Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,346 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really poor service! I placed my order having made sure what I needed was in stock on their website and paid an extra £6.95 for carriage so I could get-on with the job straight away. When my package arrived, only had of what I ordered was there. They had decided to just send half of my order without asking me what I wanted to do. I'm still £6.95 out of pocket on carriage and unable to do my job! Why one earth the won't just send the missing item when it's back in stock I have no idea!?. Neither will they refund (part of the carriage I paid for rapid delivery! - I've asked and they have declined! Poor service from the outset and I'm only posting this review after they've declined to talk to me any more about it! My advice? - buy elsewhere : I certainly will!”

Helpful Report

Posted 3 years ago

“No telephone or Messenger support (both just refer you to email). Emailed but still no response after 12 days. Received wrong item and want replaced with correct item or refunded.”

Helpful Report

Posted 3 years ago

“ORDER A VICE ON LINE 7DATS I WAS EMAIL THAT IT WAS OUT OF STOCK”

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Posted 3 years ago

“I would like to give more stars but as didnt have what i wanted in stock so can not be any fairer”

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Posted 3 years ago

“Bad company! Mailing preferences need to be updated. I opted and paid for express delivery but waited 2 weeks for the item that should have been a 2-3 deliverey! A phone number is provided but this is USELESS because you can’t speak to anyone, you are just given an email address. This kind of scamming (taking money for a service that doesn’t exist) is disgraceful and power tools direct should be ashamed! I requested express delivery because the hozelock garden hose was needed quickly. It took 2 weeks to reach me, in which time I was forced to buy the same item from another company that DID deliver the next day. I told power tools direct not to send as I would refuse delivery and they posted immediately! Item was as expected but service and communication was appalling.”

Helpful Report

Posted 3 years ago

“The worst after sales ever ,had issues with compressor on many occasions and they just passed the problem straight to manufacturers . And left me to deal with them myself , disgusting .I didn't buy from the manufacturer I brought off power tools direct . I WOULD NOT recommend buying anything from this company not even a light bulb.they just want your money and that is that , They say they are British made but all the parts are Chinese rubbish WARNING .......DO NOT BUY THE RUBBISH .”

Helpful Report

Posted 3 years ago

“Did not receive item. A day before it was to be delivered I get an email saying they dont have it in stock. This leading to 8 unhappg little swimmers on the weekend.”

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Posted 3 years ago

“total liars do not use this company you will be scammed”

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Posted 3 years ago

“absolute scammers didn,t send order then when asked for refund sent a false royal mail tracking number three days later saying sorry but your order has been shipped very dishonest”

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Posted 3 years ago

“COMPANY DO NOT FOLLOW UP EMAILS!!! MY TOOL HAVE NOT RECEIVED DUE TO THE COMPANY SITTING ON THEIR BACKSIDES AND NOT FOLLOWING THROUGH WITH MY COMPLAINT!!! DO NOT USE THIS COMPANY EVER !!!!! TOTALLY UNPROFESSIONAL !!!!!! AVOID BUYING FROM THIS COMPANY !!!!!”

Helpful Report

Posted 3 years ago

“if i could give 0 star that would happen ordered item 29 of April still not received and we have 11 of May avoid that company !!!!”

Helpful Report

Posted 3 years ago

“Wish I hadn’t bothered. Paid for express delivery 1-2 days. To find out a week later it hadn’t even been dispatched. Ordered the goods for a job in plenty of time but didn’t make the deadline. I had to buy elsewhere so paid twice. Customer services didn’t reply to many of my emails and when you ring you can’t speak to anyone. You would think they would let you know what was going on as they were the company at fault.”

Helpful Report

Posted 3 years ago

“Still havent received the order.”

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Posted 3 years ago

“This company sells stuff they don't have in stock...avoid”

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Posted 3 years ago

“Sorry but the lenth of tome for delivery appalling. Delivery firm and driver excellent Paid for 2 to 3 day delivery received approx 2 weeks later”

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Posted 3 years ago

“Still not received the goods, delays were caused as not =delivered when promised”

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Posted 3 years ago

“Order not received”

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Posted 3 years ago

“75mm screws were terrible every second screw was bent and didn't screw in properly 80mm concrete screws were as expected”

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Posted 3 years ago

“Delivery stated 2-3 days shipping wasn’t posted for 3 days after ordering took week and half to get parcel after having to go collect parcel myself as dhl never delivered the parcel! Oh and £17 for delivery will not use again also level ordered was shrink wrapped to outside of parcel and was damaged.”

Helpful Report

Posted 3 years ago

“Ordered the stabila r type level set and they've been sent out wrong twice”

Helpful Report

Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,346 reviews