Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,009 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,009 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No delivery date provided”

Helpful Report

Posted 6 months ago

“Still waiting for delivery poor service wish id never tried this company. Be advised steer clear of these clowns go to uk planet tools or toolden both companys that value there customers”

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Posted 6 months ago

“Zero customer service”

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Posted 6 months ago

“2 orders placed within minutes of each other, both very small and in stock sent out as separate shipments charged at a very expensive £6.95 each. I will not be shopping here again. Despite giving power tools direct the opportunity to address this they simply ignored my request and sited an automated system as the reason. Poor customer service.”

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Posted 6 months ago

“I waiting for my order 2 weeks I try contact by e-mail and phone but still no answer I want my money back.”

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Posted 6 months ago

“Very poor. Product was advertised as next day delivery. This has now been 11 days and still not received products. I had to email customer service to find out what was happening and got a response telling me the didn’t actually have any and that they would inform me when they have it from a supplier and will get it posted when it arrives. Do not use this company if you need anything in a hurry as it is very misleading and seems they don’t stock anything going by other reviews as I don’t seem to be the only one this has happened to.”

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Posted 6 months ago

“Order 8 packs of red raw plugs and they cancelled my order, rubbish service, was expecting them delivered today, and instead I get an email saying they haven't got any, red raw plugs!!!”

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Posted 6 months ago

“Ordered for express delivery on the 27th november and we're at 9th December and no delivery. No response to emails sent too . DO NOT BUY FROM THIS COMPANY !!!!!”

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Posted 6 months ago

“I placed an order on Tuesday and at time of ordering the delivery date was given as the Thursday. This was my primary reason for choosing this product and retailer as I needed it ASAP. We are now at Saturday night and I have received no delivery, no tracking information and no response to my enquiries asking for an update on expected delivery timings. I'm likely going to need to postpone the job that I have booked in for Monday as I have zero confidence that what I ordered will arrive in time. Shockingly poor service. I'm trying to avoid buying from Amazon, which I'm sure is what all you independent sellers want us to try to do, but if you're going to be this disappointing then there's sadly simply no choice but to go elsewhere.”

Helpful Report

Posted 6 months ago

“Very disappointed in the delivery service We were at home at the time arranged The van arrived outside our house and the driver spent 10 minutes looking for the parcel he never informed us that it was missing just left We then received a email saying we were out and could another date be arranged which we have done Very disappointed in the lack of communication”

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Posted 6 months ago

“Ridiculous delivery / packaging charge in relation to size & value of the product purchased.”

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Posted 6 months ago

“Ordered from you because i needed something for a job and you advertised quick delivery. The job is now over and i had to buy the same thing elsewhere wasting my money because this delivery took so long. Its due to arrive today on saturday and it should have been here last monday/Tuesday.”

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Posted 6 months ago

“Good range of products at fair prices however order placed over week ago and still waiting for delivery”

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Posted 6 months ago

“Paid for a small item,..........nothing so far, contacted....silence....then a little waffle about supplies, look at the review from the io domain British Indian Ocean Territory, one of the most corrupt spots on the earth. I am a once bitten twice shy guy. Nuff said.”

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Posted 6 months ago

“Ordered 2 items only one delivered, the don’t answer the phone, the don’t reply to emails or the ‘contact us’ form.”

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Posted 6 months ago

“Service was not the best as my original order took over a week to be delivered with no correspondence from the seller. i had to chase my order as i hadn't received any updates. Overall poor service!”

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Posted 6 months ago

“Ordered products on the 21.11.25 still waiting for delivery on the 2.12.25. Emailed power tools-poor email response with no explanation to delay Phoned and emailed on the 2.12.25 no response from powertools. Will not use again nor would I recommend them. Item not received in time stated and looks like the items will not be delivered. Now trying to get my money back”

Helpful Report

Posted 6 months ago

“Look at all these fake 5 star reviews, amazing how they get away with it. Website claims they have over £50 million pounds worth of stock, yet Companies House shows they hold stock assets of £229k, quite a difference. Considering the massive delay from point of order to delivery, one might believe they are just an Aliexpress based trans-shipping company. Dont get tricked by the cheap prices, and if you want to wait 2 weeks for parts, just order them from Aliexpress yourself.”

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Posted 6 months ago

“We paid for express delivery, it took a week!!”

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Posted 6 months ago

“Avoid this company like the plague. Paid for item next day delivery on a Saturday. Didn’t expect it Monday but atlleast by Tuesday over a week. Excuse after excuse. Don’t waste your time”

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Posted 6 months ago

Power Tools Direct is rated 4.5 based on 14,009 reviews