Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,259 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,259 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong items sent and original order not completed”

Helpful Report

Posted 3 years ago

“Poor quality .Looks good but Chinese rubbish. Pipe OD not ID so not the large bore expecting.”

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Posted 3 years ago

“Paid a premium delivery service and the item was delivered later than what was advertised as standard delivery. No offer of a refund for premium delivery. Will not use them again.”

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Posted 3 years ago

“£3 part with £4.99 postage and then it took eight days to arrive, very poor service in my opinion, never again.”

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Posted 3 years ago

“Only partial order delivered, no confirmation of the rest of the order and then ask me to fill in a review!!”

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Posted 3 years ago

“I was very disappointed with the service I received, after placing my order and paying extra for 2-3 day delivery after 5 days my delivery still hadn't arrived, there was no way to contact anyone other than to email it was then another two days before I got a reply stating that my order was on its way again another 2-3 days there was no mention of a refund for the failed first delivery. I then received an email from DPD saying they would deliver and that I would receive an email of when to expect once it had left the warehouse usually around mid-morning. when arriving at work the following morning at 7.30 am an email from DPD saying they had tried to deliver but were unable to and attached a photo of an address down the road. we finally received our delivery8 days after we placed the order.”

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Posted 3 years ago

“I paid for a 2 day delivery but the item took over a week to get to me. So I am not impressed.”

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Posted 3 years ago

“Took nearly 2 weeks for order to arrive despite paying for 48hour delivery.”

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Posted 3 years ago

“pure service”

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Posted 3 years ago

“When I received goods quality very good but took nearly two weeks and I paid for express delivery, I hate to think how long it would take with normal delivery !”

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Posted 3 years ago

“Damaged items Can’t talk to anyone Description not correct, totally wrong No help for a busy business Won’t order again”

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Posted 3 years ago

“The item arrived late after problems with the courier. There is no way to speak to this company on the phone despite emailing and asking for a call back. Whilst the item itself is as described, the packaging was severely damaged with some parts being handed to me separately, thankfully everything was still there. Slow responses to emails made a stressful situation worse.”

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Posted 3 years ago

“3-5 days delivery is more like 10-12 days. Products all great but don't order if you need them in a hurry.”

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Posted 3 years ago

“Price is good but delivery is awful, still waiting for one of the items purchased.”

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Posted 3 years ago

“My order was received by PTD on 14th Feb. I paid for Express parcel Delivery (2-3 days). The goods were not with Royal Mail till 18th and only delivered to me on 23rd Feb.”

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Posted 3 years ago

“took way too long for delivery I could of walked to the shop and home from wales and when I got the item finally the box was torn not vey good I'm afraid”

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Posted 3 years ago

“Despite paying at check out for 'express delivery' quoted at being 2 to 3 days I waited 2 weeks! Emailed company to be told the goods were working there way through the warehouse. Their warehouse must be the size of South America! The goods once they arrived were spot on and the prices seem good.”

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Posted 3 years ago

“Delivery was nice and quick. I ordered a welder, unfortunately it arrived very battered. Welder was damaged and didn't work. They didn't want to send a replacement and at the moment I am still waiting for a response for a resolution a week later.”

Helpful Report

Posted 3 years ago

“Poor communication, when stated 3-5 days delivery, when quizzed it was the usual 3-5 working days :( Had to chase the order.”

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Posted 3 years ago

“Dear sir, My name is Karen Danks , I just recently bought from you a 6"bench grinder and polisher . I have complained to you that the machine arrived in a broken state . The grommet that wholes the electric cable was smashed , If you can send a new one to me I will fix it . Kind Regards , Karen Danks.”

Helpful Report

Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,259 reviews