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Power Tools Direct Reviews

4.6 Rating 12,783 Reviews

95 %

of reviewers recommend Power Tools Direct

Company Reviews

Product Reviews

4.6

Based on 12,783 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Read Power Tools Direct Reviews

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 5th March 2024

Power Tools Direct 5 star review on 9th February 2024

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Power Tools Direct 5 star review on 15th August 2023

Power Tools Direct

Power Tools Direct 5 star review on 7th June 2023

Power Tools Direct

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The garden tool we ordered was fine, even if the packaging was flimsy and torn. Thankfully, the tool was robust and undamaged. However, it was due for delivery by so-called 'express courier' (DHL) on Tuesday but didn't arrive till late Thursday. Not impressed by the delivery, and the DHL tracking info/system was very poor. The item unhelpfully disappeared from tracking over 24 hrs prior to delivery.”

Posted 1 year ago

“Took much too long to be delivered”

Posted 1 year ago

“Still waiting on my order . 1,week and still not arrived , contacted customer suppprt . They need to be more proactive and contact their 3rd party delivery courier …… not amused”

Posted 1 year ago

“Product is ok. But packaging was terrible - no box only, item was only partly wrapped with plastic shrink film. As a result the item was delivered with scuffs and scratches all over. (delivery photo shows how it was packaged)”

Posted 1 year ago

“On two occasions, having placed orders and made payment, I have been notified that the products bought are out of stock and I have been refunded. Please don't waste people's time by advertising goods you don't have to sell.”

Posted 1 year ago

“Very poor communication from the company. Order placed and paid for but NOT DISPATCHED for 2 weeks - only after chaser was sent. Delivery was via DPD - not a problem and it arrived in good condition.”

Posted 1 year ago

“Ordered 5 items, 3 of which were required quickly, so paid premium P+P for faster delivery, 2 days later received refund for the 3 items I needed due to not being in stock !! no refund for extra P+P so effectively paid extra for non-urgent items and couldn't finish the job I need the tools for. Recomend updating the website and not listing items, that are out of stock, for reference still showing as available on web site.”

Posted 1 year ago

“I wasn't very happy as I, by chance, found my order delivered to my absent neighbours house and just left outside leaning against the gate. If I hadn't happen to walk by, it would have stood there for ages getting rusty.”

Posted 1 year ago

“Our parcel was due to be delivered on Monday and has still not arrived on Friday. DHL are not being helpful”

Posted 1 year ago

“I ordered 13 units of an item. But, was sent only 8 units. When i placed the order the item had a stock in excess of 70 units. Hence, it is very questionable. The company is so arrogant that they did not check with me as a customer whether i would like to proceed ahead with the order of 8 instead of 13. Very unprofessional and rude. Fortunately, since i paid with paypal they had to reimburse the rest. The company does not seem to do what it should - offer basic communication, respect and courtesy. Will not use them again as i have bought from other suppliers for years without any issues. Also, their postal cost is high.”

Posted 1 year ago

“After receiving an email telling me that my order had been cancelled because of a shortfall in stock, it still shows item in stock and typically there is no way of speaking to anyone. Shame as I was going to order a lot more equipment as I liked the price's.”

Posted 1 year ago

“Poor, ordered something, after it being a week late. I had to chase the order. All I got was sorry and I had to ask for the delivery to be refunded and I would have thought it would have a least rather than asking for it.”

Posted 1 year ago

“You were unable to supply the burnishing cream I ordered. No refund received as yet!”

Posted 1 year ago

“My order was taken and payment made but you didn't actually have the item in stock and cancelled everything. Very disappointing.”

Posted 1 year ago

“Ordered for a Christmas present but didn't get delivered.”

Posted 1 year ago

“The Despatch service was poor Having ordered and paid I expected the delivery inside 3 days but the supplier sent it later”

Posted 1 year ago

“Paused or express shipping, didn’t get dispatched till after quoted delivery day, arrived 6 days late”

Posted 1 year ago

“The delivery service was rubbish I waited in for 3 days”

Posted 1 year ago

“poor service. Took 14 days to get a product to me.”

Posted 1 year ago

“Dispatch and delivery took quite a while. Item's packaging arrived very damaged and torn; Luckily it doesn't affect use of the item.”

Posted 1 year ago

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Power Tools Direct is rated 4.6 based on 12,783 reviews