Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.52

4.5 Rating 13,978 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,978 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and PTD had what I wanted in stock, unlike a lot of local suppliers. Competitively priced too. So a big plus there. I prefer to have goods delivered to a local pick up point if possible rather than my house which unfortunately is not possible with Royal Mail. Their predicted delivery days are also very unreliable. So, an alternative courier option would be good.”

Helpful Report

Posted 2 years ago

“The box arrived without any outer wrapping and had been re-sealed in transit. Some of the small bits were missing and it was a pretty frustrating couple of hours trying to figure out what was missing as they don't give you a parts list! However after a couple of e-mails to Power Tools Direct they gave me a full refund so that was pretty good service. Things will go wrong, and when they do, it's how the thing is dealt with that's important.”

Helpful Report

Posted 2 years ago

“My order arrived sooner than I expected and the parcel contained the right products. Well done! However, some of the spray bottles were leaking as they were packed laid down instead of standing up. I know it is not easy to have the right packaging for everything. I can't rate 5 stars because of the leak (it could be due to the transportation as well) but I will definitely order again with Power Tools Direct. Thank you.”

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Posted 2 years ago

“Good delivery.service Thanks”

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Posted 2 years ago

“No problems, good service and prompt delivery.”

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Posted 2 years ago

“Delivered as ordered and on time”

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Posted 2 years ago

“item was great.”

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Posted 2 years ago

“Excellent response re-delivery time and fair pricing”

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Posted 2 years ago

“Quick dispatch but the item arrived before we could track it.”

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Posted 2 years ago

“as described”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“Service was fine though erection information was limited. We expected a line that you could wind up”

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Posted 2 years ago

“Unfortunately the item I ordered was out of stock but a refund was made quickly. Would use this company again”

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Posted 2 years ago

“Service from PTD was great, shame about FedEx contracting out to couriers who don't know what 'this way up' means. Not what you expect when you pay for delivery”

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Posted 2 years ago

“Service was Ok, if a little slow ... bur postage was free ... my fault that I ordered the wrong size motor brushes.”

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Posted 2 years ago

“First class service,good quality paint thanks.”

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Posted 2 years ago

“Good service!”

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Posted 2 years ago

“As described; well-packed; on time.”

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Posted 2 years ago

“Order process and delivery as it should be.”

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Posted 2 years ago

“Delivery could and should be better. Stevie Wonder the DHL driver delivered my parcel to the wrong address but I received it in the end. As for the hedge trimmer - i am very pleased with it. Hardly weighs anything and does the job.”

Helpful Report

Posted 2 years ago

Power Tools Direct is rated 4.5 based on 13,978 reviews