Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.50

4.5 Rating 14,178 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order arrived in good time. However, I sent an enquiry email to sales@powertoolsdirect.com on 24th July and still haven't received a reply.”

Helpful Report

Posted 4 years ago

“Fast and efficient, the product was what I required and was as described. The P&P was the most I have ever paid for anything I’ve ordered on line from a company in this country, didn’t think you could pay so much for postage for something that didn’t require a signature and fit through my letter box.”

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Posted 4 years ago

“very slow delivery ,but arrived in the end”

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Posted 4 years ago

“Good products at great prices but service let down by dispatch time. Paid £8.95 for delivery but was not dispatched for 5 days then sent on a next day service. Working in the trade I need items sooner so will only use when I’m not desperate for items.”

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Posted 4 years ago

“after a long wait, not informed screws out of stock , when emailed, the responder, in my opinion, did not know how to deal with a backorder situation.”

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Posted 4 years ago

“I received my items 2 days late, it would of been longer if I hadn't contacted them to ask why I hadn't received them.”

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Posted 4 years ago

“Customer service needs attention, contact number on site is not answered. Email only, which was not answered particularly swiftly. Products took a week to arrive despite quoting a 2-3 day delivery window. Items badly wrapped for transport, black plastic wrap used which is not recyclable. Shame as pricing is competitive.”

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Posted 4 years ago

“It was all fine but ultimately it was let down by the delivery driver failing to allow enough time for us to answer the door. This meant that we had to wait a further day & then make a separate journey to another village several miles away. The inconvenience we suffered was therefore caused by the driver`s impatience.”

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Posted 4 years ago

“Neither brilliant nor terrible”

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Posted 4 years ago

“Product I ordered turned out to be out of stock. They were still advertising in stock even after they discovered this. Emails were one line responses, phone lines were not accepting calls. Got a refund but very disappointed with the whole interaction.”

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Posted 4 years ago

“The product was as ordered and fit for purpose. However, I ordered on the basis of delivery in 5-7 days .... after 7 days of hearing nothing I chased and received a confirmation late that evening (technically into Day 8 after the order) that it was shipped and I would receive the item the next day. Given the lack of communication until I chased up, I get the strong impression that my order had been lost or forgotten until I took action.”

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Posted 4 years ago

“Goods as ordered but unfortunately had to chase order and weren't despatched for nearly two weeks.”

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Posted 4 years ago

“50mm box spanner was ok, but paid extra for 2-3 delivery and got it after 4th day”

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Posted 4 years ago

“Very slow delivery but good price.”

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Posted 4 years ago

“Goods arrived but took far too long. My bank account debited on 18 February but goods arrived 1 march.”

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Posted 4 years ago

“Excellent product, delivery not as advertised, took 8 days from order.”

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Posted 4 years ago

“good quality tool .comunication and delivery poor”

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Posted 4 years ago

“good product poor delivery”

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Posted 4 years ago

“Unfortunately I am old school and I like to speak to someone on the phone when I have a problem not by email otherwise your service would be excellent Dave Taylor Beeston Concrete Garages Ltd”

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Posted 4 years ago

“Ordered my items and was never told that it was out of stock 4 weeks later”

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Posted 4 years ago

Power Tools Direct is rated 4.5 based on 14,178 reviews