Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,410 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a disgrace I ordered the sealey power sander as advertised to later fi d out you need a compressor for it to be able to sand so its not a sander its a six hundred pound hoover I then had to pay to have it sent back so I packed it all up and sent it back as it was boxed they then sende a photo that it's broken and wo t refund me you can't speak to anyone it is all emails so I am now going trading standards and citizens advice to get my money back as they have refused me A refund there customer service is shocking if you won't my advice don't use this company they are shocking they have cost me money and time and don't won't to helpe at all there good at takin your money that's about it”

Helpful Report

Posted 3 years ago

“Power Tools Direct Order #1000329693 The above order was delivered 14 Oct 2021 @ 12:37 Hrs. On opening the package I noticed that the packaging had been damaged. Parts of the router had pierced the side of the plastic wrapped packaging and was sticking out of the box. On observing the damage to the router my opinion is that it has been dropped or had something heavy dropped on to it. The evidence supporting this opinion is: - 1. The sturdy aluminium router base plate casting has been cracked, along with damage to its plastic slip pad. 2. The aluminium casting of the parallel guide has been fractured into two pieces and is not serviceable. 3. There are many pieces of fractured plastic trims in the packaging with the router. I wish to return the order for a full refund at Power Tools expense. I attach 11 photos of the shipment taken during opening the package and security cam of the delivery. Power Tools Direct have not responded to any of my communications so unable to return the package.”

Helpful Report

Posted 3 years ago

“Have not receved it yet”

Helpful Report

Posted 3 years ago

“They put a picture of a larger version of the tool they suppplied me on their website, when in fact, it placed the smaller version in the basket !! (illustrations can be providedon request) They would only refund if I paid postage both ways. As it happens, I am so pleased with the tool that I would have kept it anyway , but their misrepresetation was very misleading . I would never use a company that use these tactics again.”

Helpful Report

Posted 3 years ago

“Item damaged. Was offered a partial refund twice. No replacement offered. Still hasn’t been sorted a week after purchasing. Very poor and overpriced. Bad business.”

Helpful Report

Posted 3 years ago

“I would never buy from them again asked to cancel the order. But you still sent it paid postage next day 8.95 royal mail used which is way cheaper ordered Saturday received next Friday how about that! Really bad service”

Helpful Report

Posted 3 years ago

“Item arrived in a very battered box and took over a week to arrive despite paying for 3-5 day delivery.”

Helpful Report

Posted 3 years ago

“16/09 placed order ,pr1000324410, 3-5 days delivery,22/09 was told still awaiting payment,(pay pal),so had not been posted ,i tried to re order but it seems item is out of stock again.no phone number to speak to any one so i will have to go elsware”

Helpful Report

Posted 3 years ago

“Ordered a tool cabinet, after payment I waited a week and there was no delivery or communication from Power tools. It was only after contacting Power Tools that I learned it was out of stock.”

Helpful Report

Posted 3 years ago

“Very misleading delivery times. Do not take any notice of the delivery times shown under the initial selling page, as these are changed to a later date as you proceed. My items arrived 3 days later than it stated but the customer service said this was acceptable. Poor all round, suggest shopping at an alternative store.”

Helpful Report

Posted 3 years ago

“working from home is a lame excuse for not answering the phone and you do not reply to emails. Can I get my £1254.97 back!”

Helpful Report

Posted 3 years ago

“I was sent the incorrect colour of paint. I have tried several times through Amazon to get it swooped. A week as passed and no further forward!!”

Helpful Report

Posted 3 years ago

“I've ordered the product and company didn't even sent me a email that product is out of stock.”

Helpful Report

Posted 3 years ago

“I have not received the order the driver blindly followed the sat nav into the neighboring farm and couldn't find his way from there despite being told which way.”

Helpful Report

Posted 3 years ago

“Grinder wheel delivered with chip,problem still unresolved.asked for replacement.”

Helpful Report

Posted 3 years ago

“have not received all my order - no idea or explanation why . No contact from the company . No delivery note in the parcel and it took an age to arrive. Rubbish. Seriously - A bunch of Monkeys could do better than this.”

Helpful Report

Posted 3 years ago

“Still waiting for the delivery been 2.5weeks, it has been dispatched but can not get in touch with the delivery company, can not get in touch with PowerTools Direct, feel as if I have been totally conned.”

Helpful Report

Posted 3 years ago

“Ordered an item for my wife’s birthday, waited 7 days for it, still didn’t arrive. Emailed you, only to be told that the item was out of stock, even though it was shown as in stock on the website. Bad communication.”

Helpful Report

Posted 3 years ago

“Would of been 0 if it was an option. I ordered a product power tools direct cancelled the order because it was out of stock but did not inform me. I will not be using power tools direct again”

Helpful Report

Posted 3 years ago

“Paid for express delivery 2/3 days. Arrived 8 days. Cost me £100.00 extra for contractor being cancelled due to none delivery. Customer service very abrupt and un helpful. Will never use this company again.”

Helpful Report

Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,410 reviews