Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,406 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“STILL WAITING FOR MY DELIVERY”

Helpful Report

Posted 3 years ago

“Purchased items and paid for next day delivery to ensure items arrived by the time work was booked in for (4 days away) items arrived 6 days later so work had to be rescheduled costing money. When I requested a refund for the delivery I’d paid for this was denied. Very poor service and customer care.”

Helpful Report

Posted 3 years ago

“The free postage over £70 is a con. When paying, given the option to pay for quick delivery. Seems that all delivery is the same it only relates to how long they keep your item before posting it.”

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Posted 3 years ago

“Still waiting for full refund. Used misleading picture of different product.”

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Posted 3 years ago

“Bought 2 items. Waited several weeks with no delivery then a refund out of the blue with no explanation. Very poor service. Not recommended.”

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Posted 3 years ago

“100 rivets £26 inc delivery- extortion”

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Posted 3 years ago

“Shipment lost in transit after paying for express delivery. Still unresolved days later, requested a full refund only to be told that this will only happen when the shipment has been located. I would of thought insurance would be included in the delivery charge. Meanwhile I have nothing for my money.”

Helpful Report

Posted 3 years ago

“I needed a wider forked ball joint separator and Power Tools Direct had a Clarke one that was perfect. Only they didn't actually have one. I ordered 3 other items while on their website and had I not queried why the shipping notification did not include the ball joint separator, I would have only found out when the shipment arrived. Given that the most urgent item for me was the ball joint separator, their failure to notify me that they did not have it, notwithstanding there was no indication it was not is stock on their website, cost me a week where I could have been sourcing it from elsewhere. I won't be ordering from Power Tools Direct again.”

Helpful Report

Posted 3 years ago

“bought important materials that they found 10days later out of stock, worst thing is they don’t want to tell me about, really bad experience, order cancelled two weeks later by the shop”

Helpful Report

Posted 3 years ago

“I made an order on 25th May which I paid for and received a receipt. Sad to say, despite a 3-5 delivery schedule, I’m still waiting for it to arrive. Despite 4 emails to the sales department, you can’t telephone them, I’ve had one response to say that they’re looking into it, on Monday last, no one has come back to me. Would I recommend Power Tools Direct? Certainly not on my experience. Customer Service simply doesn’t exist.”

Helpful Report

Posted 3 years ago

“Can't give a rating as I still haven't received my items it is now the 6th of June had to purchase from another seller”

Helpful Report

Posted 3 years ago

“Really poor service! I placed my order having made sure what I needed was in stock on their website and paid an extra £6.95 for carriage so I could get-on with the job straight away. When my package arrived, only had of what I ordered was there. They had decided to just send half of my order without asking me what I wanted to do. I'm still £6.95 out of pocket on carriage and unable to do my job! Why one earth the won't just send the missing item when it's back in stock I have no idea!?. Neither will they refund (part of the carriage I paid for rapid delivery! - I've asked and they have declined! Poor service from the outset and I'm only posting this review after they've declined to talk to me any more about it! My advice? - buy elsewhere : I certainly will!”

Helpful Report

Posted 3 years ago

“No telephone or Messenger support (both just refer you to email). Emailed but still no response after 12 days. Received wrong item and want replaced with correct item or refunded.”

Helpful Report

Posted 3 years ago

“ORDER A VICE ON LINE 7DATS I WAS EMAIL THAT IT WAS OUT OF STOCK”

Helpful Report

Posted 3 years ago

“I would like to give more stars but as didnt have what i wanted in stock so can not be any fairer”

Helpful Report

Posted 3 years ago

“Bad company! Mailing preferences need to be updated. I opted and paid for express delivery but waited 2 weeks for the item that should have been a 2-3 deliverey! A phone number is provided but this is USELESS because you can’t speak to anyone, you are just given an email address. This kind of scamming (taking money for a service that doesn’t exist) is disgraceful and power tools direct should be ashamed! I requested express delivery because the hozelock garden hose was needed quickly. It took 2 weeks to reach me, in which time I was forced to buy the same item from another company that DID deliver the next day. I told power tools direct not to send as I would refuse delivery and they posted immediately! Item was as expected but service and communication was appalling.”

Helpful Report

Posted 3 years ago

“The worst after sales ever ,had issues with compressor on many occasions and they just passed the problem straight to manufacturers . And left me to deal with them myself , disgusting .I didn't buy from the manufacturer I brought off power tools direct . I WOULD NOT recommend buying anything from this company not even a light bulb.they just want your money and that is that , They say they are British made but all the parts are Chinese rubbish WARNING .......DO NOT BUY THE RUBBISH .”

Helpful Report

Posted 3 years ago

“Did not receive item. A day before it was to be delivered I get an email saying they dont have it in stock. This leading to 8 unhappg little swimmers on the weekend.”

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Posted 3 years ago

“total liars do not use this company you will be scammed”

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Posted 3 years ago

“absolute scammers didn,t send order then when asked for refund sent a false royal mail tracking number three days later saying sorry but your order has been shipped very dishonest”

Helpful Report

Posted 3 years ago

Power Tools Direct is rated 4.6 based on 13,406 reviews