Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,832 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website good and clear. Had the screwdriver I was wanting, and at a good price. But cost of delivery was high. Made the screwdriver expensive!”

Helpful Report

Posted 2 years ago

“Products are good but delivery and communication is not good. Order placed on 31 January. Delivery on 13 February”

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Posted 2 years ago

“Only received half my order with no explanation why or if the rest of the order is coming later”

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Posted 2 years ago

“We have used you a few times, mostly for Timco screws and your prices are ok but your deliveries take too long, why does it take a week to deliver?”

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Posted 2 years ago

“nothing wrong with the order just takes 4/5 days for delivery.NOT NEXT DAY”

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Posted 2 years ago

“Bought a box of stixall extreme power white adhesive not sure if the date on the tubes are a production date or a best before date if it’s the latter the date on them is 28/11/23”

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Posted 2 years ago

“It would be really helpful if you could speak to somebody as email response is not the quickest and you lose that customer relationship”

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Posted 2 years ago

“Item took long time to arrive, needed to chase a few times.”

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Posted 2 years ago

“Ordered ctc800c Received an email with credit no explanation. Had to contact company to find out what happened, they said it’s out of stock but it is still available online. Very odd. I bought from machine mart instead”

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Posted 2 years ago

“Delivery took a long time, ordered 18th December and arrived 10th January.”

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Posted 2 years ago

“Good stock, great prices but what is the point of premium delivery when your order isn't picked for 3 days. Felt let down.”

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Posted 2 years ago

“My parcel arrived unboxed, the packaging was ripped and hanging out of the end”

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Posted 2 years ago

“Product is fine but delivery took too long”

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Posted 2 years ago

“Arrived promptly. The box the chisels came in was not sturdy enough and was damaged but i didnt need it so no problem”

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Posted 2 years ago

“FedEx was poor took ages to deliver”

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Posted 2 years ago

“Delivery took far too long and a part was missing. No phone number either which is very annoying.”

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Posted 2 years ago

“The items were as described, good value. However I paid for express delivery and still waited for a week which was disappointing as I needed one of the items in a hurry”

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Posted 2 years ago

“Service let down by slow delivery. I paid extra for express delivery, and given a timeframe of 4-5 days for delivery. It actually took 9 days to arrive.”

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Posted 2 years ago

“Shipping is the slowest in the business. Often holding orders with out of stock items unbeknownst to customer. But they have great deals on bulk Reisser screws. Make sure to order a month in advance of when you need the product”

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Posted 2 years ago

“Found the products at good price, although when it came to checkout, it didn't work contacted the sales team who weren't very helpful. tried for 4 days then they eventually gave another option to pay. Fast delivery but, wasted 4 days”

Helpful Report

Posted 2 years ago

Power Tools Direct is rated 4.5 based on 13,832 reviews