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Power Tools Direct Reviews

4.6 Rating 12,805 Reviews

95 %

of reviewers recommend Power Tools Direct

Company Reviews

Product Reviews

4.6

Based on 12,805 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Read Power Tools Direct Reviews

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 5th March 2024

Power Tools Direct 5 star review on 9th February 2024

Power Tools Direct 5 star review on 9th February 2024

Power Tools Direct 5 star review on 22nd November 2023

Power Tools Direct 5 star review on 27th October 2023

Power Tools Direct 5 star review on 15th August 2023

Power Tools Direct

Power Tools Direct 5 star review on 7th June 2023

Power Tools Direct

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear sir, My name is Karen Danks , I just recently bought from you a 6"bench grinder and polisher . I have complained to you that the machine arrived in a broken state . The grommet that wholes the electric cable was smashed , If you can send a new one to me I will fix it . Kind Regards , Karen Danks.”

Posted 2 years ago

“A good range of the equipment I required. However, having paid for express (3 day) delivery the items took almost 2 weeks to arrive. It was very difficult to get any update on progress.”

Posted 2 years ago

“I ordered the parts on the 26 Dec. Got one item really fast but still waiting for all the other items on the 11th Jan. Been billing in December. No idea when items will be shipped.”

Posted 2 years ago

“Ordered what was shown as stock items and express delivery. Its now almost two weeks ago and still no sign of items.”

Posted 2 years ago

“I have NOT received my goods yet .DHL said that they would deliver on Wednesday 22 Dec but still not arrived .That is why the score is low . Change your delivery method to give a better service”

Posted 2 years ago

“Like the product but not the service still not had my second order and not received my money back for my first order.”

Posted 2 years ago

“The spray can was £6.. DHL 2-3 day delivery was £6.. Took 5 days to arrive and the can cap was damaged. Original DHL code for tracking didn't work.”

Posted 2 years ago

“We recently received a very heavy piece of machinery from this comapny and the packaging used was ridiculous! The box used was very flimsy resulting in the item being damaged in 3 places. 1 week later and we are still awaiting the problem to be resolved.”

Posted 2 years ago

“bought two benches and paid £350 next day received a full refund no reason given, no comms whatsoever to explain”

Posted 2 years ago

“The metal rule I ordered was supposed to be 25mm wide but it was 30mm wide too big for what I wanted.”

Posted 2 years ago

“Easy to order but having paid extra for express delivery took seven days to arrive.”

Posted 2 years ago

“At least 6 weeks down the line, I chose to cancel my order. Nothing materialised. Being fair, communicating was ok and a refund is forthcoming, or at least they said it is!”

Posted 2 years ago

“Don’t have my order as yet. No update from DHL. No idea when to expect it.”

Posted 2 years ago

“A little longer for delivery than expected and the product keeps jamming”

Posted 2 years ago

“items showing as in stock that arent.”

Posted 2 years ago

“Disappointed that something ordered Wednesday 6/10 @09:09 was not dispatched until the following Monday afternoon, but maybe we expect too much - first world problems I know :o)”

Posted 2 years ago

“Was promised 3 to 5 days delivery. 8 days later and I still haven't received my tools”

Posted 2 years ago

“Good product when I eventually got it. Delivery company was unreliable and let's your good name down. Won't buy from you again because of this”

Posted 2 years ago

“Order took too long to deliver”

Posted 2 years ago

“Poor service for delivery why offer express service if you can't deliver it”

Posted 2 years ago

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Power Tools Direct is rated 4.6 based on 12,805 reviews