Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.54

4.5 Rating 13,715 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 2nd March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your prices were good but the service was let down by your delivery company. Your delivery company left this item by my front door. Despite me responding to both a text and email from them to leave the package with a neighbour as we are away. Tracking number 7076204633 The item was left in the rain and made it obvious that we were away. We had to make arrangements for it to be collected. How is that ‘Delivered Exactly’, which the company DX have as their slogan? First purchase from you - very disappointed.”

Helpful Report

Posted 4 days ago

“Aftyer being a Power Tools Customer for several years I was extremely disappointed this year after nearly 3 weeks from the Order, Power Tools have now offered a Refund. Poor overall service - which in part seems to be caused by a poor Delivery Contractor: a change may be required by Power Tools”

Helpful Report

Posted 1 week ago

“The delivery was sent late and so did not arrived 2 days later than promised when I ordered it. The after service was appalling and I had to ask for a manager to explain why the delivery was late as the sales team gave me false information. It was only on the 3rd communication after the late delivery that I actually received an apology and seemed to be given grudgingly and only because I mentioned I had not been been given one. From the tone of the messages it feels like the customer doesn’t matter even if you don’t get it right.”

Helpful Report

Posted 1 week ago

“Order was delayed....endlessly into a future mist. There was no "out of stock" notice on their website. Paid for expedited. I had to enquire after 4 days. They notified me that the supplier was having delays...meaning it was not in stock. Follow up email was just a cut and paste repeat job. Phone rings off the hook. Just poor communication. I'm on a job and I need to know when stuff is coming. Still no idea. Put in for a refund. No apologies. I picture in my mind's eye some mythical old crone running this place, lurking in some dusty small warehouse with an abacus and a box of lozenges.”

Helpful Report

Posted 3 weeks ago

“Firstly that item took a week to be delivered with no update on it's progress. The item was damaged because it was badly packed and bent. ( Shaft of the lopper). Nobody answered the phone at all, even though I made numerous attempts and left a message. I emailed, and automated message to say they are busy. A week later they emailed asking for photos and descriptions of damage. Awful customer relations and I wouldn't use them again. I thought this will go on for weeks so I made a repair myself and put up with what I received. Not happy.”

Helpful Report

Posted 1 month ago

“Placed an order took forever to arrive in the meantime part of the order was canceled with no explanation”

Helpful Report

Posted 1 month ago

“Very slow delivery as advertised as in stock”

Helpful Report

Posted 1 month ago

“Having submitted and created an account. and made a purchase on 6th January and paid for Delivery (1000586105 Order number) I still have not received the goods? I have purchased these items from a different source Delivery Charge £4.99. Delivered in 3 days. Just not good enough. If you would care to reply Email address. melvynkirk@yahoo.co.uk”

Helpful Report

Posted 1 month ago

“Was very disappointed. The advert for the rake I bought said delivery free of charge, but I got charged approaching £16 for an item costing just over £30. The excuse was that the carriage gets added on checkout, but as the advert said Carriage FOC, I never looked. Have asked for a refund, but so far nothing. Also today they have charged another £1, for what I have no idea. All very unsatisfactory as far s I am concerned.”

Helpful Report

Posted 1 month ago

“Delayed delivery no update, can not get through to office and no response on emails.”

Helpful Report

Posted 1 month ago

“Your postal services need a lot to be desired...to take 9 days to deliver an item is not acceptable....I'll give you a good example....ordere on the 13th and item from Holland and Barrett's....tracking information received...arriving on the 15th...standard delivery.Thats how you get customers coming back..as a result I will not be ordering again.”

Helpful Report

Posted 2 months ago

“The website was good and ordering was simple but a week after I'd paid for express delivery, still no goods which was important as we were going away. Response to email enquiry have the only reason for delay was we're really busy. Why offer extra delivery then? I did get postage refunded however.”

Helpful Report

Posted 2 months ago

“Very Misleading, advertising on google shopping that its free Shipping, when you add to basket and go through checkout, they then charge shipping, very very sneaky, be careful. Needless to say i didnt complete as was available else where for less.”

Helpful Report

Posted 2 months ago

“Order placed last Thursday . No word of dispatch or delivery date. No one answering phones after repeat calls.”

Helpful Report

Posted 3 months ago

“The Heater is very good but the delivery option leaves a lot to be desired. Ordered Monday Arrived Friday Afternoon. FedEx sent a message to say it would be delivered between 8-30 and 12-30, it arrived at 16-30. A day wasted sat waiting for a delivery. Very Poor Service for £25.”

Helpful Report

Posted 4 months ago

“The product is distributed from Norwich where I live so paying £6.95 for delivery and taking so long to get here seems expensive. Took ages to remove all the plastic including the handle so I feel improvements could be made. It was stated it was delivered to a neighbor ?”

Helpful Report

Posted 4 months ago

“Had to wait for a week for a package to arrive. Polite customer service, but delivery struggles...”

Helpful Report

Posted 5 months ago

“We still have not recieved the item.......”

Helpful Report

Posted 7 months ago

“Supplied product was good. That it required two weeks and a nudge (when at checkout it said 2 business days) not so.”

Helpful Report

Posted 10 months ago

“Unable to talk to anyone, no one answers the, phone, different design to what I ordered, no tracking of delivery, no details of when luckily I wasn't too far from home. Valve was damaged, so couldn't use it, had to repair my self as no answer on phone as usual.”

Helpful Report

Posted 11 months ago

Power Tools Direct is rated 4.5 based on 13,715 reviews