Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,331 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,331 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sanding paper sheets arrived fine Although the packaging was a bit ridiculous! The rectangular sheets were flat at the bottom of a very large box ! I had to laugh 99% empty. I’m sure you can try a bit harder cutting down on cardboard waste ?! Otherwise product fine.”

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Posted 2 years ago

“Good quick delivery”

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Posted 2 years ago

“It was good but not great in terms of delivery speed, but I would be unfairly comparing you to Amazon. I believe the order was on time but I honestly cannot remember.”

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Posted 2 years ago

“Very good prompt service some items were not available so disappointing.”

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Posted 2 years ago

“I am afraid the part is genuine but it arrive so in delayed even I was charged for express delivery I really want my delivery charges refunded Or some compensation to wards my purchase I had to arrange another Hoover for the work I was planning to do So I lost money in both ways Looking forward to hear from you”

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Posted 2 years ago

“Quality screws at a good price”

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Posted 2 years ago

“Great service and product. Only exception to excellence is no reply was received when contacting customer service.”

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Posted 2 years ago

“Received as described. ps, the delivery driver was 10/10 even called back late afternoon after I was out when he first called. pete”

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Posted 2 years ago

“ordered 2 keyed alike padlocks, arrived a day late, tracking number didn't work 'items not tracked until attempted delivery made'”

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Posted 2 years ago

“The tools and items are of a reasonable price and quality. Not too happy about the cost of postage, £1 difference between rapid delivery and standard which can take up to a week. Standard delivery should either be free or at the least half price to rapid delivery.”

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Posted 2 years ago

“Need to clarify that the express shipping option for £6.95 is Royal Mail 24 (not Tracked 24). I'd strongly recommend that you look at alt couriers - for £6.95 you can almost afford Parcelforce.”

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Posted 2 years ago

“I found the service very good from ordering to delivery.”

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Posted 2 years ago

“Does what is says on the tin !”

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Posted 2 years ago

“Great service and easy ordering procedure. I only ordered a small plastikote silver paint and the only negative is that the postage was nearly twice the price of the little can of touch up paint. I couldn't however find this paint anywhere else so was the next best option. Nothing wrong with service or product”

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Posted 2 years ago

“top service”

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Posted 2 years ago

“Good overall service and reasonable price”

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Posted 2 years ago

“Service 1st class. the product again 1st class, I would recommend these soldering tips to anyone who wants to do fine soldering.”

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Posted 2 years ago

“Great tool does excellent job”

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Posted 2 years ago

“All Good, Thanks.”

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Posted 2 years ago

“The service was excellent but the price of delivery for a garden rake and a hose pipe was quite steep.£16.95 because the handle was 1.6m long......”

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Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,331 reviews