Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,261 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,261 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on 24th April, money went straight out of my account. Then had to wait until 6th May for item to be delivered!!! Sent email asking where my order was, reply two days later saying it has been dispatched (it hadnt), no apology, nothing. Absolutely appalling service!”

Helpful Report

Posted 5 months ago

“I ordered a cement mixer on 1st May which indicated delivery by 5 May. When I had completed my transaction, the dates given were 5 or 6 May. It's now the 7th May and I've finally been given a tracking notice with FEDEX. I went to the site, and FEDEX haven't even received the item yet. When I chased via email, all I got was an acknowledgement of my email, and a note telling me not to send more emails. Won't be using this shower again!”

Helpful Report

Posted 5 months ago

“I have ordered a number of itmes that have not arrived and have had no response from the company. Absolutley shocking customer service.”

Helpful Report

Posted 5 months ago

“I ordered and after two weeks I found out by logging on to my account that they had cancelled and refunded my order. No explanation, no apology, just plain rude and unprofessional. DO NOT DEAL WITH THIS COMPANY. I did try to phone to track my order and only got a recording saying they were too busy and if I email please only do it once. I assume from that they are having issues?”

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Posted 5 months ago

“My item has not been deliverd on time and i paid for delivery.this has caused me upset for customer and ruind my shedule for the weekend. So dissapointed”

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Posted 5 months ago

“First and last time using £6 delivery for a small item on a standard 3-5 working day service. Took 9 working days”

Helpful Report

Posted 5 months ago

“The item wasn't dispatched until one week after promised delivery window on ordering. Slow response via email and didn't answer telephone. Now the courier has failed to even attempt delivery on three consecutive days (I've been in the whole time). Still not received item 10 days after the advertised delivery prior to putchase.”

Helpful Report

Posted 5 months ago

“I believe this message is automated, however I need urgent help with a missing item from my order. Tracking Number: 7081917244”

Helpful Report

Posted 5 months ago

“2 weeks to post. Got ignored asking for refund. Item wasnt in stock but said it was on site. Phones dont get answered. Will not be using again. Terrible.”

Helpful Report

Posted 5 months ago

“the delivery time frame it's a joke, and charging extra for fast delivery that's a scam !”

Helpful Report

Posted 5 months ago

“Ordered required equipment week ago… expected delivery in time to carry out a job…. Still waiting delivery…. Calls ignored….”

Helpful Report

Posted 5 months ago

“Waited 3 weeks for my order”

Helpful Report

Posted 5 months ago

“Placed an order which was supposed to be delivered Wednesday. We’re now well past that and no updates, no tracking nothing! The worst bit, phone calls don’t get picked up and emails remain unanswered. There’s some half hearted auto message on the phone once it rings out about delays due to staff shortages. That’s simply not good enough, if you genuinely have delays you should have people responding, not ignoring customer. Avoid these guys, it’s really not worth the agro trying to unsuccessfully get things sorted when it’s not working. Buy from elsewhere I will be, going forward..”

Helpful Report

Posted 5 months ago

“Order placed 18.00 Thursday and opted for express delivery. The order was not dispatched until Wednesday, so counting Friday as the day of order, Wednesday would be the 3rd working day, so not a hope in hell of achieving the promised 2-3 day delivery.”

Helpful Report

Posted 5 months ago

“Poor communication, do not answer phone, failed to dispatch order, took multiple emails to cancel and refund. Will never use again.”

Helpful Report

Posted 5 months ago

“I placed an order and paid extra for the quicker delivery option. 4 days later, no sign of it being dispatched, no response to an enquiry via the website and a useless recorded telephone message saying they were busy. I needed the order to complete. Job and so this has ad to be postponed and an alternative supplier found. Completely useless and I have cancelled my order.”

Helpful Report

Posted 5 months ago

“Keep away from this company.No response to emails when calling by phone you get an auto response to busy. Stock is running late for delivery.”

Helpful Report

Posted 5 months ago

“Very poor, this company does not answer the phone just suggests you email, days to reply to emails, then cancels the order due to no stock. Does not issue a refund just a credit so now have to chase. They are still inviting orders for the same product, saying its in stock and promising a 3 day delivery if ordered within 22 hours. After reading this you would be mad to order from this outfit”

Helpful Report

Posted 5 months ago

“If express delivery takes nine days I’d be avoiding normal delivery!”

Helpful Report

Posted 5 months ago

“I ordered a box of collated screws for express delivery which was £7.95 on the 24/03/2026. They did not arrive until 04/04/2026. I tried to contact customer services with no response. I had to find another website for the screws as the job needed to be completed that week.”

Helpful Report

Posted 6 months ago

Power Tools Direct is rated 4.5 based on 14,261 reviews