Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 13,980 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,980 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slow delivery”

Helpful Report

Posted 1 year ago

“I can’t thank Benito Gabriel and his team enough for their outstanding help in recovering my money from a scam platform. They were thorough, responsive, and extremely efficient, ensuring that I got every dollar back. Their expertise and dedication made a stressful situation much easier to navigate. I highly recommend their services to anyone dealing with similar issues! 𝐄𝐦𝐚𝐢𝐥..𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 1 year ago

“I had to contact you to chase up the order as no email was sent confirming the order had been sent only then I received a confirmation email no apologies nothing.”

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Posted 1 year ago

“Good prices on screws but slow delivery. A week and a half for in stock items is well behind most online suppliers”

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Posted 1 year ago

“I have got an email to write a review but I haven't got my parcel yet. Ask me when I have my order at home and I can check it.”

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Posted 1 year ago

“Took nearly a week to deliver Fault was with Fed Ex but it sours experience. Had to ask for a proper invoice pdf”

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Posted 1 year ago

“It seem to be ok the soldering iron and tips THank you Paul”

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Posted 1 year ago

“The item was as described. Delivery was not not when promised. Had chase up my order.”

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Posted 1 year ago

“Bit slow to deliver short on updates”

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Posted 1 year ago

“Needed a pump by a certain date. Company was impossible to contact by phone to confirm stock, although it was showing on website as 'in stock'. Eventually took a chance and placed order. Later received a reply to one of our e-mails sent to addresses shown on the website and on Facebook. Pump arrived in time, as promised and at a good price but company really needs to improve their 'accessibility' and 'contactability'.”

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Posted 1 year ago

“Great product and website,but very slow delivery,I still have not received my purchase,power tools direct are saying it's in transit but DHL website says they have not received it yet”

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Posted 1 year ago

“Make sure you order in good time, mine arrived 5 days later than the date i was given when bought.”

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Posted 1 year ago

“Items good, delivery slow & didn’t arrive on the specified day.”

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Posted 1 year ago

“Price fair, delivery rather slow.”

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Posted 1 year ago

“Order placed on website and subsequently canceled two days later as part was out of stock. A full refund was received but have wasted 2 days waiting for this, surly stock levels could be updated to avoid this situation in the future.”

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Posted 1 year ago

“Second time I've ordered from Power Tools Direct. Good range of products at decent prices. But. Customer service isn't brilliant. No update on delivery, so after a week emailed but no reply. Next day got a delivery notification from the courier. Not sure if it was coincidence or not but not great that a whole week went by with nothing...”

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Posted 2 years ago

“the item arrived in parts. now have to find time to put it together - not good!”

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Posted 2 years ago

“I paid extra for next day delivery, and it arrived 5 days later”

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Posted 2 years ago

“Ordered on a Monday, and paid the extra for express delivery. Items dispatched on Thursday and received on Friday. Expected items a little quicker as I would normally from other sites. A little slow to dispatch. But items were competitively priced.”

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Posted 2 years ago

“Product was fine. Perhaps we have got too used to next day delivery but, for someting stated to be 'in stock' despatch was very slow. 'Delivery by Thursday' turned into delivery by the next Tuesday. Fedex did deliver 24 hours after collection though.”

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Posted 2 years ago

Power Tools Direct is rated 4.5 based on 13,980 reviews