Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,347 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish - Took order but item not in stock. Order cancelled after 3 days.”

Helpful Report

Posted 4 years ago

“The order that i’d bought as a gift was in poor condition and badly finished. I contacted the company with photo evidence and asked for a replacement. The company requested that I post the item back at my own expense so that they could review the item themselves, despite the evidence already documented, and only then would they consider sending a replacement and refund the cost of postage if they deemed my complaint to be valid. They could give me no timescale for this transaction which meant that I’d risk having no gift to give at all. 100% would not buy from them again.”

Helpful Report

Posted 4 years ago

“poor service! uncontactable! sells broken products. then wont replace!! hove to wait a week for someone to sort! unacceptable standards of service. DO NOT RECOMMEND!!”

Helpful Report

Posted 4 years ago

“Payment taken, but still not received my order. I have paid for express delivery and my order is still showing as processing on my account 4 days later. If you need things quickly I would shop elsewhere.”

Helpful Report

Posted 4 years ago

“Delivery took ages, was not impressed. Product was of good quality.”

Helpful Report

Posted 4 years ago

“Poor. I ordered expecting delivery in a reasonable time period. After chasing up Power Tools, it turns out that my good are awaiting customs clearance. So I assume that when I placed my order the goods may not have been in the UK 2 weeks on I'm still waiting.....”

Helpful Report

Posted 4 years ago

“NOT AT ALL A HAPPY CUSTOMER! I placed an order for a very important (urgently needed) tool on 02/11/2020 for £112.36 based on the website claim of "Delivery: 2-3 Days". At least double that amount of days passed before I contacted customer services to enquire when my order would actually be delivered. The response was that an enquiry would be made with the purchasing team and that they would get back to me... nothing materialised from this. A further contact was made which resulted in the same response. I then tried to call the telephone number displayed on the website but an automated voice message blamed Covid-19 for everyone working from home and no calls would be answered... Then 11 days after placing the order and paying for it online an automated message was sent to my e-mail stating that "Unfortunately this item has been discontinued, we do apologise for any inconvenience this may have caused". A full refund was given at the same time. HOWEVER, and this is the biggest scam and insult of it all!!! The item is currently still on their website displayed as "In stock" (checked 23/11/2020) at a price of £124.74 with a claim of "Delivery: 2-3 Days". Not only did they blatantly lie to me - they upped the price too! Probably why they refunded me so quickly - they did not want to sell it to me for the lower price! This tool was needed for a very important project and it was consequently set back by two weeks because of this company's inadequacies. I finally purchased the same tool elsewhere delivered next day by Royal Mail 1st Class Signed For. BE AWARE OF THESE SCAMSTERS! THEY DO NOT ACTUALLY STOCK ANY OF THE PRODUCT ON THEIR WEBSITE - THEY ARE MIDDLEMEN SELLING YOU PRODUCTS ON BEHALF OF OTHER COMPANIES! THEIR WEBSITE CLAIMS ARE BOGUS! YOU WILL ONLY BE LEFT DISAPPOINTED.”

Helpful Report

Posted 4 years ago

“I ordered a product and paid for express delivery on 7 11 20 still not received the product as of writing this on the 19 11 20. I certainly cannot offer a recommendation . They have only contacted once after i contacted them. How can a company offer two day delivery if its not in stock im very disappointed!”

Helpful Report

Posted 4 years ago

“Very poor! I receive my maxx brush only to find it is unusable without purchasing a separate adapter/ extension cable! You wouldn’t buy a Dyson and have to buy an adapter before you vacuum the house would you!! Very very disappointed!”

Helpful Report

Posted 4 years ago

“Was sent wrong items, beware what you order, check and make sure, they can change your order to suit themselves and then blame you for ordering wrong”

Helpful Report

Posted 4 years ago

“Haven’t received item due to no stock. Still not received refund!”

Helpful Report

Posted 4 years ago

“Incorrect stock shown on website. Took 3 days to inform me.”

Helpful Report

Posted 4 years ago

“Can't write a review because they did not fulfil my order they did however refund me in full but I would rather have had the goods!!”

Helpful Report

Posted 4 years ago

“Never got my order customer service is as bad thank god was only £20 will never use your company again !”

Helpful Report

Posted 4 years ago

“ordered leadmate on 16th oct, arrived 2nd nov. No reply to phone calls or messages, no reply to emails. v.poor customer service. unlikely to use again”

Helpful Report

Posted 4 years ago

“Poor advertising of postage costs as it states free postage over £75. When you get to the check out it then changes it mind to £34 postage as it’s over 20kg. It didn’t say that on the advertising Also it says heavy duty but the instructions say not to be used in high winds or heavy rain Load of rubbish”

Helpful Report

Posted 4 years ago

“Ordered bits from the website went to pay. Couldn't make payment for some reason but had the option to pay by cheque so thought great. Ordered bits. Said would receive a confirmation email. Still waiting !! Communication is definitely not their strong point.”

Helpful Report

Posted 4 years ago

“Poor communication & slow delivery compared to other companies especially on eBay. 'Power Tools Direct ' suggests quick service/delivery .....it didn't in my case.”

Helpful Report

Posted 4 years ago

“Paid extra for express delivery but item not received after 7 days and still waiting.”

Helpful Report

Posted 4 years ago

“Useless,didn’t have what I wanted in stock but took my money and made me wait over a week to tell me that I wasn’t getting it,would never use them again”

Helpful Report

Posted 4 years ago

Power Tools Direct is rated 4.6 based on 13,347 reviews