Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,406 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Provided me two bill hooks. Arrived swiftly. They were however blunt. Completely blunt. We have had to spend an hour sharpening them. Why blunt a blade before sending?”

Helpful Report

Posted 1 year ago

“Still waiting for the delivery. Not the company’s fault but there are better ones available.”

Helpful Report

Posted 1 year ago

“Ordered item on 3rd Feb didn't arrive until 15th Feb. Had to cancel job and rebook, client not happy. Most of my orders from other companies come next day or up to three days. Obviously won't use this company again.”

Helpful Report

Posted 1 year ago

“On the website is express delivery after three days I was tried chasing it and find out what item even not dispatched”

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Posted 1 year ago

“Heater was broken in transit”

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Posted 1 year ago

“Avoid this company! Customer service is non existent!! They have taken my £500for an item that was only part delivered(even though it stated in stock delivery in 2 days!). Can’t speak to anyone on the phone to resolve anything so You can only contact someone via email who doesn’t appear to understand simple English or respond properly. After arranging a collection a month on to collect the incomplete product they can’t tell me if it’s been received.Caused major delays and still can’t get my money back nearly 2 months on! Don’t be a victim to this scandalous company!”

Helpful Report

Posted 1 year ago

“First time buying anything from Power Tools Direct. I ordered 6 containers of brick cleaner 9 days ago. Cash taken on card immediately. Today I receive an email telling me that they are out of stock and refunding my card. Looking online for another supplier and it appears that they are in stock! Not impressed that it has taken 9 days to even process my order; their stock systems are clearly not up to scratch and waste busy builders time. And in spite of the email telling me that have refunded my card it is not appearing on he card statement yet.”

Helpful Report

Posted 1 year ago

“They are cancelled my order”

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Posted 1 year ago

“You would not send to Northern Ireland.”

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Posted 1 year ago

“Long standing customer, placed order incorrect items sent, will not replace until incorrect item returned - 'company policy'. Rubbish.”

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Posted 1 year ago

“Ordered 2 saws, didn’t get a dispatch email for over a week, only when I emailed customer service did I receive one. Took 10 days to deliver”

Helpful Report

Posted 1 year ago

“Ordered a product which said on line if I ordered within a set time it would be delivered in two days. Waited a week, nothing arrived, tried ringing the number on the web site, only to be told it's email only. Sent emails took a very long time to respond. Had to chase a few times. Eventually got a reply and it arrived nearly two weeks later. By then it was too late, very poor communication, very frustrating that you can't speak to someone despite advertising on the web site you can, won't ever use power tools direct again. Disappointed.”

Helpful Report

Posted 1 year ago

“I star since unable to select zero! I placed an order last week. for 5 bottles of Plastikote Matt Black B2 paint because that's all you had in stock. Still not received. This is an urgent requirement. Emailed today asking when we can expect delivery, to be told you can't find the order. Fedex say that you still haven't given it to them. I tried to phone your company last week to ask about placing an order for 50 bottles. Your phone service asks me to email. Why the hell have a phone number on your website if customers are directed to email afyer paying for a call? Absurd. Order still not received. Please call me back on 07767 401950 Email replies have been unsatisfactory to say the least.”

Helpful Report

Posted 1 year ago

“I havent received my order yet ?”

Helpful Report

Posted 1 year ago

“I ordered some items on 5th January and there was a little note saying I would receive my items by Tuesday 9th January if I ordered within the next 2 hours. So, I ordered the items and waited. I contacted PowerTools Direct on 15th January as they hadn't arrived and my order on their website was still saying it was processing. I received an apology on 16th January but with no explanation of what the delay was. They arrived on 17th January. Don't think I will be ordering from them again as a delay that long could cause me to lose a job and I can not rely on their ability to deliver on time.”

Helpful Report

Posted 1 year ago

“They took money from me too without having the item in stock. Then made me wait a week after chasing them 4 times. Still didn't have the product and delayed my job. They have a phone number but don't answer it. So I would try ringing them first to see if you can get them to answer before placing an order or you could end up with the same disappointing service. I did get my money back but lost more by them messing me around. It's worth paying a few pounds more buying elsewhere.”

Helpful Report

Posted 1 year ago

“Dear all, Service not good as youy took money wiythout having prodcuts in stock,this is very bad, i have co cancel the order as no definit date to supply.”

Helpful Report

Posted 1 year ago

“Company takes orders for product they do not have or cannot supply then cancel order when you query delivery”

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Posted 1 year ago

“Wrong item was sent. I called the company to recieve and automated message saying that all communication must go via email - the call then cut off. This resulted in several emails having to be sent over several days. The company insisted on the items being returned before sending out what I actually ordered despite this being their mistake. I am unlikely to buy from this company again.”

Helpful Report

Posted 1 year ago

“Wrong product delivered and I've had to chase and chase to get it swapped to the product I actually ordered and still no news. I ordered the product for a job and still am waiting for what I paid for.”

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Posted 1 year ago

Power Tools Direct is rated 4.6 based on 13,406 reviews