Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,261 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,261 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product hasn't been delivered. No email response and the telephone just rings and rings. Glad it wasn't much of an order as I don't expect to receive it. Many good tool companies online. Do not lose your money with this one”

Helpful Report

Posted 6 months ago

“WORSE CUSTOMER SERVICE.THE PHONE NUMBER PROVIDED NEVER EVER ANSWER JUST KEEP RINGING I TRIED FROM LASG TO LAST WEEK FROM THURSDAY 12 th March TILL TUESDAY 19th MARCH NOT PROVIDED ANY TRACKING NUMBER SENT EMAILS TO CHASE THE ORDER ASKING THEM TRACKING NUMBER INSTEAD HELPING ME REPLING SOMETHING ELSE IN THE EMAIL ITEAM WAS DELIVERED I SEPT £700 ON AIR COMPRESSOR INCLUDED I THINK £70 DELIVERY DELIVERY COMPANY DIDNT EVEN CALLED ME THAT ONE PALLET IS COMING ON TUESDAY AFTERNOON NO COMMUNICATION AT ALL MY HUSBAND WAS JUST LEAVING SUDDENLY DELIVERY TRUCK APPEARE.SO HE SEEN HIM IF I WAS ON MY OWN I WAS NOT ABLE TO DO ANYTHING AS IT SPOUSE TO BE 2 MEN DELIVERY BECAUSE IT WAS ABOUT 113KG.I WIL GIVE THIS COMPANY 1 OUT OF 10 IN THE EMAIL STAFF WAS RUDE.IN THE END THEY FINALLY PROVIDED ME THE TRACKING NUMBER ON WEDNESDAY NEXT DAY AFTER RECEIVING THE ITEM.”

Helpful Report

Posted 6 months ago

“Say free delivery but a charge orrcured at checkout”

Helpful Report

Posted 6 months ago

“Shower of 💩 No customer service whatsoever. Have the barefaced cheek to charge Express next day delivery or 48hr delivery and literally NEVER SEND You can't honestly charge customers Express or next day delivery and not post for weeks People pay for Express or next day because they CLEARLY NEED THE ITEM QUICKLY No one available to speak to just an automated phone message claiming they'll get back to you Which they don't Just read the genuine reviews not the ones they manage to filter As said absolute Shower of 💩”

Helpful Report

Posted 7 months ago

“I placed an order on 12th March and paid for Express Delivery, it was supposed to be delivered on 16th March. It is now the 18th March, we are a business losing production as we need the order. I have tried contacting them by phone, left a message, by email and through the contact page on their Website and no response!”

Helpful Report

Posted 7 months ago

“The web search states that delivery is free but on trying to purchase a delivery charge is added. This is fraudulent”

Helpful Report

Posted 7 months ago

“Awful service. Order hasn't arrived and customer service is none existent. Go to regular local supplier or reputable company.”

Helpful Report

Posted 7 months ago

“Didn't receive my order, no reply to my email looking for an explanation, nobody to answer phone so left a voicemail which was not replied to. Thankfully I paid with PayPal so I can claim my money back.”

Helpful Report

Posted 7 months ago

“Paid £6:95 for express delivery on Sunday. Still had not received the item by Friday. Rang the contact number several times but it just kept going to answer phone. Left a message but received no follow up call. Emailed several times but just got an email back saying the item had been dispatched. Emailed to ask when but got same generic email back. Item finally arrived on Saturday-definitely not express delivery. Really bad customers service.”

Helpful Report

Posted 7 months ago

“When ordering said free delivery over £250 when got to checkout added another £70 item was 500”

Helpful Report

Posted 7 months ago

“Paid £6:95 for express delivery on Sunday. Contacted them by email on Friday to see where the order was and was just told it had been dispatched. Didn’t say when it was dispatched-despite me asking specifically-didn’t say when it would arrive. The contact number just rang out before going on to an answer phone. No follow up on the message left there. The order arrived on Saturday, 6 days after being placed-hardly express delivery. Really poor customer service.”

Helpful Report

Posted 7 months ago

“excessive delivery charge added after”

Helpful Report

Posted 7 months ago

“The item took over 2 weeks to arrive despite being listed "In Stock" on the website. The company does not answer telephone calls or respond to voicemails or email. After 10 days I did receive an email to say there was a slight delay from the supplier. Charged £7.95 Delivery and Handling, courier method -Express Parcel , actually came in a small envelope by Royal Mail!”

Helpful Report

Posted 7 months ago

“Delivery and HANDLING charge, rediculous,never order from this company again.”

Helpful Report

Posted 7 months ago

“Pretty dissatisfied that you advertise a product as free delivery on Google then charge nearly £6 for delivery, will not be a returning customer”

Helpful Report

Posted 7 months ago

“Order placed on 20th Feb, still waiting, never any answer when tried to call them nor any attempt to contact me regarding why i am still waiting for my order two weeks later......”

Helpful Report

Posted 7 months ago

“Your button to see complete range doesn't work”

Helpful Report

Posted 7 months ago

“AWFUL company, i made an order by mistake as it was dvrtised FREE SHIPPING after paying VIA PAYPAL I noticed it had added £7 shipping making the purchase not as cheap as other merchants. I instantly tried to cancel. Chat was offline Email didnt respond phoned and it said closed even tho all of these were within there opening times. Got an email next day saying they couldnt cancel as it ahd been shipped, Also irt said if i orderd before a certain time it was next day delivery, Here iI am 4 days later still not receivedd the goods. CONMERCHANTS”

Helpful Report

Posted 7 months ago

“No communication no unswerving the phone all easy to sell the product has a fault and now i can't contact any one please be aware when you purchase something in power tools direct”

Helpful Report

Posted 7 months ago

“placed my order with express courier delivery after 6 days and no delivery I contacted company only to be informed they are waiting stock. If I had not made the enquiry I would have been waiting how long? At no time did not inform me of the situation about stock shortage, I wasted my time and now waiting my refund as I have now sourced them else.”

Helpful Report

Posted 8 months ago

Power Tools Direct is rated 4.5 based on 14,261 reviews