Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,406 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It would be really helpful if you could speak to somebody as email response is not the quickest and you lose that customer relationship”

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Posted 1 year ago

“Item took long time to arrive, needed to chase a few times.”

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Posted 1 year ago

“Ordered ctc800c Received an email with credit no explanation. Had to contact company to find out what happened, they said it’s out of stock but it is still available online. Very odd. I bought from machine mart instead”

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Posted 1 year ago

“Delivery took a long time, ordered 18th December and arrived 10th January.”

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Posted 1 year ago

“Good stock, great prices but what is the point of premium delivery when your order isn't picked for 3 days. Felt let down.”

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Posted 1 year ago

“My parcel arrived unboxed, the packaging was ripped and hanging out of the end”

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Posted 1 year ago

“Product is fine but delivery took too long”

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Posted 1 year ago

“Arrived promptly. The box the chisels came in was not sturdy enough and was damaged but i didnt need it so no problem”

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Posted 1 year ago

“FedEx was poor took ages to deliver”

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Posted 1 year ago

“Delivery took far too long and a part was missing. No phone number either which is very annoying.”

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Posted 1 year ago

“The items were as described, good value. However I paid for express delivery and still waited for a week which was disappointing as I needed one of the items in a hurry”

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Posted 1 year ago

“Service let down by slow delivery. I paid extra for express delivery, and given a timeframe of 4-5 days for delivery. It actually took 9 days to arrive.”

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Posted 1 year ago

“Shipping is the slowest in the business. Often holding orders with out of stock items unbeknownst to customer. But they have great deals on bulk Reisser screws. Make sure to order a month in advance of when you need the product”

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Posted 1 year ago

“Found the products at good price, although when it came to checkout, it didn't work contacted the sales team who weren't very helpful. tried for 4 days then they eventually gave another option to pay. Fast delivery but, wasted 4 days”

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Posted 2 years ago

“product ordered was then not delivered.. notified out of stock but only after contacting myself 4 days after ordering”

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Posted 2 years ago

“Item as described.”

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Posted 2 years ago

“I received my goods in good working order although I did pay for fast delivery and it took 8 days to get delivered”

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Posted 2 years ago

“Good prices but problems with the express delivery. Only got one box of two initially. Fed Ex must have forgotten to get the other one out of the van. Contacted Power Tools Direct, email the only option, no phone contact available. They replied quickly they would look into it. I gave it 24 hours and sent a follow up with no reply. However Fed Ex finally got their act together and delivered the second package, battered from its adventure, later that day. I would have thought Power Tools Direct would have at least apologised for me paying for express delivery and not getting it.”

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Posted 2 years ago

“Nice product that I really wanted but let down by poor delivery service, and ended up not having the products for the event I needed them for.”

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Posted 2 years ago

“Easy to order & make payment, but disappointed with the Customer Service. Although part of my order was refunded, there was no communication or apology regarding the parts of my order that couldn't be fulfilled. Would I order again? Maybe if the price was right, but sadly wouldn't be my first choice.”

Helpful Report

Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,406 reviews