 days to arrive, even though i selected 2-3 day delivery! Appalling service!!”

Helpful Report

Posted 4 years ago

Power Tools Direct is rated 4.6 based on 13,347 reviews