Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.59

4.6 Rating 12,783 Reviews

95 %

of reviewers recommend Power Tools Direct

4.6

Based on 12,783 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 5th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for express delivery and had to wait a week before it arrived. If there hadn't been a Royal Mail strike I would have only given one star.”

Helpful Report

Posted 1 year ago

“How do you trust a company who did not send full order I found item missing only to contact via e mail to find no delivery note inside the box stating item messing to be told they were unable to fill order we will credit item on credit card just lucky I fully checked delivery it's not good as this was my first order with company on the upside it's a best priced goods I could find in UK”

Helpful Report

Posted 1 year ago

“Pump had some damage on receipt, but still seemed to work. Had to be installed for critical usage, so couldn't be returned. Poor packaging / carriage. Photos sent.”

Helpful Report

Posted 1 year ago

“Item no problems we it. But postage paid for 2day delivery that took 5 days .”

Helpful Report

Posted 1 year ago

“I placed my order on Wednesday evening and paid extra for next day delivery. After much chasing, the order finally arrived on Sunday. Nothing wrong with the products.”

Helpful Report

Posted 1 year ago

“Tried to return product but it would be at my cost”

Helpful Report

Posted 1 year ago

“Ordered and paid for some tools. Two days later got an email cancelling the order because the tools were out of stock. Refund received a day later.”

Helpful Report

Posted 1 year ago

“Bought some stainless staples £5.39 (ex vat) You have no idea what the delivery charge is going to be until you have checked out... It was £6.95 (ex vat) for delivery and handling....not reasonable to my mind for something that weighs under 100g”

Helpful Report

Posted 1 year ago

“They appear to be slow on delivery i paid for express delivery took a week and they posted via royal mail 24 after i asked where my delivery was fortunately i live just down road and i'm not paying for that sort of service so returned item to them knowing i can buy it cheaper if i wait on delivery - similar time i waited on them Returned item to them by hand and they reimbursed me quickly politely and efficiently but express postage did it for me i'm only 5 mls down road but they dont allow collection. It would be debatable whether i use again unless they allowed collection if not i wont use again as i can buy from Amazon with better results”

Helpful Report

Posted 1 year ago

“Advised that our order would arrive on Monday 8/8.Missed a message that said that DPD would deliver on the 6/8 as we were not expecting it that day we were in the garden.Advised by DPD as we had missed them it was sent to our local collection point 10 miles away!Went there to collect shop open 7am to 8pm to be told at 8.15am "we only do parcels after 9am!",after a moan the man found our parcel and said he had told DPD but they still put his full opening hours.Would suggest 1.You use another delivery company and 2.If you advise a delivery date stick to it so that the recipient will be looking out for it/or messages relating to that days delivery.”

Helpful Report

Posted 1 year ago

“They were very slow at dispatching , even if you allowed for them not working weekends, It took 4 working days even with me paying extra for express delivery Courier only took 24 hrs once they had got it from power tools direct”

Helpful Report

Posted 1 year ago

“I’ve no doubt when I finally receive my item it will be fine—but I have waited in patiently since early afternoon in case it was delivered early-delivery time given as between 17.30 & 18.30 -roughly-time now is 21.45–and even though I’ve been receiving regular updates on the dpd app-stating they were “running late”and “ the driver will be with you soon”—I’ve just received a txt saying sorry we missed you at 1800—complete utter garbage and total lies—also infuriating—and a rip off charging £8 for this crappy service—I was relying on receiving the clamps today in order to get a glue up done overnight-for an order to send out tomorrow—will seriously consider other alternatives for my next purchases -if you think this is in any way acceptable!!! Absolutely dreadful!!!”

Helpful Report

Posted 1 year ago

“Box was well battered and open when it arrived”

Helpful Report

Posted 1 year ago

“Shopping basket empties far too quickly. Especially on a website with so many items in different categories. Would have made a larger sale had my basket not been deleted twice whilst shopping as I forgot to re-add some of the items I originally intended to buy but which had disappeared from the basket. Paid for next day delivery and didnt receive for 3 days.”

Helpful Report

Posted 1 year ago

“Order some supplies over a week ago. Nothing has arrived and no update on when delivery will be made. Very frustrating with lack of communication.”

Helpful Report

Posted 1 year ago

“10 days to deliver an order which I paid extra for to get the “express 2-3 day” delivery service is nuts. Complained and asked for a refund for the postage and was told the delivery time is not guaranteed. Hate to think what “standard” delivery is like. In a world where most businesses like this offer a next day service these guys are left in the dark ages. Couple that with their after sales service which refused to acknowledge their poor service and I won’t be ordering from them again.”