Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.59

4.6 Rating 12,783 Reviews

95 %

of reviewers recommend Power Tools Direct

4.6

Based on 12,783 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 5th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product but it took far too long to arrive especially in view of the excessive £5.95 delivery charge”

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Posted 1 year ago

“Excellent well made as expected from Faithfull tools, just a pity that it took forever to be delivered.”

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Posted 1 year ago

“Goods showed available to buy, two days after purchase was informed goods out of stock”

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Posted 1 year ago

“Still waiting for delivery of some of my order it’s now 7 working days and no notification of when it’s coming.”

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Posted 1 year ago

“I ordered 25 tubes of clear silicon and 25 tubes of white. I received 50 tubes of white”

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Posted 1 year ago

“I can’t give a proper review because the item that I wanted was out of stock so that is why only 3stars . Thank you.”

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Posted 1 year ago

“Ordered OX thermal Grip Gloves size 9 large. Fit came up smaller than previous order with another company. Appear to not be of the same quality which is disappointing.”

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Posted 1 year ago

“Still waiting for my items I ordered from you.”

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Posted 1 year ago

“Prices and range generally good. Delivery takes longer than it should, 3 to 5 days”

Helpful Report

Posted 1 year ago

“This was my first purchase from Power Tools Direct and I have to say it has been a little disappointing. The item I purchased was delivered in good time and the driver, very helpfully, informed me that it was quite heavy carried it into my hallway. At the time of the delivery I was busy with something and thanked him and left the box where he had placed it. A little later on I moved the box into my living room to open it up and check it all out. This was when I noticed some damage to one of the corners of the box. The damage was sufficient enough to have crushed the polystyrene packaging inside and bend one of the component parts of the machine inside. The damage was not terminal and I was able to repair the damaged part, but it was not what you expect with a rather expensive brand new machine tool. I took photographs of the damage on the box before I opened it up along with photographs of the damaged polystyrene packing and bent component. I emailed these photographs to Power Tools Direct and informed them that, although I was disappointed, I had made good the damage. I have received no response at all to this email and this is the reason for my 3 star rating. At the least I would have expected the courteously of a reply and apology for the inconvenience I had experienced.”

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Posted 1 year ago

“reasonable prices and a good varied catalogue, standard delivery is very expensive and too slow in comparison to competitors.”

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Posted 1 year ago

“Ordered the item with next-day delivery but was only sent out a couple of weeks later after asking where it was, once everything sorted they did refund the cost of next-day delivery and I got the item in good time.”

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Posted 1 year ago

“Can’t review items as after ordered placed we were notified that unfortunately due to a stocking error they didn’t have the items ordered in stock and didn’t have a confirmed restock date from the supplier and had to cancel the order. Would give 5 stars for customer service and prompt refund.”

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Posted 1 year ago

“Nothing wrong with delivery times or quality. It was the packaging which gave a bit of a clue as to the present for my partner.”

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Posted 1 year ago

“Easy to order, good communication but poor packaging. I ordered a bill hock which was coming through the little bit of foam and black plastic wrap when it arrived. Sharp objects need safer wrapping”

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Posted 1 year ago

“Paid for express delivery but took 6 days to arrive In fairness more a DPD issues but not great”

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Posted 1 year ago

“too soon to say I am afraid, I am still waiting for my delivery. Not your fault, I blame the Post Office.”

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Posted 1 year ago

“Would have been nice for an email to say waiting for the item to come in before they could dispatch”

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Posted 1 year ago

“Prices were competitive. However, after placing an order, I received emails the next day advising their stock levels were incorrect so half the order was refunded.”

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Posted 1 year ago

“Power tools direct are fine Courier rubbish haven’t received parcel yet”

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Posted 1 year ago

Power Tools Direct is rated 4.6 based on 12,783 reviews