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Power Tools Direct Reviews

4.6 Rating 12,783 Reviews

95 %

of reviewers recommend Power Tools Direct

Company Reviews

Product Reviews

4.6

Based on 12,783 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Read Power Tools Direct Reviews

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 5th March 2024

Power Tools Direct 5 star review on 9th February 2024

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Power Tools Direct 5 star review on 15th August 2023

Power Tools Direct

Power Tools Direct 5 star review on 7th June 2023

Power Tools Direct

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As mentioned in multiple other reviews the delivery is slow / late. Customer service was ok but it took multiple emails to chase where orders were and was a week later than the 2 weeks it said to get some boxes of screws out. Will not be using again.”

Posted 7 months ago

“Item information doesn't specify shank size. It's 11mm which is too big for my drill.”

Posted 7 months ago

“PTD have sent me an email asking for a review when I haven’t even received the order. It was damaged in transit and apparently a replacement has been dispatched. May I suggest that the left hand finds out what the right hand is doing before it acts. Hence a review of 2 Stars but it could get worse.”

Posted 7 months ago

“Paid extra for quick delivery, the product arrived far later than promised causing inconvenience”

Posted 7 months ago

“Goods advertised as in stock for next day delivery.... This then turned into "in stock at our supplier" and then "sorry, they have no stock". Misleading. Poor service. I wouldn't have ordered given the true facts in the first place. Refund was processed quickly though.”

Posted 7 months ago

“Ordered a product on Sunday evening. Paid £7.95 for express delivery. It arrived Thursday lunch time. To late the customer wasn’t happy. No disrespect but that isn’t express delivery. Why use Fedex and not DPD next day delivery. The real professional’s”

Posted 7 months ago

“I order a mower, you take the payment, then a couple of days later I'm informed that you haven't got them in stock, which is odd, because if you haven't got one, how did I manage to order it? Put me right out. Fortunately, you did send a credit straight away so thanks for that.”

Posted 8 months ago

“After paying for full order 1-2 weeks before receiving wait until sending shipment, and as wasn’t completed, decided then to inform me items were not available and left me scrambling around trying to get from another supplier,as had audit Bad communication, not happy with the attitude of sales team ,however was paid back very quickly, a plus”

Posted 8 months ago

“The item (apple picker) took several days (5?) to arrive. When it did it was not in great shape as it had clearly been extended and in doing so the rod had been bent out of shape so that I could not initially move the extended part back into its initial position. (I assume that the item had previously been purchased and returned to the store). However rather than cause a fuss I used a bit of brute force and ignorance to straighten the rod so that it worked satisfactorily (although not perfectly). All in all not a great experience. Sorry.”

Posted 8 months ago

“Fast and efficient”

Posted 8 months ago

“Disappointed as an item was cancelled off our order without discussion. We had an email that said to speed up delivery of the item that was in stock, they had cancelled the other item on the order. I immediately went to the website which showed the cancelled item was in stock and available for delivery 2 days later. If we had been contacted we would have advised that we were happy to wait for the other item to be available and for both items to be dispatched together. Because we were not contacted we are not faced with having to reorder the item which would incur us an additional £6 in delivery charges which seems unfair. I have emailed Power Tools Direct about this last week but have yet to have a response from them.”

Posted 9 months ago

“Out of stock item. took over 2 weeks for them to notify me after questions by email. Nobody answers the phone except for recorded message.”

Posted 9 months ago

“You sent me the wrong colour plastic wood..I ordered teak and you sent me light oak..Very disappointing..”

Posted 9 months ago

“Placed an order for starrett hole saw and a torque screwdriver set. All items said to be in stock at time of order. The next day I got a refund for the screwdriver set . No explanation was given why I was refunded . Very poor lack of communication. It doesn't take much to let you know why your sent a refund .”

Posted 10 months ago

“The website contains false information - eg promises of availability and fast delivery of items which in reality are not in stock. Having no telephone contact number is also a big negative. Once the non-availability of my order was recognised a refund was speedily completed - this therefore a credit to the company. Technically I am not a customer therefore the remaining questions do not apply.”

Posted 10 months ago

“‘In stock’ may not mean in stock. On the plus side, the refund didn’t take long. Shan’t bother trying again, though.”

Posted 11 months ago

“Good choice of products but very disappointed with delivery. Placed a sizeable order more than a week ago and is arriving in very small parts. Whole purpose of ordering from power tools direct was to receive everything in one delivery, but not so.”

Posted 11 months ago

“Very slow to send item. Paid for express shipping but instruction ignored”

Posted 1 year ago

“GOODS ORDERED WERE LATER CREDITED WITHOUT EXPLANATION”

Posted 1 year ago

“Ordered a DeWalt DS300 toolbox,(empty). It arrived damaged! I've used these toolboxes for years,and to damage one,takes some doing. It had not been damaged in transit,as packaging was intact,but in power tools warehouse,as the broken off piece was placed inside. Not great!”

Posted 1 year ago

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Power Tools Direct is rated 4.6 based on 12,783 reviews