Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Power Tools Direct Reviews

4.6 Rating 12,772 Reviews

95 %

of reviewers recommend Power Tools Direct

Company Reviews

Product Reviews

4.6

Based on 12,772 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Read Power Tools Direct Reviews

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 5th March 2024

Power Tools Direct 5 star review on 9th February 2024

Power Tools Direct 5 star review on 9th February 2024

Power Tools Direct 5 star review on 22nd November 2023

Power Tools Direct 5 star review on 27th October 2023

Power Tools Direct 5 star review on 15th August 2023

Power Tools Direct

Power Tools Direct 5 star review on 7th June 2023

Power Tools Direct

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order Tuesday and paid for Thursday delivery which didn't arrive after paying for express delivery. When I called on the Friday to ask for tracking I was told they hadn't even despatched it because they had no stock. This meant we were scrambling around for 1/2 trying to purchase the item locally.”

Posted 1 month ago

“The price for the varnish was excellent. The delivery firm fed ex was excellent. However you got my order at 6pm thursday , i spent £9 on express delivery, but it didnt get to the couriers till tuesday!! Thats not express which i paid for and i was expecting it on monday or tuesday at the latest, not half way through wednesday.”

Posted 2 months ago

“Order placed for items shown as "in stock". When neither item arrived I made contact and was informed that one item had been delayed so neither had been sent. After numerous emails and constant chasing one half of the order arrived in a split box, still waiting for the second part!”

Posted 2 months ago

“Ordered Monday, despatched Tuesday on a 24 hour delivery…..arrived Friday…wait a minute did I say 24 hour delivery?????? Asked where my delivery was and was given details of someone else’s order. Which was at a delivery office over 200miles away. Let down by slow delivery and poor comms, won’t use again.”

Posted 2 months ago

“Paid extra for delivery charge to be received by 2nd Feb. Eventually received it on the 7th Feb. I sent 2 emails chasing the order, no notification from them about any delay.”

Posted 2 months ago

“Even though I paid for express delivery it still took the standard time dispite the items being in stock and at the time of payment it stated it would be delivered within 2 working days. Not much point in offerering an express delivery if it cannot be fulfilled.”

Posted 2 months ago

“It took longer than expected receiving the items ordered. In fact I'd forgot about them until they turned up!”

Posted 2 months ago

“Slow delivery several calls needed to chase order”

Posted 3 months ago

“Paid for express delivery which did not happen! Customer services not very helpful”

Posted 3 months ago

“Prices fine Responses to emails OK Shipping - poor. Ordered on 3rd Jan with 5th delivery shown. Paid for Express delivery. Evening of 5th - no delivery and still showing as processing, so not even shipped. Telephone contact IMPOSSIBLE”

Posted 3 months ago

“Ordered before Christmas as a gift, paid for fast delivery, item has still not arrived! Lack of customer service, as only answering to customer queries and complaints via email as their answer phone message tells you that this is the most efficient way , I had no confirmation or tracking number with my order and was not given any information as to what was happening with it either via their efficient way of serving customers.”

Posted 4 months ago

“Good price, but poor delivery even though I paid extra for it, poor quality of customer service, mainly because of only answering to customer queries,request and complaints via email as their answer phone message tells you that this is the most efficient way , I had no tracking service with my order and was not given any information as to what was happening with it either via their efficient way of serving customers. NOT IMPRESSED AT ALL.”

Posted 4 months ago

“Paid extra for next day delivery and it arrived a day late”

Posted 4 months ago

“Frustrating allowed me to order. Heard a week later out of stock order cancelled”

Posted 4 months ago

“Won't be using this firm again paid for quick delivery but this didn't happen”

Posted 4 months ago

“I ordered product and paid for product then a week later was told that they could not supply. Why take a order if you can not supply. Will not order from again”

Posted 5 months ago

“Arrived safely, thank you. However, no email confirming my order and when I raised this issue via the advertised contact email address a couple of days later there was no reply. I then tried an advertised phone number only to receive the recorded message that queries were now only to be communicated by email. I was pleasantly surprised to finally receive the goods. No paperwork included so no option for either return or query. Strangely, Power Tools Direct is the business recommended by the manufacturers of the product I wanted!”

Posted 5 months ago

“Ordered online on the basis that the item was shown in stock. Then informed that it wasn't! Now waiting, been told it will be with you on the 15th Nov with dispatch 2 days later. We shall see..... If you let me down you will not be used again”

Posted 5 months ago

“Ordered 6 got 2... No prior advice of the shortfall. To their credit they did process the refund very quickly.”

Posted 5 months ago

“Poor, unreliable service: - delivered only 11 of our Seventeen !! generators. - no communication - no notification - no apology - no offer of compensation - over half a dozen unanswered desperate calls. Poor, poor, poor.”

Posted 6 months ago

«
1
2
3
4
5
»

Power Tools Direct is rated 4.6 based on 12,772 reviews