Login
Start Free Trial Are you a business?? Click Here

Power Tools Direct Reviews

4.6 Rating 13,259 Reviews
94 %
of reviewers recommend Power Tools Direct
4.6
Based on 13,259 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Could Be Better
Read Power Tools Direct Reviews
Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Power Tools Direct 5 star review on 12th August 2024
Anna
Power Tools Direct 5 star review on 12th August 2024
Anna
Power Tools Direct 5 star review on 5th March 2024
Robin Bailey
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 22nd November 2023
Razvan
Power Tools Direct 5 star review on 27th October 2023
Gary
37
Anonymous
Anonymous  // 01/01/2019
Delivery was to long even though I paid extra
Helpful Report
Posted 2 years ago
Excellent tool, took forever to be delivered. For that reason would not order from this company again.
Helpful Report
Posted 2 years ago
Powertools direct provided an average service which was let down badly by their very poor courier(DHL) provider, I paid the extra cost for a fast next-day service however it took DHL 5 or 6 days to delivery my item. I did contact Powertools to ask about my delivery and they did reply to me to say they would talk to the courier and get back to myself, alas Powertools direct not get back to me.
Helpful Report
Posted 2 years ago
Good product but it took far too long to arrive especially in view of the excessive £5.95 delivery charge
Helpful Report
Posted 2 years ago
Excellent well made as expected from Faithfull tools, just a pity that it took forever to be delivered.
Helpful Report
Posted 2 years ago
Goods showed available to buy, two days after purchase was informed goods out of stock
Helpful Report
Posted 2 years ago
Still waiting for delivery of some of my order it’s now 7 working days and no notification of when it’s coming.
Helpful Report
Posted 2 years ago
I ordered 25 tubes of clear silicon and 25 tubes of white. I received 50 tubes of white
Helpful Report
Posted 2 years ago
I can’t give a proper review because the item that I wanted was out of stock so that is why only 3stars . Thank you.
Helpful Report
Posted 2 years ago
Ordered OX thermal Grip Gloves size 9 large. Fit came up smaller than previous order with another company. Appear to not be of the same quality which is disappointing.
Helpful Report
Posted 2 years ago
Still waiting for my items I ordered from you.
Helpful Report
Posted 2 years ago
Prices and range generally good. Delivery takes longer than it should, 3 to 5 days
Helpful Report
Posted 2 years ago
This was my first purchase from Power Tools Direct and I have to say it has been a little disappointing. The item I purchased was delivered in good time and the driver, very helpfully, informed me that it was quite heavy carried it into my hallway. At the time of the delivery I was busy with something and thanked him and left the box where he had placed it. A little later on I moved the box into my living room to open it up and check it all out. This was when I noticed some damage to one of the corners of the box. The damage was sufficient enough to have crushed the polystyrene packaging inside and bend one of the component parts of the machine inside. The damage was not terminal and I was able to repair the damaged part, but it was not what you expect with a rather expensive brand new machine tool. I took photographs of the damage on the box before I opened it up along with photographs of the damaged polystyrene packing and bent component. I emailed these photographs to Power Tools Direct and informed them that, although I was disappointed, I had made good the damage. I have received no response at all to this email and this is the reason for my 3 star rating. At the least I would have expected the courteously of a reply and apology for the inconvenience I had experienced.
Helpful Report
Posted 2 years ago
reasonable prices and a good varied catalogue, standard delivery is very expensive and too slow in comparison to competitors.
Helpful Report
Posted 2 years ago
Ordered the item with next-day delivery but was only sent out a couple of weeks later after asking where it was, once everything sorted they did refund the cost of next-day delivery and I got the item in good time.
Helpful Report
Posted 2 years ago
Can’t review items as after ordered placed we were notified that unfortunately due to a stocking error they didn’t have the items ordered in stock and didn’t have a confirmed restock date from the supplier and had to cancel the order. Would give 5 stars for customer service and prompt refund.
Helpful Report
Posted 2 years ago
Nothing wrong with delivery times or quality. It was the packaging which gave a bit of a clue as to the present for my partner.
Helpful Report
Posted 2 years ago
Easy to order, good communication but poor packaging. I ordered a bill hock which was coming through the little bit of foam and black plastic wrap when it arrived. Sharp objects need safer wrapping
Helpful Report
Posted 2 years ago
Paid for express delivery but took 6 days to arrive In fairness more a DPD issues but not great
Helpful Report
Posted 2 years ago
too soon to say I am afraid, I am still waiting for my delivery. Not your fault, I blame the Post Office.
Helpful Report
Posted 2 years ago
Power Tools Direct is rated 4.6 based on 13,259 reviews