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Power Tools Direct Reviews

4.6 Rating 12,805 Reviews

95 %

of reviewers recommend Power Tools Direct

Company Reviews

Product Reviews

4.6

Based on 12,805 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Read Power Tools Direct Reviews

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 5th March 2024

Power Tools Direct 5 star review on 9th February 2024

Power Tools Direct 5 star review on 9th February 2024

Power Tools Direct 5 star review on 22nd November 2023

Power Tools Direct 5 star review on 27th October 2023

Power Tools Direct 5 star review on 15th August 2023

Power Tools Direct

Power Tools Direct 5 star review on 7th June 2023

Power Tools Direct

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item I bought was damaged when I unpacked it though there was no sign of any significant damage to the packaging so no way Power Tools could have known that the contents were damaged. I informed Power Tools, sent photos, and gave all the details they requested so they understood the problem. However they would not send a replacement item but only offered a refund. This means I have to start again looking for the same item from another company which will cost me more time and more money. Just a shame really.”

Posted 2 years ago

“Incorrect number of items supplied. Some damaged, all poorly presented. Badly packaged too which didn't help.”

Posted 2 years ago

“Items ordered on a Friday for a 2-3 day express delivery, items did not arrive until the following Saturday the Job had to be delayed until the Monday do not promise if you cannot deliver as agreed”

Posted 2 years ago

“Website indicates a shop. On arrival I was told sales were online only and there was nothing that could be done. I had to pay £4.99 p n p on an order costing £7.00. Made he project costly overall.”

Posted 2 years ago

“Efficient to order but as there is no phone line you have to email asking for delivery date, which took days. Then the delivery courier couldnt be bothered to find our house.”

Posted 2 years ago

“Slow delivery”

Posted 2 years ago

“My order was cancelled without notification, presumably due to stock levels.”

Posted 2 years ago

“I placed an order over a week ago and paid for 3-5 working days delivery and have still not received my order, nor have i been updated or replied to. Not much help that the customer service number is unavailable now.”

Posted 2 years ago

“On opening package which was ripped and scruffy found that the item had been dropped see pictures and no keys any where in the box or in cabinet (Had all the drawers out and went through packaging 3 times) I was gonna buy a top box but not now”

Posted 2 years ago

“Very slow delivery”

Posted 2 years ago

“Good price very competitive, but on original order 2 -3 day delivery 3 weeks later get the order , not good for my company”

Posted 2 years ago

“good price , prompt and very efficient service. Packed well an d no breakages.”

Posted 2 years ago

“The item purchased was not as pictured. The web site suggested that an extension pole was commonly purchased with the item. I bought both items which were delivered after 4 days to find the extension pole was not compatible with the Bull Float ordered. I requested a replacement to a compatible handle and was informed that the comparable item was not an item available. As there us no point in a Bull Float without a handle both items have been returned at a cost of £25. Net result job delayed 2 weeks and cost £25 for the experience. Waiting for a refund. On the plus side I was contacted by the customer service team in a timely manner who gave correct feed back to result in the return. Lesson check returns policy before purchase!”

Posted 2 years ago

“The product is good value, however the service and delivery needs improvising. You accepted the order when goods were not in stock. When the goods did not arrive as expected, I emailed an enquiry, you replied and informed me that one item was not in stock. still no information about when to expect delivery. not good!”

Posted 2 years ago

“Made an order that was showing on your website as being in stock and waited the expected lead time for delivery. One item of my order arrived on the last day of expected delivery time, no explanation of where the rest of the order was until I emailed. Gosia informed me the rest of the order would be delivered the next day. Order arrived still with 5 items missing.. Again no explanation by you guys given until I chased it up by email again. I asked what the delay was as all items were showing as in stock at point of order. Gosia replyed that it was a delay coming from the manufacturer, therfore the items were not in stock. I decided to have a refund on the items not revived as Gosia informed me they anticipated mid June for resupply and still your website is saying you have them in stock. I think this is very misleading for customers. I have checked other review sites to make sure this wasn't a "one off" but it would appear this is a regular negative review you receive.”

Posted 2 years ago

“bought a floor standing Clarke automotive spring compressor ( heavy ) package was poorly packed in fact DPD had to tape package heavily in order to deliver . Also qty 2 different fixing bolts were missing.... price on the other hand was competitive as was delivery lead time”

Posted 3 years ago

“Paid for 2-3 days delivery after 2 weeks still waiting, seemingly only had 4 out of 5 of the items I ordered but nobody thought about phoning”

Posted 3 years ago

“Stock availabilities are not updated on website, 2 of my 3 ordered items got refunded. Wouldn't have ordered only one item, as was aiming to combine postage for all 3. Now have to pay again for postage when ordering the 2 others elsewhere. After complain they didn't offer free postage for the 2 other items when back in stock. Not impressed by service at all.”

Posted 3 years ago

“Placed an order with 2-3 day delivery. A week later no order received, I chased up the order to be told they had been let down by supplier on an item. This is understandable, but what is disappointing is that PowerToolsDirect, did not contact me, I had to contact them. The order was then shipped to me without consulting me about the missing item, I then had to chase up a refund of the late shipping charge. I have been refunded for the missing items and postage which is pleasing, but I am without the item that I wanted which is frustrating and hence my low star review.”

Posted 3 years ago

“We ordered 2 items on 3 April. The first item arrived quickly. Seventeen days later we are still waiting for the second. Not very satisfactory.”

Posted 3 years ago

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Power Tools Direct is rated 4.6 based on 12,805 reviews