Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,347 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We where to start. Ordered an item on a Tuesday for delivery on Friday. .. hmm not arrived yet. Apparently its gone missing. Tried to get in touch with this company.. answer phone message said ppl are working from home so email and they will be in touch straight away... nope.. that didn't happen either. Monday I got an email.. I have spent thousands online with many companies and rhis us the worst experience ever. Buyer beware.”

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Posted 4 years ago

“Very bad service did not receive my order and did not get a full refund . Not a happy customer”

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Posted 4 years ago

“told it would be here 5/2 as of 9/2 no sign”

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Posted 4 years ago

“i still waiting for a delivery”

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Posted 4 years ago

“This company does not fairly apply the delivery charges. On your website, the cost of delivery is £ 3.95 (up to 2Kg), you collected from me for an item weighing 1.5kg (and on the DPD label 1.75kg) £ 4.95, where £ 4.95 (up to 5Kg ). If a thousand people pay £ 1 more, you will achieve a profit of £ 1,000. Such behaviour disqualifies trust in such a company and translating that I agreed to such a fee without knowing the weight of the product is simply ridiculous. Don't trust companies like this one, think if it's worth trusting them. The product came without any packaging, only in factory packaging.”

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Posted 4 years ago

“I’m afraid I ended up not being able to get the product as I had problems with the payment method and had to cancel the order.”

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Posted 4 years ago

“Very dissatisfied with the level of aftersales service. They appear not to know or have a total disregard for basic consumer rights!”

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Posted 4 years ago

“My item was broke”

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Posted 4 years ago

“when placed order it says item was in stock!!! then next day says will be a month!!!!!!! misleading”

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Posted 4 years ago

“Not received goods yet. John H.”

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Posted 4 years ago

“Waiting to receive my goods”

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Posted 4 years ago

“Ordered a load of ox gear to be told once purchased it wasn’t in stock although was fresh able to pay for it”

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Posted 4 years ago

“I received the Puddle Pump today. The delivery was excellent but the pump was damaged. The adapter was almost completely broken off. I really needed this pump urgently so am very disappointed and annoyed. Being a weekend I can’t contact anyone either so am left in limbo!😡”

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Posted 4 years ago

“Ordered 31Dec 2020, paid for quick delivery. .. Still havent received my order 11 jan 2021..”

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Posted 4 years ago

“Ordered a bandsaw over the Xmas period it arrived yesterday 7th Jan it arrived damaged in the box with no extra packaging (cosmetic damage) to which I wasn't bothered but once built it was as dead as a dodo tried calling building supplies and no response filled in contact form (no issue)only to be contacted today to say I would have to send it back to clarke to get inspected and would be a few weeks for a new item one day old I think this is ridiculous any supplier worth there salt would replace as most do lesson learnt i fixed the issue myself (new switch)but for the sake of lack lustre customer service and passing onto clarke the manufacturer I will use a reputable known supplier such as machine mart who value customers”

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Posted 4 years ago

“Still not got my order never turned up so not very good”

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Posted 4 years ago

“Item listed in stock when not, charged for express postage when couldn’t possibly do it”

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Posted 4 years ago

“The order was cancelled after 2 days. I was not informed that the order had been cancelled, but instead noticed a credit on the bank card I used to make the purchase.”

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Posted 4 years ago

“THE ORDER I PLACED WITH YOU HAS NOT BEEN DELIVERED THE COURIER YOU SENT IT WITH HAVE LOST IT..I HAVE BEEN PASSED FROM ONE TO OTHER AND ENOUGH IS ENOUGH.THEY SAY[ TUFFNELLS ]THEY NEED YOU TO REQUEST THEM TO TELL YOU IT HAS BEEN LOST.....YOU COULD NOT MAKE IT UP. I NEED WHAT I PAID FOR. FRANCIS SLAVEN FS CONSTRUCTION.”

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Posted 4 years ago

“Really poor company. I placed an order with them, they took my money, kept my money for over a week until I contacted them for an order update as I'd not had any updates other than an order confirmation, I then had an automated email to say that the item wasn't in stock. I was fully refunded but as I thought I'd already purchased this item I missed out on a few other deals that are no longer available. After reading a few reviews of powertools direct this seems to be a regular occurrence. Won't be going back there.”

Helpful Report

Posted 4 years ago

Power Tools Direct is rated 4.6 based on 13,347 reviews