Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,085 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,085 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 20th July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered paint swatches, website said 3-5 days delivery. Day 5 I chased up to be told some items were out of stock and would be despatched when back in - no timescale given. I emailed to ask re timescale, but no reply. 3 days later I get a partial refund notification from PayPal, with no other details. I then get an email from this company saying they're looking into when stock will be available to send out! I finally got some of my items the following day, but was angry to see they were still selling the same out of stock items on their website the whole time! Not a great experience, and will not be shopping here again.”

Helpful Report

Posted 2 weeks ago

“No issue with the items ordered, however the service was not great. I paid extra for express delivery, the website showing ETA Tuesday. The package was not processed until that Tuesday and I had to reach out to ask what's happening. No reason provided, just a tracking number once it was processed. The items ended up being delivered at the end of the week. Not great.”

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Posted 3 weeks ago

“Still waiting now 8 days after ordering just received my first email thanking me for my order no sign of parcel no tracking. Would expect better when nearly spending £500”

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Posted 1 month ago

“Placed order but didn't hear from them so I emailed twice and phoned 3 times but got no response or acknowledgement. Only got my order sent once I said I was going to cancel the order with PayPal. Item has now been delivered but as yet to try it out”

Helpful Report

Posted 1 month ago

“My order arrived incomplete. A padlock with no keys. The box was torn and opened inside the jiffy envelope. I have contacted the company and sent photos as requested. I received an email back telling me not to contact them again as they were experiencing a high demand of enquiries. So I guess I just need to sit tight and hope my problem is resolved soon. It would be good to know what's happening as my shed is currently unlocked.”

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Posted 1 month ago

“think the order got forgotten about. took me to chase. once chased via phone, got shipped immediately.”

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Posted 1 month ago

“Good prices ,but very slow delivery times ,even when i pay for express delivery ,i have to wait 6-8 working days . I hope it would be fixed in the future.”

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Posted 1 month ago

“Not so Direct after all . tools show as in stock but still can take over two weeks to turn up.”

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Posted 1 month ago

“Very slow delivery. 10 days for an in stock item is a bit much.”

Helpful Report

Posted 2 months ago

“tried calling to find out where my order was sevral times, left a voicemail never had anything back, sent an email never had anything back. it arived 4 days even when it said express delivery. i wouldnt use you again”

Helpful Report

Posted 2 months ago

“I have had a lack of customer service as quality personnel did not check part of my order to ensure that I would be able to use the air purifier. The power supply cable is missing from the appliance.”

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Posted 2 months ago

“One big problem for this company to fix is setting the customers expectation. If your going to say ' order within the next x hours and get a delivery on x date' then you need to be able to achieve that expectation. To receive an order a day late, is ok, to receive an order 6 days after the planned date is bad and would prevent me using the company again.”

Helpful Report

Posted 2 months ago

“Not Great on delivery, took over a week and emails can take over 24 hrs to respond to. Ok if you'er not in a hurry!”

Helpful Report

Posted 2 months ago

“Not Great on delivery, took over a week and emails can take over 24 hrs to respond to. Ok if you'er not in a hurry!”

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Posted 2 months ago

“Delivery times not the best”

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Posted 2 months ago

“The delivery driver lied.. he said parcel was delivered next door to No 60, he did not, he dumped it on my door step. couldn't be bothered to ring the door bell. It was left 1 metre away from a busy public footpath.”

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Posted 2 months ago

“Slow to deliver. Ordered 13/04 arrived 21/04”

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Posted 2 months ago

“long dispatch time with little communication”

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Posted 2 months ago

“Item was fine when arrived. Delivery took over a week where it was advertised as 2-3 working days. Tried calling several times but no answer. Emailed but no reply. Very poor customer service.”

Helpful Report

Posted 2 months ago

“The address on the package was not mine, for some reason it had 15 Jerome close on it. Because of this it took me 3 days to locate. I don’t know if it was you guys or Royal Mail that changed my address but it left me very frustrated.”

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Posted 3 months ago

Power Tools Direct is rated 4.5 based on 14,085 reviews