Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,406 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took my money then after 3 days refunded my money telling me the goods where not in stock..would be better to say on the Web page that there is a lack of stock.”

Helpful Report

Posted 1 year ago

“The item has I ordered had been discontinued, took them a few days to realise that and refund me!”

Helpful Report

Posted 1 year ago

“Terrible Service had to pay £100 for Delivery after 3 days did not arrive and was then delivered following week had to wait nearly a week for delivery”

Helpful Report

Posted 1 year ago

“I had to have a refund as the item advertised was not available”

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Posted 1 year ago

“Despite ordering scews 6 weeks ago, still not received them and have cancelled my order. Although no refund yet received. Been advised that the products will not be dispatched until the end of November, they still show as in stock and available for delivery.”

Helpful Report

Posted 1 year ago

“Beware this Company! The Item ordered was faulty, I informed Power tools direct within 30 of it being delivered and asked for a refund. This was denied, stating the 30 days started from date of order. This is in violation of consumer rights, but they are not interested. They then try to blame the manufacturer. Please don't risk it or like me you will end up trying to sell the item on Ebay to try to get some of your money back.”

Helpful Report

Posted 1 year ago

“Placed an order for nails. 10 days later, after 2 emails chasing my order..was told they were out of stock...why did it take 10 days to tell me you had no stock??? Would not use again.”

Helpful Report

Posted 1 year ago

“unable to call them email only, taken over3 weeks to attempt to deliver the item, by which time i have had to buy elsewhere due to limited time to do the job”

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Posted 1 year ago

“Failed to supply goods”

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Posted 1 year ago

“Poor service, a week to despatch and the delivery service lacks the ability to rearrange deliveries easily, a delivery which would’ve been accepted easily the week before they were despatched, now two weeks from order I still don’t have my product. Some emails don’t get responded to.”

Helpful Report

Posted 1 year ago

“Cancelled my order.didn't give a reason. The product is still offered for sale on the website over 2 weeks later. No doubt wasting other people's time . Review. Useless.”

Helpful Report

Posted 1 year ago

“Poor service”

Helpful Report

Posted 1 year ago

“Placed my order and waited 2 weeks. Heard nothing from you so contacted you. Was promised express delivery 2 days later. Waited 3 days and still never arrived. Asked for a refund as fed up with waiting. $ boxes of screws and you couldn't fulfill the order....jokers, avoid.”

Helpful Report

Posted 1 year ago

“Poor service. Late delivery. No explanation, No offer of a discount. Impossible to reach somebody by phone. They do provide a phone number but then an automatic message tells you that 'they found it's more efficient for us the clients to write to them'. Yeap, I bet they did. AND we ordered 17 generators this time. If that's how they treat a Charity who ordered over 50 generators God save you if you order an electric screewdriver.”

Helpful Report

Posted 1 year ago

“Delivery times are very poor, waited over a week for a delivery”

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Posted 1 year ago

“A company built on false promises, fake stock levels, and awful communication, and lies. YOU CANNOT HIDE BEHIND THE EXCUSE 'We are online only so therefore don't use a telephone' That's outdated, pathetic, and gives a dreadful customer experience. Why on earth don't you listen to all the awful reviews about your service and do something about it? I, as many, have used you once and will NEVER use you again. You are losing customers daily for a totally avoidable reason.”

Helpful Report

Posted 1 year ago

“Very poor customer service. I waited four weeks for this and had to chase up on several occasions. Waited ages for a reply, you can't even ring these people and speak to them. I will never use again, very disappointed.”

Helpful Report

Posted 1 year ago

“Bad communication not told my product was delivered to pick up point, I was told it wasn't in stock for weeks, instead it got delivered after I change my plans for the use of the chainsaw. Got direct information from Hyundia telling me my product had been returned and as for DPD they useless not even letting me know my product was at the pick up point . So between you I am very disappointed, I had to change so much of my plans because I was told I would not get the product in time and then to find out it had been at the pick before when I could of got it and taken it with me. NOT HAPPY. Nearly a month before I got it, had to be another product sent out direct from Hyundai, they have been Fantastic and the best anyone could wish for. Will not use your company again.”

Helpful Report

Posted 1 year ago

“Ridiculous place order wait 8 days with no communication then email to find out why,, not in stock awaiting delivery, IF IT ISN'T IN STOCK DONT OFFER IT, or at least contact and inform your customer, this isn't rocket science it is poor customer service”

Helpful Report

Posted 1 year ago

“Took the order and payment, then without notifying me, refunded to paypal. I only thought to check if something went wrong with the paymentcafter I waited past the estimated arrival date. Communication?”

Helpful Report

Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,406 reviews