Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,406 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Drill OK, but one battery failed within six months. Replaced under warranty but after 16 months the charger failed. Batteries were stiff to fit in the charger from the beginning. Disappointing!”

Helpful Report

Posted 3 years ago

“The payment form was a problem. It took a couple of days to get it to accept me entering my details. I was very close to giving up altogether and going to another supplier. I contacted Power Tools Direct several times but they seemed unable to help. Finally, I must just have clicked on the precise place on the line to enter my details and it worked. No explanation. Weird! The tools arrived very quickly once I had made my payment.”

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Posted 3 years ago

“I received a sealey tool trolley, which was damaged and broken, contacted them by email and they were quick to sort the problem out... I was told the trolley came straight from manufacturer... so not power tools direct at fault but there customer services was good.”

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Posted 3 years ago

“bolts missing from motor fixings , had to source some and take apart to reassemble , apart from that good low price compared to machine mart , works ok”

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Posted 3 years ago

“Prices fair. Delivery quite long compared to other companies.”

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Posted 3 years ago

“Inadequate packing”

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Posted 3 years ago

“Tool box came in beautiful condition but delivery was too long waited over a week for it and had to message to get any sort of delivery tracking, nice products but slow shipping”

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Posted 3 years ago

“Very happy with product but no communication. No receipt or confirmation I order was recieved. Despatch time was good. I checked spam and nothing. When purchasing from else where straight away confirmation email and vat receipt.”

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Posted 3 years ago

“Good product. TERRIBLE Dispatch and Delivery service”

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Posted 3 years ago

“You need to sort out your delivery schedules. The "express" service advertises 2 - 3 days, and costs extra money, but it took closer to a week.”

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Posted 3 years ago

“They took my order and money, all OK. The following day I received an email cancelling the order and then they refunded my card account. NO PROBLEM. Website said that the items were in stock. So the website was not up to date. Just a pity that they haven't a phone number for customers to call to check the stock availability on stock where stock is low.”

Helpful Report

Posted 3 years ago

“easy to order and fast delivery. Sent the wrong item and then couldnt get the replacement to me in time for what i needed. Apart from that the servide and refund was professionally handled and very fast. Great service apart form sending the right thing, but dont let that put you off - im sure it was a mistake.”

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Posted 3 years ago

“Your service was good. Your delivery service was asked to drop the package at the rear of our house ( because we were away for a few days) - it was on the front door mat. I was not happy with that”

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Posted 3 years ago

“Good enough service and speed of postage. However, products not as per the website images and were used. Screwdrivers had rusty tips and handles covered in rusty fingerprints and scuffs. Still awaiting to resolve the issue with sales team”

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Posted 3 years ago

“Received the item damaged, however I have been advised that I'm getting a replacement.”

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Posted 4 years ago

“Ordered rustins plasticoat unfortunately the bottle was punctured and a bit of the varnish was lost. Great product and good price.”

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Posted 4 years ago

“Great products, very reasonably priced, however….. customer services leaves much room for improvement. Order should have taken 3-5 days, I finally got it over a month later and had to write numerous emails to get any information why. I would have been fine with a courtesy email explaining that items were out of stock and a rough estimated delivery date”

Helpful Report

Posted 4 years ago

“Good machine a lot more powerful than the 6inch bench grinder that I have used for years Might need someone to quality check before dispatch though although only minor there where a few chips out of the white grinding wheel and one of the wing nuts had a faulty thread had to use a bolt in the end but otherwise all good”

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Posted 4 years ago

“bit slow with delivery but apart from that , goods excellent and price too”

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Posted 4 years ago

“Advertised but none in stock so refund given! that's it.”

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Posted 4 years ago

Power Tools Direct is rated 4.6 based on 13,406 reviews