Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,618 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,618 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 4 items only 3 arrived after sending me e mail confirming everything was in order after 3/4 days new invoice was raised delivery was iminent showing 3 items for delivery apparently only 3 in stock”

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Posted 1 year ago

“Good price for a well known product, but certainly not express delivery 1 week from order to delivery isnt express service. Save your money not worth it.”

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Posted 1 year ago

“Item fine. Delivery slow and expensive”

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Posted 1 year ago

“Website good and clear. Had the screwdriver I was wanting, and at a good price. But cost of delivery was high. Made the screwdriver expensive!”

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Posted 1 year ago

“Products are good but delivery and communication is not good. Order placed on 31 January. Delivery on 13 February”

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Posted 1 year ago

“Only received half my order with no explanation why or if the rest of the order is coming later”

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Posted 1 year ago

“We have used you a few times, mostly for Timco screws and your prices are ok but your deliveries take too long, why does it take a week to deliver?”

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Posted 1 year ago

“nothing wrong with the order just takes 4/5 days for delivery.NOT NEXT DAY”

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Posted 1 year ago

“Bought a box of stixall extreme power white adhesive not sure if the date on the tubes are a production date or a best before date if it’s the latter the date on them is 28/11/23”

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Posted 1 year ago

“It would be really helpful if you could speak to somebody as email response is not the quickest and you lose that customer relationship”

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Posted 1 year ago

“Item took long time to arrive, needed to chase a few times.”

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Posted 1 year ago

“Ordered ctc800c Received an email with credit no explanation. Had to contact company to find out what happened, they said it’s out of stock but it is still available online. Very odd. I bought from machine mart instead”

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Posted 1 year ago

“Delivery took a long time, ordered 18th December and arrived 10th January.”

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Posted 1 year ago

“Good stock, great prices but what is the point of premium delivery when your order isn't picked for 3 days. Felt let down.”

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Posted 2 years ago

“My parcel arrived unboxed, the packaging was ripped and hanging out of the end”

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Posted 2 years ago

“Product is fine but delivery took too long”

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Posted 2 years ago

“Arrived promptly. The box the chisels came in was not sturdy enough and was damaged but i didnt need it so no problem”

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Posted 2 years ago

“FedEx was poor took ages to deliver”

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Posted 2 years ago

“Delivery took far too long and a part was missing. No phone number either which is very annoying.”

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Posted 2 years ago

“The items were as described, good value. However I paid for express delivery and still waited for a week which was disappointing as I needed one of the items in a hurry”

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Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,618 reviews