Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,618 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,618 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I received goods quality very good but took nearly two weeks and I paid for express delivery, I hate to think how long it would take with normal delivery !”

Helpful Report

Posted 3 years ago

“Damaged items Can’t talk to anyone Description not correct, totally wrong No help for a busy business Won’t order again”

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Posted 3 years ago

“The item arrived late after problems with the courier. There is no way to speak to this company on the phone despite emailing and asking for a call back. Whilst the item itself is as described, the packaging was severely damaged with some parts being handed to me separately, thankfully everything was still there. Slow responses to emails made a stressful situation worse.”

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Posted 3 years ago

“3-5 days delivery is more like 10-12 days. Products all great but don't order if you need them in a hurry.”

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Posted 3 years ago

“Price is good but delivery is awful, still waiting for one of the items purchased.”

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Posted 3 years ago

“My order was received by PTD on 14th Feb. I paid for Express parcel Delivery (2-3 days). The goods were not with Royal Mail till 18th and only delivered to me on 23rd Feb.”

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Posted 3 years ago

“took way too long for delivery I could of walked to the shop and home from wales and when I got the item finally the box was torn not vey good I'm afraid”

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Posted 3 years ago

“Despite paying at check out for 'express delivery' quoted at being 2 to 3 days I waited 2 weeks! Emailed company to be told the goods were working there way through the warehouse. Their warehouse must be the size of South America! The goods once they arrived were spot on and the prices seem good.”

Helpful Report

Posted 3 years ago

“Delivery was nice and quick. I ordered a welder, unfortunately it arrived very battered. Welder was damaged and didn't work. They didn't want to send a replacement and at the moment I am still waiting for a response for a resolution a week later.”

Helpful Report

Posted 3 years ago

“Poor communication, when stated 3-5 days delivery, when quizzed it was the usual 3-5 working days :( Had to chase the order.”

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Posted 3 years ago

“Dear sir, My name is Karen Danks , I just recently bought from you a 6"bench grinder and polisher . I have complained to you that the machine arrived in a broken state . The grommet that wholes the electric cable was smashed , If you can send a new one to me I will fix it . Kind Regards , Karen Danks.”

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Posted 3 years ago

“A good range of the equipment I required. However, having paid for express (3 day) delivery the items took almost 2 weeks to arrive. It was very difficult to get any update on progress.”

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Posted 3 years ago

“I ordered the parts on the 26 Dec. Got one item really fast but still waiting for all the other items on the 11th Jan. Been billing in December. No idea when items will be shipped.”

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Posted 4 years ago

“Ordered what was shown as stock items and express delivery. Its now almost two weeks ago and still no sign of items.”

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Posted 4 years ago

“I have NOT received my goods yet .DHL said that they would deliver on Wednesday 22 Dec but still not arrived .That is why the score is low . Change your delivery method to give a better service”

Helpful Report

Posted 4 years ago

“Like the product but not the service still not had my second order and not received my money back for my first order.”

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Posted 4 years ago

“The spray can was £6.. DHL 2-3 day delivery was £6.. Took 5 days to arrive and the can cap was damaged. Original DHL code for tracking didn't work.”

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Posted 4 years ago

“We recently received a very heavy piece of machinery from this comapny and the packaging used was ridiculous! The box used was very flimsy resulting in the item being damaged in 3 places. 1 week later and we are still awaiting the problem to be resolved.”

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Posted 4 years ago

“bought two benches and paid £350 next day received a full refund no reason given, no comms whatsoever to explain”

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Posted 4 years ago

“The metal rule I ordered was supposed to be 25mm wide but it was 30mm wide too big for what I wanted.”

Helpful Report

Posted 4 years ago

Power Tools Direct is rated 4.6 based on 13,618 reviews