Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,617 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having submitted and created an account. and made a purchase on 6th January and paid for Delivery (1000586105 Order number) I still have not received the goods? I have purchased these items from a different source Delivery Charge £4.99. Delivered in 3 days. Just not good enough. If you would care to reply Email address. melvynkirk@yahoo.co.uk”

Helpful Report

Posted 4 hours ago

“Was very disappointed. The advert for the rake I bought said delivery free of charge, but I got charged approaching £16 for an item costing just over £30. The excuse was that the carriage gets added on checkout, but as the advert said Carriage FOC, I never looked. Have asked for a refund, but so far nothing. Also today they have charged another £1, for what I have no idea. All very unsatisfactory as far s I am concerned.”

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Posted 19 hours ago

“Delayed delivery no update, can not get through to office and no response on emails.”

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Posted 1 day ago

“Your postal services need a lot to be desired...to take 9 days to deliver an item is not acceptable....I'll give you a good example....ordere on the 13th and item from Holland and Barrett's....tracking information received...arriving on the 15th...standard delivery.Thats how you get customers coming back..as a result I will not be ordering again.”

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Posted 4 weeks ago

“The website was good and ordering was simple but a week after I'd paid for express delivery, still no goods which was important as we were going away. Response to email enquiry have the only reason for delay was we're really busy. Why offer extra delivery then? I did get postage refunded however.”

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Posted 1 month ago

“Very Misleading, advertising on google shopping that its free Shipping, when you add to basket and go through checkout, they then charge shipping, very very sneaky, be careful. Needless to say i didnt complete as was available else where for less.”

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Posted 1 month ago

“Order placed last Thursday . No word of dispatch or delivery date. No one answering phones after repeat calls.”

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Posted 1 month ago

“The Heater is very good but the delivery option leaves a lot to be desired. Ordered Monday Arrived Friday Afternoon. FedEx sent a message to say it would be delivered between 8-30 and 12-30, it arrived at 16-30. A day wasted sat waiting for a delivery. Very Poor Service for £25.”

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Posted 2 months ago

“The product is distributed from Norwich where I live so paying £6.95 for delivery and taking so long to get here seems expensive. Took ages to remove all the plastic including the handle so I feel improvements could be made. It was stated it was delivered to a neighbor ?”

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Posted 2 months ago

“Had to wait for a week for a package to arrive. Polite customer service, but delivery struggles...”

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Posted 4 months ago

“We still have not recieved the item.......”

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Posted 6 months ago

“Supplied product was good. That it required two weeks and a nudge (when at checkout it said 2 business days) not so.”

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Posted 8 months ago

“Unable to talk to anyone, no one answers the, phone, different design to what I ordered, no tracking of delivery, no details of when luckily I wasn't too far from home. Valve was damaged, so couldn't use it, had to repair my self as no answer on phone as usual.”

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Posted 9 months ago

“Ordered after 2 on Friday impression as paid extra would arrive Tuesday but did not tracking from Royal mail reported as unavailable.”

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Posted 10 months ago

“Supreme Asset was incredible in helping me reclaim my $203,000 investment from a scam platform. Their professionalism and expertise were evident throughout the process, providing clear guidance and regular updates. They worked tirelessly to ensure a successful recovery, and I couldn’t be more grateful for their help. I highly recommend them to anyone facing a similar situation. Contact them at 📧 𝐄𝐦𝐚𝐢𝐥: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝟕@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐨𝐫 📲 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖 𝐟𝐨𝐫 𝐫𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐚𝐧𝐝 𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐚𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞.””

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Posted 11 months ago

“The order was not dispatched in a timely fashion. I had to chase it up.”

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Posted 1 year ago

“Placed order on a Sunday for 2 tins of spray paid £7.95 express delivery and item didn't arrive until following Monday after I emailed on Friday asking when I might receive my delivery.”

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Posted 1 year ago

“Item purchased might have been small but paid for express delivery, but item not dispatched till 5 days later not happy at all.”

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Posted 1 year ago

“order items on 10/10 and still showing as processed. poor delivery service and yes much cheaper than other retail store but i would rather have items and higher cost.”

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Posted 1 year ago

“Very poor communication, orders not delivered on time despite paying premium. Unable to contact on phone they did eventually respond on email but it was as though that jolted them to deliver, really frustrating. I had to cancel the workman who was coming as it took way too long. When the products came (I had to place 2 orders) I was pleased with the product and the price however, this does not make up for the is this product going to arrive feeling.”

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Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,617 reviews