Money was taken as payment with delivery promised and advertised to arrive by the 8/9th June which is why I bought from this company so we could fit the deck at the weekend. I waited in deliberately on both days to receive the product. At 4pm on Friday I chased this and the lady (Gosia) promised she’d get back straight away to me with news about the product’s whereabouts. No apology or sense of urgency. She didn’t bother! On Monday morning I had to chase again and she seemed v relaxed about the issue and not particularly interested at all. Eventually, after me chasing things up and wasting time, it arrived. Product hasn’t been opened yet so can’t comment but customer service was extremely poor.