Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,261 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,261 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good range of the equipment I required. However, having paid for express (3 day) delivery the items took almost 2 weeks to arrive. It was very difficult to get any update on progress.”

Helpful Report

Posted 3 years ago

“I ordered the parts on the 26 Dec. Got one item really fast but still waiting for all the other items on the 11th Jan. Been billing in December. No idea when items will be shipped.”

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Posted 3 years ago

“Ordered what was shown as stock items and express delivery. Its now almost two weeks ago and still no sign of items.”

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Posted 3 years ago

“I have NOT received my goods yet .DHL said that they would deliver on Wednesday 22 Dec but still not arrived .That is why the score is low . Change your delivery method to give a better service”

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Posted 3 years ago

“Like the product but not the service still not had my second order and not received my money back for my first order.”

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Posted 3 years ago

“The spray can was £6.. DHL 2-3 day delivery was £6.. Took 5 days to arrive and the can cap was damaged. Original DHL code for tracking didn't work.”

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Posted 3 years ago

“We recently received a very heavy piece of machinery from this comapny and the packaging used was ridiculous! The box used was very flimsy resulting in the item being damaged in 3 places. 1 week later and we are still awaiting the problem to be resolved.”

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Posted 3 years ago

“bought two benches and paid £350 next day received a full refund no reason given, no comms whatsoever to explain”

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Posted 3 years ago

“The metal rule I ordered was supposed to be 25mm wide but it was 30mm wide too big for what I wanted.”

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Posted 3 years ago

“Easy to order but having paid extra for express delivery took seven days to arrive.”

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Posted 3 years ago

“At least 6 weeks down the line, I chose to cancel my order. Nothing materialised. Being fair, communicating was ok and a refund is forthcoming, or at least they said it is!”

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Posted 3 years ago

“Don’t have my order as yet. No update from DHL. No idea when to expect it.”

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Posted 3 years ago

“A little longer for delivery than expected and the product keeps jamming”

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Posted 3 years ago

“items showing as in stock that arent.”

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Posted 3 years ago

“Disappointed that something ordered Wednesday 6/10 @09:09 was not dispatched until the following Monday afternoon, but maybe we expect too much - first world problems I know :o)”

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Posted 3 years ago

“Was promised 3 to 5 days delivery. 8 days later and I still haven't received my tools”

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Posted 3 years ago

“Good product when I eventually got it. Delivery company was unreliable and let's your good name down. Won't buy from you again because of this”

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Posted 3 years ago

“Order took too long to deliver”

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Posted 3 years ago

“Poor service for delivery why offer express service if you can't deliver it”

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Posted 3 years ago

“The item I bought was damaged when I unpacked it though there was no sign of any significant damage to the packaging so no way Power Tools could have known that the contents were damaged. I informed Power Tools, sent photos, and gave all the details they requested so they understood the problem. However they would not send a replacement item but only offered a refund. This means I have to start again looking for the same item from another company which will cost me more time and more money. Just a shame really.”

Helpful Report

Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,261 reviews