Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,347 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for an answer on delivery”

Helpful Report

Posted 3 years ago

“Items were in stock, paid my money and sit back and wait for notification of delivery in 5-7 days. Day 9 email company to find they have not been dispatched and look on the website again to see they dont have the stock. Save your time and money. Go somewhere else”

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Posted 3 years ago

“Delivery was awful, I paid £6 for delivery it should of been delivered by 2 to 3 day I waited 8 days.”

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Posted 3 years ago

“Customer service was shocking . delivery of my item was estimated at 2/3 days and I paid for express delivery.Took 6 days to come and when I asked for at least the delivery fee to be refunded was told sorry we don't refund for delivery delay issues . Not good ,what's £5.95 to a company like this ,would have been the least they could have done to apologise for me losing a day's work waiting for the item I ordered . Won't ever use them again”

Helpful Report

Posted 3 years ago

“On line it said 2-3day express delivery. Took about 8days!!!”

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Posted 3 years ago

“Poorly, poorly customer service , placed an order on 2nd February for few hundred concrete screws and after almost two weeks still did not receive and they said its on process... As a construction company , I cannot wait such a long time, very disappointed with your poorly services. I will not recommend to anyone else...”

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Posted 3 years ago

“Placed a order on 6th of February l have still not recieved my order please advise on delivery linda Runnalls”

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Posted 3 years ago

“I ordered some tools from this site and paid a extra fee of £7 for early delivery within 2 working days. I was still waiting for over a week for the tools! When i called in to enquire about this the guy spoke very rudely to me and told me to it had nothing to do with them and to get lost basically. Wont be using them again!!”

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Posted 3 years ago

“10 days, and not received my items...!!!”

Helpful Report

Posted 3 years ago

“Ordered products on the 1st. Still not even received a dispatched email let alone tools. Hopefully they appear soon as money was taken straight away.”

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Posted 3 years ago

“Delivery took 6 days, very poorly packaged and items were missing offered a replacement item but unwilling to refund the postage”

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Posted 3 years ago

“The unit received is faulty. Customer service are not providing a refund and instead requiring a protracted refund process.”

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Posted 3 years ago

“Order (worth over £400) never arrived. Tried to phone them and the recorded message just says they only deal with customers via email. So there’s no way to speak to anyone. I’ve emailed several times over the last week and had no response. Utterly shocking service and now have no idea how we’ll get the money back as they’re completely uncontactable.”

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Posted 3 years ago

“Was thinking of purchasing a 3 x Clarke Heavy Duty Instant Garage as I have several cars that need to be protected during winter months but have been put off by a friends review after poor customer service. Severe lack of customer ownership and passed to a manufacturer whom negated their responsibility. Will look at other products unless Power Tools Direct review their after sales service.”

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Posted 3 years ago

“Hopless!!! Dpd lost my delivery and power tool direct won't do anything other ask dpd where it is. Both companies are a waste time and dismissive”

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Posted 3 years ago

“Purchased a Clarke instant heavy duty garage/ workshop,I had it 7 months worn on certain parts of roof now leaking,contacted Power Tools Direct to complain and they wouldn’t take ownership of the problem, and passed me on to the manufacturer who say it’s wear and tear due to windy conditions !! Poor after sales service from you Powertools Direct ! Won’t be buying anything else from you , and I will be letting people know about my experience !!!!!!”

Helpful Report

Posted 3 years ago

“Item (Ronseal Interior wax) ordered said 2-3 days delivery on website. After a week I sent an e-mail to be told that it would ship that day. Still no delivery half a week later. it's now been 11 days and still nothing.”

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Posted 3 years ago

“I bought a Stabila level with wrong end cap, travelled down to their head office on Jan 4th. (I don't know where the photo is of their showroom but it certainly isn't there!)Chap there said "don't do returns everything online" Thanks, 70mile round trip wasted. Tried telephone " because of Covid can only contact via e-mail" 2 e-mails later and still no reply. Verdict: AVOID at all costs and that is being kind.”

Helpful Report

Posted 3 years ago

“Placed order on 23 December 2021. Emailed a few times for updates. But no reply. My order arrived on 10.01.2022. box damaged, heater damaged from both sides. Send email again and again but no replay. will wait for a reply another 24 hours, if not will contact my bank and cancel my payment.”

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Posted 3 years ago

“Order placed and payment taken on 30th December. No updates, status "processing".”

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Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,347 reviews