Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,347 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent the incorrect colour of paint. I have tried several times through Amazon to get it swooped. A week as passed and no further forward!!”

Helpful Report

Posted 3 years ago

“I've ordered the product and company didn't even sent me a email that product is out of stock.”

Helpful Report

Posted 3 years ago

“I have not received the order the driver blindly followed the sat nav into the neighboring farm and couldn't find his way from there despite being told which way.”

Helpful Report

Posted 3 years ago

“Grinder wheel delivered with chip,problem still unresolved.asked for replacement.”

Helpful Report

Posted 3 years ago

“have not received all my order - no idea or explanation why . No contact from the company . No delivery note in the parcel and it took an age to arrive. Rubbish. Seriously - A bunch of Monkeys could do better than this.”

Helpful Report

Posted 3 years ago

“Still waiting for the delivery been 2.5weeks, it has been dispatched but can not get in touch with the delivery company, can not get in touch with PowerTools Direct, feel as if I have been totally conned.”

Helpful Report

Posted 3 years ago

“Ordered an item for my wife’s birthday, waited 7 days for it, still didn’t arrive. Emailed you, only to be told that the item was out of stock, even though it was shown as in stock on the website. Bad communication.”

Helpful Report

Posted 3 years ago

“Would of been 0 if it was an option. I ordered a product power tools direct cancelled the order because it was out of stock but did not inform me. I will not be using power tools direct again”

Helpful Report

Posted 3 years ago

“Paid for express delivery 2/3 days. Arrived 8 days. Cost me £100.00 extra for contractor being cancelled due to none delivery. Customer service very abrupt and un helpful. Will never use this company again.”

Helpful Report

Posted 3 years ago

“Order took so long I had to order from someone else to get on with the job. After 10 days I asked to cancel the order, I was told the next day that I couldn’t cancel as the order had been sent. Which it was, a day after I asked to cancel. Rubbish , slow service, 11 days to send some wall ties, I would advise using someone else.”

Helpful Report

Posted 3 years ago

“Goods had parts missing, despite getting in touch with them, still waiting for a reply”

Helpful Report

Posted 3 years ago

“THE EINHILL ANGLE GRINDER WOULD NOT SWITCH ON. I THOUGHT IT COULD BE THE FUSE IN THE PLUG. WHEN I OPENED THE PLUG ,I FOUND THAT THE SMALL BRASS SCREW FOR THE BROWN WIRE CONNECTION, HAD NOT BEEN FITTED . IT WAS LYING LOOSE IN SIDE THE PLUG BODY . I SCREWED IT IN PLACE, AND THE TOOL THEN WORKED.”

Helpful Report

Posted 3 years ago

“I made a purchase online from Power Tools Direct website. Received notification from DHL that my purchase was going to be delivered a day earlier than stated, waited in to take delivery never arrived. Did not arrive on original stated date either, checked back with the DHL link and all information had vanished. By this point concerned made telephone call to Power Tools Direct was not answered by a member of staff just a automated message to send email. Sent email no reply ever received. Goods finally arrived rusty and damaged. As Power Tools Direct refuses to communicate with their customer’s on any level possible I disappointedly had to make the decision to keep goods and never buy from them again.”

Helpful Report

Posted 3 years ago

“I have ordered a 16in permaflex trowel it sates on the website that it’s 16in on my email it states that it is 16in it has arrived in a 16in box but the trowel is only 11in and also has a sticker on the handle stating it’s 16 either someone really needs help or their just having me on wtf is wrong with some people”

Helpful Report

Posted 3 years ago

“Didn’t communicate why you Cancelled my order. I suppose it was because You didn’t have stock. You should not have taken the order and my money.”

Helpful Report

Posted 3 years ago

“Just refunded money. No reason or possible re order”

Helpful Report

Posted 3 years ago

“Order No. 1000318559 - your asking for feedback so here it is. Your response to email queries sucks, having no phone contact is ridiculous. I have paid nearly £800 and had no delivery confirmation or indeed acknowledgement of when to even expect my order. In all good conscious how could I recommend a company that treats its customers like you do? Please can you advise me when my order will be delivered as I have received no information regarding this. You took £787.51 on Saturday 21st August 2021 and you’ve asked for feedback on Monday 31st August 2021 and this is the only communication I’ve received since the initial email thanking me for my order. This is a disgraceful way to run a business and I would like my feedback to be passed to the Company’s Managing Director, Simon Humphries. Thank you. Lynnie Dicker”

Helpful Report

Posted 3 years ago

“Ordered something and got something completely different! Said 3 working days delivery but turned out to be 12. W@NK!”

Helpful Report

Posted 3 years ago

“I have sent my product back and fighting for a refund it is only 1 speed the polish pads are very cheap and difficult to put on I am still waiting for a refund”

Helpful Report

Posted 3 years ago

“absolute rubbish, have phoned several times due to a compressor severely but no returned call due to damaged by carrier. All staff working from home due to covid I did not realise one could contract covid from your house phone, yes it is serious covid but a poor excuse, but just leave your customers in limbo”

Helpful Report

Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,347 reviews