Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,410 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping costs of £29.95 on an item costing £23.62 seem excessive, especially as it was sent via Royal Mail.”

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Posted 5 years ago

“Ordered on a Monday (machine was in stock) and paid extra £9.95 for fast delivery as a contractor was coming to my home to use the machine. Having chased Power Tools Direct several times, they eventually emailed me 8 days after the order and told me they have no stock and are refunding me. By this time the contractor had been anyway and charged me for his time even though I didn't have the machine. So Power Tools Direct cost me an extra £300 for nothing. If they had no stock, why did they put the order through, take my money and not contact me once to let me know I wouldn't be taking delivery? Awful, do NOT use them.”

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Posted 5 years ago

“Still not received good very disappointed”

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Posted 5 years ago

“Products never arrived and then realised a day later I’d been given a refund. No communication sent :/”

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Posted 5 years ago

Hi, I do apologise that we had to cancel your order. We did send an email explaining that the last item we had in stock had been found to be damaged before we refunded you

Posted 5 years ago

“Order was cancelled by Power tools direct. Very disappointed,”

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Posted 5 years ago

Hi, I am sorry to hear that we were unable to supply your goods. We did email you to explain that due to a stocking error the item was unfortunately out of stock and we unfortunately had to cancel your order and refund you

Posted 5 years ago

“I bought an item from them and I cant get hold of them to return the unwanted item.”

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Posted 5 years ago

Hi Ahmad, just send us an email as a response to the confirmation email you received. We are responding to all emails, we have just had limited phone support due to skeleton staffing issues

Posted 5 years ago

“On one let know anything. I paid for express delivery yet 5 days later still waiting. Go somewhere else if you want anything. I will be reporting them if something doesn’t happen soon.”

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Posted 5 years ago

Hi, I'm sorry to hear that you were unhappy with the service. We do advise at checkout in bold red text that orders may well be delayed due to Covid 19 restrictions on both our warehouse and that of our carriers.

Posted 5 years ago

“Excellent service. Rebate plane arrived in just a few days. Great price too.”

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Posted 5 years ago

Hi, it looks like you may have applied an incorrect star rating based on your very positive description of our service. Would you consider changing the star rating if this is the case?

Posted 5 years ago

“Not really very good. It was not their fault and this company is normally a delight to work with but they were let down by delivery agents. It was on 3 day delivery and 8 days later I still don’t have them. Hoping for tomorrow. Great people usually.”

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Posted 5 years ago

“excellent service good delivery and good price”

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Posted 5 years ago

Hi, I suspect from your comments that you may not have intended to give us a 1 star rating? Could we ask you to be kind enough to amend the review possibly?

Posted 5 years ago

“don't order as a guest, never received product, was told it was delivered, had to fight to prove it was not, as in security cameras proof. I contacted the delivery company, not delivered, rang, got answering machine, I email, got sarcasm, to then get told you have a refund and closed my account. You can only leave a review, if you have an account. I paid for item then £7.46 for delivery then £6.07 tax. You have done me a favour, cheaper on Ebay. Terrible company feel free to cancel this account too. I hopefully, manage to save some one else the nightmare you have put me through”

Helpful Report

Posted 5 years ago

Hi, I'm sorry to hear that you were unhappy with the treatment you received. Unfortunately if we do have confirmed delivery to the requested address we do have to ask for other evidence and carry out an investigation. This is standard policy for virtually all online traders. With regards to your other comment on your account being deleted, if you order as Guest then an account is not created, that is what Guest means, so we did not delete your account, it just never existed. In the end you received a full refund for an order which we had proof of delivery to the correct address, hardly a nightmare I would suggest?

Posted 5 years ago

“Ordered Makita grass shears (body only) but which should have been "Supplied with hedge trimmer shear blade" as per Power Tools Direct web advert. There was no hedge trimmer shear blade and now PTD will not send it. The order has not therefore been completed.”

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Posted 6 years ago

Hi, I'm sorry to hear you were unhappy with the service. As we have explained the Hedge shear mentioned in the description is the attachment that is shown in the image and comes already fitted to the unit. This is as verified by Makita. There is no other accessory for the unit.

Posted 5 years ago

“No delivery of item 10 days after purchase and payment”

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Posted 6 years ago

Hi Steve, I am sorry for the delay with your order. Please could you email us directly and we will investigate the issue straight away

Posted 6 years ago

“Item not as described in the ebay ad.”

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Posted 6 years ago

Hi Ian, very sorry for the error, but we did give you a full refund. Really a 1 star?

Posted 6 years ago

“A broken pump had been boxed and sent to me as brand new! I have asked for a replacement but so far nothing. They said a courier was coming to collect the broken pump but they have not turned up!”

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Posted 6 years ago

“Was supposed to be next day delivery but came 2days later, no one replied to my email and was impossible to contact anybody on the phone even after leaving my number on answer phone. Got the product but was to late as needed it next day !!!!”

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Posted 6 years ago

Hi Mike, hands up we did just miss the shipment for the carrier on this one. It was ordered at 11.52am and our shutoff is 12pm so it was a little close to the wire. We would always advise customers that must have an item by a certain day that there are circumstances that can arise with our warehouse and the carriers that can cause an item to be delayed on rare occasions. I can only apologise for any inconvenience this may have caused you

Posted 6 years ago

“not received my goods email with no replay”

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Posted 6 years ago

“placed an order and paid for 1-2 day express delivery, still waiting on 4th day for delivery. contacted customer services who told me that they do not guarantee the delivery, so why offer something you can not do, no offer of the extra postage refund, really disgusted will not use this firm again, i am thinking of contacting the fair trading people to see what they will say, buyers beware”

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Posted 6 years ago

“Paid for next day delivery. Got it a week later!”

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Posted 6 years ago

Hi Gordon, That is true, but we did inform you of why the item would be delayed and ask for your instructions, which we then followed as far as I can see. I am very sorry that we were unable to get the item to you in the timescales you required though

Posted 6 years ago

“Item was in a plastic tub and just put in a polythene bag, due to the weight of the item the tub split and approx half of the contents spilled into the plastic bag, the tub contained screws which cut through the plastic bag in a number of places causing some of the contents to be lost. I emailed the company's customer services to inform them but never received any form of response.”

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Posted 7 years ago

Power Tools Direct is rated 4.6 based on 13,410 reviews