Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,266 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,266 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible service misleading delivery times, read trustpilot review before placing order”

Helpful Report

Posted 1 year ago

“Incorrect delivery information”

Helpful Report

Posted 1 year ago

“Purchased 4 x 2.5l Paint 21/05 over the internet, order was accepted and money taken, only to receive several days 27/05 later that you could not supply. I would of thought that you could of offered me an alternative brand ???. Money still not been returned. So poor service all round”

Helpful Report

Posted 1 year ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

Helpful Report

Posted 1 year ago

“Previous dealings have been excellent, even exemplary. This time ordered, with additional fee for expedited delivery, but the order wasn't even processed until after the stated delivery date, and a week later still not arrived. The last purchase I will be making unfortunately!”

Helpful Report

Posted 1 year ago

“Money was taken as payment with delivery promised and advertised to arrive by the 8/9th June which is why I bought from this company so we could fit the deck at the weekend. I waited in deliberately on both days to receive the product. At 4pm on Friday I chased this and the lady (Gosia) promised she’d get back straight away to me with news about the product’s whereabouts. No apology or sense of urgency. She didn’t bother! On Monday morning I had to chase again and she seemed v relaxed about the issue and not particularly interested at all. Eventually, after me chasing things up and wasting time, it arrived. Product hasn’t been opened yet so can’t comment but customer service was extremely poor.”

Helpful Report

Posted 1 year ago

“Advertising a product they have not got. Sent something else. Made excuses that the picture doesn’t need to represent what they send.”

Helpful Report

Posted 1 year ago

“I wasn’t contacted much about the delivery finally came 1 month late after I ask for a refund and was ignored”

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Posted 1 year ago

“As many other reviews say, item was showing in stock but actually isn't, hence delays in sending and of course, zero communication unless chased and chased. Disgraceful way to do business, intentionally misleading and being dishonest to your paying customers just to get them to order. You do not deserve the business, all will not get mine ever again.”

Helpful Report

Posted 1 year ago

“Returned a faulty paint spraying unit 2 weeks ago and had nothing but a very hard time trying to get a refund. Their attitude was extremely poor from the initial call and the blame came like a shower of bullets from the obnoxious customer service agent. We normally use ITS when purchasing tools for our team and this experience will ensure that continues. Still awaiting any news on refund btw......”

Helpful Report

Posted 1 year ago

“Placed an order and paid on 15th got no update until i emailed them asking a week later on 22nd. Recieved notification on 24th they cant supply the majority of the order as no stock even though their website says item in stock and delivery would be within 3 days. Do not use”

Helpful Report

Posted 1 year ago

“Product was never received. Would never order from this company again due to the delivery charge and the failure to do such thing. No option on the chosen delivery companies site to find your delivery when not delivered. Poor all round.”

Helpful Report

Posted 1 year ago

“Would not recommend Drop shipped no stock Customer service is terrible”

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Posted 1 year ago

“I ordered a 44mm punch wad, 19mm punch came. Tried calling all day, no answer. Drove to their depot, told me they didn't have the correct item there and would have to replace it next week. No apology or customer care. Dreadful; avoid if you care about receiving the correct item on time with good resolution if it goes wrong.”

Helpful Report

Posted 1 year ago

“Everything from communication to delivery. Order was placed Monday evening so you had it at start of business Tuesday. it took 3 days to pick and you finally shipped it on the day it was due for delivery. Sales team response (Gosia) was apathetic even when she could be bothered to reply. it ended with, your wont get your goods in time, bad luck...and then left for the easter break. it goes without saying. I will not be using you again and certainly will not recommend. Goods if they ever get here will be returned for refund. I suspect the returns and refund will be as painful as the sale and delivery. :-(”

Helpful Report

Posted 1 year ago

“Still waiting for my goods. Chased however no confirmed delivery date advised”

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Posted 1 year ago

“Goods not arrived”

Helpful Report

Posted 1 year ago

“Placed an order 10 days ago. Unable to get hold of customer services, No dispatch information. No update, No idea when or if i will be getting the order. Have had a number of promotional emails which is even more annoying. Would not recommend.”

Helpful Report

Posted 1 year ago

“Shocking delivery. Over 7 days no confirmation email no reply from customer service. Won't be using again”

Helpful Report

Posted 1 year ago

“Disappointing Experience with Power Tools Direct - Misrepresentation and Poor Customer Service. We recently purchased some parts washer brushes and hose from Power Tools Direct, only to be severely disappointed by both the product and the customer service. The product was marketed as suitable for parts washers, with no mention of any pH restrictions on the website. However, when the package arrived, I discovered that the manufacturer recommends a pH range of 6 to 8, which made the product unsuitable for my needs. If this information had been clearly disclosed on the website, I would not have purchased it. When I reached out to customer service, I was informed that they could only offer a partial refund, excluding the original delivery charges, as they claimed to be just the retailer and not responsible for the manufacturer’s misrepresentation. This response is highly disappointing and fails to acknowledge my rights under the UK Consumer Rights Act 2015, which clearly states that if a product is misrepresented, I am entitled to a full refund, including original delivery costs, within 30 days. It took a month of chasing to receive the partial refund, which is both frustrating and unacceptable. Power Tools Direct’s handling of this issue has left me extremely dissatisfied. It's a real shame, as we were hoping to find a reliable supplier for all our consumable needs, but after this experience, I will be taking my business elsewhere. Buyer beware: be cautious when shopping with Power Tools Direct. Their lack of transparency and poor customer service has soured what could have been a good business relationship.”

Helpful Report

Posted 1 year ago

Power Tools Direct is rated 4.5 based on 14,266 reviews