Power Tools Direct Reviews

4.6 Rating 13,410 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two tins of paint on the 1st of september and still havent received them 2 weeks later after paying 14 pound for 2 /3 day delivery”

Helpful Report

Posted 9 years ago

Hi Colm, I am sorry to hear that you have not received your order yet. We do unfortunately not get confirmation of successful deliveries, so this is the first we have heard of its failure. I have someone looking into this as a matter of urgency and we will be in contact with you directly shortly

Posted 9 years ago

“I ordered the products on the Monday with express delivery and was told the products would arrive either on the following day or on the Wednesday at the very latest. The parcel was not handed to the courier until the Wednesday. Having waited in over the following two days I was not very happy because on the Thursday I was out and about on business and the courier company would not leave the parcel with neighbours. A total cock up on behalf of Power Tools. Edward Robinson”

Helpful Report

Posted 10 years ago

Hi, it does look like the order was unfortunately a day late in being shipped out which has caused the issue. It does look like the parcel was successfully delivered to you on the Thursday, but you have been refunded for the complete delivery charge and I am very sorry for any inconvenience this delay has caused you

Posted 10 years ago

“Never received goods ordered, very poor show, have not had a refund so far”

Helpful Report

Posted 10 years ago

Hi Terence, Sorry for the delay with reaching a resolution on this. It would appear that the carrier have confirmed that they have unfortunately lost your parcel. It has taken a few days for them to confirm this, so your refund has been a little delayed I'm afraid. You have now received a full refund and I am sorry for any inconvenience this has caused you

Posted 10 years ago

“Item never arrived, very poor communication and customer service. No replys to emails sent- 9 days now and still waiting. Without item and out of pocket. Avoid.”

Helpful Report

Posted 10 years ago

Hi Sheena, unfortunately as the carrier have provided us with a confirmed signature for the delivery this issue has had to be refered to them as a claim which does take a little while to sort out I'm afraid. The issue has not been forgotten about and is still being pursued at this end as explained in our last correspondence

Posted 10 years ago

“I have emailed you as I'm still waiting for my goods which I order on the 27th may.”

Helpful Report

Posted 10 years ago

Hi Jacqueline, It looks like you selected collect from store as your delivery option at checkout and your order has been in the Trade Counter awaiting collection since the 29th May. If you wish the order to be delivered then we can cancel this order and you will need to place a new order for the item selecting one of the other delivery options

Posted 10 years ago

“Ordered the sparky rotary drill model bp540ce with chisel bits, brushes etc as pictured on site. The drill sent through was the older versions of this model. It's a different colour and no antivibration side handle and no accessories? offered a refund, but had no communication about when? don't pay for express delivery 1-2 days it still takes 5 days to get to you? disappointing service which is still unresolved.”

Helpful Report

Posted 10 years ago

“We ordered a combination padlock that also has a master key. It came without the key. Therefore we aren't happy customers and will be returning the product :(”

Helpful Report

Posted 10 years ago

Hi Sarah, If you contact us via the normal contact us page, or reply to any of the order confirmation emails we have sent you, or call us, we will be happy to sort you out with an override key

Posted 10 years ago

“On the 16/10/14 I purchased a tool from Power Tools Direct and paid extra for 1-2 days delivery, the tool had not arrived and I e=mailed the company on 21/10/14 to ask where it was and was told it had been dispatched, the tool arrived 23/10/14. I e-mailed the company as requested to let them know it had arrived and have not heard from them since, no apology or refund of the extra delivery charges for quick delivery.”

Helpful Report

Posted 10 years ago

Hi Richard, I do apologise, it seems that the order was sent via Royal Mail rather than a next day carrier which was responsible for the delay. You should have been contacted with regards to a refund of express shipping charges and I am sorry that that did not happen. I have today refunded you in full for your shipping charges and am sorry for the inconveneince that you have been caused

Posted 10 years ago

“after paying for quick delivery of 2 days, parcel arrived 5 days later and by royal mail not carrier as was said .I had to ring 4 times to find out what had happened and to get my money re embersed .I don't know if I have had it yet .Needless to say I wont be buying from them again .”

Helpful Report

Posted 11 years ago

Hi Ron, I am very sorry for the poor service on this occasion. The order was shipped on time, but unfortunately was sent on a Royal Mail service rather than the Next Day service selected. I have refunded you for the Express delivery cost and can only apologise for the inconvenience you have been caused, kind regards, simon

Posted 10 years ago

“Ordered 2pm Thursday and paid extra for 1-2 day delivery. Finally arrived Monday. Said I had passed the 2pm cut off. Needed trimmer over weekend. Now completed work and trimmer stands until next year. They offered to take it back but I have to pay carriage. Special delivery one way and return delivery is not the service I expect!”

Helpful Report

Posted 11 years ago

Hi Richard, I am very sorry to hear that the item wasn't with you in time for the weekend. The delivery service you chose is a 1-2 working day delivery and since the item in your basket was listed as a 2 day delivery item and the order was placed after our 12pm cutoff for order processing, the delivery date was correct according to our delivery terms I'm afraid

Posted 11 years ago

“Received a faulty angle grinder. Phoned customer service - reluctant voices. Not really wanting to accept responsibility. Asking me to contact the manufacturer (not my responsibility). Very poor helpline. Hoping to hear from someone who will acknowledge a customer problem.”

