Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 13,996 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,996 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took much too long to be delivered”

Helpful Report

Posted 3 years ago

“Still waiting on my order . 1,week and still not arrived , contacted customer suppprt . They need to be more proactive and contact their 3rd party delivery courier …… not amused”

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Posted 3 years ago

“Product is ok. But packaging was terrible - no box only, item was only partly wrapped with plastic shrink film. As a result the item was delivered with scuffs and scratches all over. (delivery photo shows how it was packaged)”

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Posted 3 years ago

“On two occasions, having placed orders and made payment, I have been notified that the products bought are out of stock and I have been refunded. Please don't waste people's time by advertising goods you don't have to sell.”

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Posted 3 years ago

“Very poor communication from the company. Order placed and paid for but NOT DISPATCHED for 2 weeks - only after chaser was sent. Delivery was via DPD - not a problem and it arrived in good condition.”

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Posted 3 years ago

“Ordered 5 items, 3 of which were required quickly, so paid premium P+P for faster delivery, 2 days later received refund for the 3 items I needed due to not being in stock !! no refund for extra P+P so effectively paid extra for non-urgent items and couldn't finish the job I need the tools for. Recomend updating the website and not listing items, that are out of stock, for reference still showing as available on web site.”

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Posted 3 years ago

“I wasn't very happy as I, by chance, found my order delivered to my absent neighbours house and just left outside leaning against the gate. If I hadn't happen to walk by, it would have stood there for ages getting rusty.”

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Posted 3 years ago

“Our parcel was due to be delivered on Monday and has still not arrived on Friday. DHL are not being helpful”

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Posted 3 years ago

“I ordered 13 units of an item. But, was sent only 8 units. When i placed the order the item had a stock in excess of 70 units. Hence, it is very questionable. The company is so arrogant that they did not check with me as a customer whether i would like to proceed ahead with the order of 8 instead of 13. Very unprofessional and rude. Fortunately, since i paid with paypal they had to reimburse the rest. The company does not seem to do what it should - offer basic communication, respect and courtesy. Will not use them again as i have bought from other suppliers for years without any issues. Also, their postal cost is high.”

Helpful Report

Posted 3 years ago

“After receiving an email telling me that my order had been cancelled because of a shortfall in stock, it still shows item in stock and typically there is no way of speaking to anyone. Shame as I was going to order a lot more equipment as I liked the price's.”

Helpful Report

Posted 3 years ago

“Poor, ordered something, after it being a week late. I had to chase the order. All I got was sorry and I had to ask for the delivery to be refunded and I would have thought it would have a least rather than asking for it.”

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Posted 3 years ago

“You were unable to supply the burnishing cream I ordered. No refund received as yet!”

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Posted 3 years ago

“My order was taken and payment made but you didn't actually have the item in stock and cancelled everything. Very disappointing.”

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Posted 3 years ago

“Ordered for a Christmas present but didn't get delivered.”

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Posted 3 years ago

“The Despatch service was poor Having ordered and paid I expected the delivery inside 3 days but the supplier sent it later”

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Posted 3 years ago

“Paused or express shipping, didn’t get dispatched till after quoted delivery day, arrived 6 days late”

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Posted 3 years ago

“The delivery service was rubbish I waited in for 3 days”

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Posted 3 years ago

“poor service. Took 14 days to get a product to me.”

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Posted 3 years ago

“Dispatch and delivery took quite a while. Item's packaging arrived very damaged and torn; Luckily it doesn't affect use of the item.”

Helpful Report

Posted 3 years ago

“I paid for express delivery and had to wait a week before it arrived. If there hadn't been a Royal Mail strike I would have only given one star.”

Helpful Report

Posted 3 years ago

Power Tools Direct is rated 4.5 based on 13,996 reviews