Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,406 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PowerTools were OK but it was Fedex who badly let them down. We paid for next day delivery and it never came having been promised all day by their tracking service that it would be there. Same the next day so we cancelled. Power Tools told Fedex to deliver it back to them but - you've guessed - they delivered it to us. In the meantime we ordered from elsewhere and they were true to the word and delivered the next day. Fedex are truly hopeless.”

Helpful Report

Posted 2 years ago

“I made a mistake in inputting the delivery address online and found the customer service to be very ineffective in correcting that before it was dispatched, so there was a delay in delivery to the correct address by 3 days but it was sorted in the end without additional charges. The correct order did arrive. Although the packaging seemed good, there was some damage to the end tip of the sealants but this did not affect the use of the product this time.”

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Posted 2 years ago

“Ordered express on Tuesday didn’t ship til the Friday and received on the Tuesday after bank holiday. V slow do expeess”

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Posted 2 years ago

“Great price for hybrid silicon although others match it. Paid paid extra to get next day £9 and got it 4 days later. This is exactly the reason amazon are taking over all commerce. Some businesses don’t put nearly enough effort into shipping once order is in”

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Posted 2 years ago

“Postage is very slow Items/ boxes were damaged”

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Posted 2 years ago

“Delivery was to long even though I paid extra”

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Posted 2 years ago

“Excellent tool, took forever to be delivered. For that reason would not order from this company again.”

Helpful Report

Posted 2 years ago

“Powertools direct provided an average service which was let down badly by their very poor courier(DHL) provider, I paid the extra cost for a fast next-day service however it took DHL 5 or 6 days to delivery my item. I did contact Powertools to ask about my delivery and they did reply to me to say they would talk to the courier and get back to myself, alas Powertools direct not get back to me.”

Helpful Report

Posted 2 years ago

“Good product but it took far too long to arrive especially in view of the excessive £5.95 delivery charge”

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Posted 2 years ago

“Excellent well made as expected from Faithfull tools, just a pity that it took forever to be delivered.”

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Posted 2 years ago

“Goods showed available to buy, two days after purchase was informed goods out of stock”

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Posted 2 years ago

“Still waiting for delivery of some of my order it’s now 7 working days and no notification of when it’s coming.”

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Posted 2 years ago

“I ordered 25 tubes of clear silicon and 25 tubes of white. I received 50 tubes of white”

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Posted 2 years ago

“I can’t give a proper review because the item that I wanted was out of stock so that is why only 3stars . Thank you.”

Helpful Report

Posted 2 years ago

“Ordered OX thermal Grip Gloves size 9 large. Fit came up smaller than previous order with another company. Appear to not be of the same quality which is disappointing.”

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Posted 2 years ago

“Still waiting for my items I ordered from you.”

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Posted 2 years ago

“Prices and range generally good. Delivery takes longer than it should, 3 to 5 days”

Helpful Report

Posted 2 years ago

“This was my first purchase from Power Tools Direct and I have to say it has been a little disappointing. The item I purchased was delivered in good time and the driver, very helpfully, informed me that it was quite heavy carried it into my hallway. At the time of the delivery I was busy with something and thanked him and left the box where he had placed it. A little later on I moved the box into my living room to open it up and check it all out. This was when I noticed some damage to one of the corners of the box. The damage was sufficient enough to have crushed the polystyrene packaging inside and bend one of the component parts of the machine inside. The damage was not terminal and I was able to repair the damaged part, but it was not what you expect with a rather expensive brand new machine tool. I took photographs of the damage on the box before I opened it up along with photographs of the damaged polystyrene packing and bent component. I emailed these photographs to Power Tools Direct and informed them that, although I was disappointed, I had made good the damage. I have received no response at all to this email and this is the reason for my 3 star rating. At the least I would have expected the courteously of a reply and apology for the inconvenience I had experienced.”

Helpful Report

Posted 2 years ago

“reasonable prices and a good varied catalogue, standard delivery is very expensive and too slow in comparison to competitors.”

Helpful Report

Posted 2 years ago

“Ordered the item with next-day delivery but was only sent out a couple of weeks later after asking where it was, once everything sorted they did refund the cost of next-day delivery and I got the item in good time.”

Helpful Report

Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,406 reviews