Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,010 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,010 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed the entire order for a whole week but still received no news. After asking, I received the package but the screws still missing. It took more than ten days after I placed the order to be told that the goods were not in stock. Refund still not received. It’s a very bad shopping experience.”

Helpful Report

Posted 1 year ago

“Order placed, order not delivered, email sent to query delivery then the order was sent next day but didn’t arrive next day. It’s due Monday over a week after it was ordered. Pushed a big job back and made my company look like fools.”

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Posted 1 year ago

“I haven’t received my order and have tried to contact Power Tools Direct a number of times both by phone and email but I have not received any response.”

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Posted 1 year ago

“My husband ordered a standard item Friday 5/7/24 and paid £6.95 for a courier service delivery which we mistakenly thought would be quicker. An email and SIX days later the item arrived. This is why people do not use independent companies we paid £54 (which according to their website was a reduced price) plus £6.95 postage for an item Amazon are selling for £50 and less postage for next day delivery.”

Helpful Report

Posted 1 year ago

“Avoid at all costs, eBay needs to look at this company's policies and postage. Got stung and will never buy from this company again.”

Helpful Report

Posted 1 year ago

“Take orders for items they obviously don't have in stock, take payment for express delivery and only inform when chased a week later that they don't have the stock. No response to calls. Email responses in the early hours of the morning! Waiting on a refund and have ordered elsewhere.”

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Posted 1 year ago

“Brought a sealey jack which is faulty Sent email no reply Phone number doesn’t work Bad customer service”

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Posted 1 year ago

“ordered 2 campagas refills last week and contacted Powertools direct.They replied I will look into it. Still waiting for answer to where my order is.”

Helpful Report

Posted 1 year ago

“I paid extra delivery charge to get the item asap, it should be with me between 25th and 26th, today is 27th and i haven't received ir heard from you.”

Helpful Report

Posted 1 year ago

“This company is taking orders that they don't have! The delivery shown is total fiction with no details of when item will be shipped. I have a great dislike companies that do this. I demanded a refund which they did.....the only thing good. It appears I'm not the only one with these issues. I don't recommend”

Helpful Report

Posted 1 year ago

“I've placed 2 x separate orders for different pressure washers in different weeks and both times I've been informed that neither item was in stock. This was 3 x days after I'd paid ! Absolutely awful company.”

Helpful Report

Posted 2 years ago

“so expensive £200 for a battery no chance”

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Posted 2 years ago

“order was cancelled and nobody told me until i chased the order”

Helpful Report

Posted 2 years ago

“Ordered items in stock at the time I ordered them, for a 48hr delivery, more than a week later no order was delivered, to find out that the company had cancelled my order, claiming the items were out of stock, for me to take a look at the website to find out that the items was actually in stock at a higher price, it seems to me that the company did not honour the price which these was when I ordered, no communication and to sell products at a higher price, this company is dishonest and does not deliver orders as stated, they also are very poor at communicating about issues until the point of cancelling the order, I will NOT be ordering from them very again, I can't deal with a company who cares more about profits than customer service and unable to deliver orders, order elsewhere with a company who does care, avoid this company if you want to avoid disappointment.”

Helpful Report

Posted 2 years ago

“Allowed me to purchase out of stock items. Delayed delivery took over 3 weeks to arrive. Missed item on order and only told me on day of delivery. Repeatedly had to ask for shipping costs refund. Customer service rep unbothered. Wouldn’t use again. Avoid.”

Helpful Report

Posted 2 years ago

“Order placed 3 weeks ago and still not received”

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Posted 2 years ago

“Very pleased with the tool, but it was very badly wrapped and not well protected and it took a week to arrive after supposedly being sent next-day delivery.”

Helpful Report

Posted 2 years ago

“Bought the Clarke 7637706 Cwb-R1B Red Workbench+30Pcs Hooks,turns out its not the original one in the diagram as apparently thats only for illustration purpose lol,the bench that came is a cheap cardboard and tin version,doesnt even resemble the picture except its red,absolute rubbish false advertising but apparently its clarkes fault not theres even though they only show the picture of the bench you WON'T get so steer clear”

Helpful Report

Posted 2 years ago

“Bad costumers services”

Helpful Report

Posted 2 years ago

“I had bought a fairly expensive item for my partner for his birthday, and this company cancelled my order due to not having the stock, after I had already paid. If you do not have the stock, it should be listed as out of stock on the website and money should not be taken out of my bank account. I have since checked and no refund has returned to my account and i have instead received an email mentioning credit? If I have been given credit instead, I must insist on a full refund and perhaps even some compensation, as I do not intend on using your service again and am massively disappointed. I have now had to repurchase from a competitor, without having yet received the refund as his birthday is too soon to wait. For some people they are not able to afford the luxury of repurchasing from another website before refunds are issued and therefore this poses a real issue on this company. Do not recommend for purchases.”

Helpful Report

Posted 2 years ago

Power Tools Direct is rated 4.5 based on 14,010 reviews