Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,410 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“part order delivered , still awaiting remainder 2months on!. Parts are still showing on website as available for next day delivery! Would advise caution on using this company. No calls answered directed to email query.”

Helpful Report

Posted 3 years ago

“My order took 9 days to be delivered even though they advertise special delivery 0f 2-3 days i aslo paid 16.95 for the privilage to have my delivery in 9 days . I contacted their sales/service by email and i recived no help or support. they sent a one line email on each occasions and then tried to hide behind their T&C's which i did not ecept they were hopeless in handing my questions and gave no kind of service. Its the most expensive delivery charge i have ever been charged and i received the worst delivery ever, plus the so called service was non existent.”

Helpful Report

Posted 3 years ago

“I held off ordering until the delivery date on the payment page was what I wanted for a birthday present. They didn't dispatch it till that date. Next-day delivery by DHL didn't happen, but that's a different matter. PowerTools Direct say that they are not responsible for delays in delivery, but have failed to respond to my argument that they ARE responsible for dispatching items in accordance with what they say on their website. I could have ordered any time during the previous week if I had known that what was given as the delivery date meant nothing. Better to say nothing than to lie. A week on from the delivery date on which I based placing my order, the item is somewhere...”

Helpful Report

Posted 3 years ago

“Rubbish. Selling items they don’t have and no customer service Bought online to complete a job the following weekend as was the cheapest and had free delivery over £75. After 4 days of radio silence emailed asking for an eta and the following day I received a cancellation of half of the order as they didn’t have it in stock ( even though it was in stock when I bought it. Nothing about when the rest of the order would be delivered! Can’t ring them as the number is just a recorded message telling you to email them. Now having to put the work back a week which is annoying so have cancelled the rest of the order and my account as I will not use them again as they are clearly offering for sale items they don’t actually have and then trying to buy them in. You know what they say about buying cheap…….”

Helpful Report

Posted 3 years ago

“Cheaper wrong item arrived, had to take back as we were in the area, problem getting it swapped for the original one ordered said it was distribution warehouse which is where it came from. Address all over the postage item. Eventually got my order as needed for that weekend.”

Helpful Report

Posted 3 years ago

“Took a week to be notified of out of stock items. A week on from that and my order is still not dispatched. Customer services are next to useless and cannot or will not give updates on dispatch or other issues. I would avoid powerfoolsdirect at all costs. They don't deserve even the one star I've given.”

Helpful Report

Posted 3 years ago

“My order has still not arrived and when I flagged this I rexeived a reply saying there is nothing you can do as it is with Royal Mail. Anything but good service.”

Helpful Report

Posted 3 years ago

“disaster - order not processed within 5-7 days as promised, did not deliver and response simply driver could not find address”

Helpful Report

Posted 3 years ago

“I am very disappointed with your service. Despite paying for a2/3 day delivery, it was about a week before you even posted it. I suppose the chance of a rebate for that is slim? The postal service was on time and very good.'”

Helpful Report

Posted 3 years ago

“Never been so disappointed! All the box was broke and some Tools Missing! Badly packaged ! And it was a gift for my dads birthday! I tried to make contact and no1 replied really bad customer service and I spent a lot of money for basically a broken tool kit!”

Helpful Report

Posted 3 years ago

“Avoid this useless company and shop elsewhere. I placed an order on a 2 to 3 day service and they never despatched my order and when I complained, I was told that 1 of the items ordered was out of stock but it was in stock when I placed my order. It then took several emails and a threat of court action did they finally refund me after a week. I can't recommend this company to anyone unless you want to waste your time and money because they don't like to refund your postage even if they haven't sent your order.”

Helpful Report

Posted 3 years ago

“Still waiting for an answer on delivery”

Helpful Report

Posted 3 years ago

“Items were in stock, paid my money and sit back and wait for notification of delivery in 5-7 days. Day 9 email company to find they have not been dispatched and look on the website again to see they dont have the stock. Save your time and money. Go somewhere else”

Helpful Report

Posted 3 years ago

“Delivery was awful, I paid £6 for delivery it should of been delivered by 2 to 3 day I waited 8 days.”

Helpful Report

Posted 3 years ago

“Customer service was shocking . delivery of my item was estimated at 2/3 days and I paid for express delivery.Took 6 days to come and when I asked for at least the delivery fee to be refunded was told sorry we don't refund for delivery delay issues . Not good ,what's £5.95 to a company like this ,would have been the least they could have done to apologise for me losing a day's work waiting for the item I ordered . Won't ever use them again”

Helpful Report

Posted 3 years ago

“On line it said 2-3day express delivery. Took about 8days!!!”

Helpful Report

Posted 3 years ago

“Poorly, poorly customer service , placed an order on 2nd February for few hundred concrete screws and after almost two weeks still did not receive and they said its on process... As a construction company , I cannot wait such a long time, very disappointed with your poorly services. I will not recommend to anyone else...”

Helpful Report

Posted 3 years ago

“Placed a order on 6th of February l have still not recieved my order please advise on delivery linda Runnalls”

Helpful Report

Posted 3 years ago

“I ordered some tools from this site and paid a extra fee of £7 for early delivery within 2 working days. I was still waiting for over a week for the tools! When i called in to enquire about this the guy spoke very rudely to me and told me to it had nothing to do with them and to get lost basically. Wont be using them again!!”

Helpful Report

Posted 3 years ago

“10 days, and not received my items...!!!”

Helpful Report

Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,410 reviews