Helpful Report

Posted 11 years ago

Hi Sam, no negativity was intended I assure you. You did state that in your opinion there was no fault with the machine and that you considered it to be a design fault. As this is a longstanding product from Makita we merely advised you that contacting Makita through the number we passed you would be the best way to proceed, before we were able to act on their advice. As you were not happy with this we agreed to contact Makita on your behalf which we have now done and responded to you. Unfortunately you placed this review straight after speaking with us on the phone, which to be fair gave us very little time to carry out the actions we promised to do. So we have taken your issue seriously, but there is a set of processes that must be adhered to when you are suggesting there is a design fault with a tried and tested product that you wish to return having used.

Posted 11 years ago

“Ordered tool handle snapped off first week!!”

Helpful Report

Posted 11 years ago

Hi, we were unfortunately not made aware of such an issue. Please contact us directly via our support email address and we will be able to resolve this for you

Posted 11 years ago

“I ordered A hammer for £44 from this company with 2 day delivery 9 days later after many phone calls and emails i have not received my goods, and been told i will have to wait until they get the hammer back from their couriers before i can have my refund.....BAD BAD mistake ordering from this company. Steve Barnes”

Helpful Report

Posted 11 years ago

Hi Stephen, I am sorry for the poor service on this occasion. It seems that the carrier were unable to identify your address which was the reason for the delay. It is our policy not to refund the customer until we have successfully identified the location of the parcel, as often the parcel does get delivered eventually, albeit delayed. I beleive this is the case for your delivery and you have now received it. I am sorry for any inconvenience you were caused

Posted 11 years ago

“I haven't received it yet from City link who said they would try again to deliver on Mon but didn't!!!”

Helpful Report

Posted 11 years ago

Hi Mark, I am very sorry that your delivery reschedule was not carried out by the carrier. As soon as we were informed of this a redelivery attempt was scheduled and the parcel was delivered to you sucessfully the next day. I am sorry our carrier has let you down on this occasion

Posted 11 years ago

“I never received the hammer I payed for”

Helpful Report

Posted 11 years ago

Hi Barry, I think you may have the wrong company? The only order we have for you is for some Ronseal One Coat Fencelife which was delivered to you on the 27th May which was the next working day after ordering. Please do contact us if you feel this is not the case and we will look into this as a matter of urgency

Posted 11 years ago

“Item no where near as image suggests. Very slow delivery”

Helpful Report

Posted 11 years ago

Hi Graham, I'm sorry to hear that you were unhappy with the service. I'm afraid that we cannot guarantee that the colour of any of the paints we sell will match the images precisely as shown on the site. We do display the manufaturers own image, but the sample may well look a different shade when viewed on a computer, or indeed different machines. Your order was placed over the weekend so would not have been processed until the Monday. We did ship it on the Tuesday and it was with you on Wednesday, which should have been within the advertised time period for the product. I am sorry if this did not meet your expectations, kind regards, Simon

Posted 11 years ago

“Having paid an extra £20.95 for express delivery of my order, only half the goods arrived, several phone calls and emails later, after a fortnight almost had passed, the long overdue goods turned up. The courier group Citylink were blamed for the problem. The customer waited patiently and the retailer Power Tools Direct made no gesture whatsoever for the inconvenience - other than the statutory meaningless apology. An extremely disappointing purchase, hence for this reason I cannot recommend this retailer.”

Helpful Report

Posted 11 years ago

Hi Edward, I am sorry to hear of your less than ideal experience with us. We did ship your order on a next day service the day after your order was processed, but unfortunately one of your parcels was not delivered by the carrier for some reason. Unfortunately we could not get a response from the carrier for some time as to what had happened to the missing parcel and whether it was in fact still on its way to you. In the end we had to give up on chasing this information and we sent out a new order to you and have had to write off the first set of goods. This is an extremely rare situation and I am sorry that your order was so delayed, but we are normally required to confirm where a missing parcel is before we can arrange a solution to the problem.

Posted 11 years ago

“Orders not supplied. No response by telephone or Email”

Helpful Report

Posted 11 years ago

“I thought I was ordering a more powerful Dustbuster as the figures 7.2 indicated . Instead they referred to the wattage and not the voltage. \delivery by City Link was appalling. After the 2nd attempt at delivery a card was found in the garden half eaten by a snail informing me that I should collect at my local depo which is 60 miles away and a 1 1/2 hour journey. After many attempts to get a human response I eventually persuaded City Link to send it again.”

Helpful Report

Posted 11 years ago

Hi Audrey, I am sorry to hear that you were not happy with the product supplied. You were correct to look at the figure 7.2W as a measure of how powerful the unit would be, as it is indeed Wattage that is the measurement of power, not the Voltage. If the unit is unused and you still have its original packaging we would be happy to refund you for the item if you wish to return it to us?

Posted 11 years ago

“Excellent”

Helpful Report

Posted 11 years ago

Power Tools Direct is rated 4.6 based on 13,410 reviews