Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,619 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,619 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow in dispatching an item that was in stock. Ordered on a Monday and not shown dispatched until the Thursday”

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Posted 4 years ago

“Original parcel lost, but replacement arrived quickly”

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Posted 4 years ago

“Product as described. Delivery cost was expensive especially as it took a few days yet marked ‘next day’ on the label.”

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Posted 4 years ago

“There is no value for the money I paid for this item. The quality wasn't in my expectation.”

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Posted 4 years ago

“Didn't get the head torch I ordered - I know this because I ordered 1 that I already have that I charge with USB but the one sent was batteries- I ppen the package before I compared oops”

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Posted 4 years ago

“Had what I needed but it took them 5 days to despatch my order.”

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Posted 4 years ago

“When I received my package the box was damaged and must have been damaged before it was sent as it had PowerPoint take used to make the repair. When I unpacked the kettle the plug was broken so I had to replace it.”

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Posted 4 years ago

“Delivery took ages, items could have been better packaged- arrived chipped and scuffed but wasn't too big an issue.”

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Posted 4 years ago

“Delivery could be quicker”

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Posted 4 years ago

“Drill OK, but one battery failed within six months. Replaced under warranty but after 16 months the charger failed. Batteries were stiff to fit in the charger from the beginning. Disappointing!”

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Posted 4 years ago

“The payment form was a problem. It took a couple of days to get it to accept me entering my details. I was very close to giving up altogether and going to another supplier. I contacted Power Tools Direct several times but they seemed unable to help. Finally, I must just have clicked on the precise place on the line to enter my details and it worked. No explanation. Weird! The tools arrived very quickly once I had made my payment.”

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Posted 4 years ago

“I received a sealey tool trolley, which was damaged and broken, contacted them by email and they were quick to sort the problem out... I was told the trolley came straight from manufacturer... so not power tools direct at fault but there customer services was good.”

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Posted 4 years ago

“bolts missing from motor fixings , had to source some and take apart to reassemble , apart from that good low price compared to machine mart , works ok”

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Posted 4 years ago

“Prices fair. Delivery quite long compared to other companies.”

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Posted 4 years ago

“Inadequate packing”

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Posted 4 years ago

“Tool box came in beautiful condition but delivery was too long waited over a week for it and had to message to get any sort of delivery tracking, nice products but slow shipping”

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Posted 4 years ago

“Very happy with product but no communication. No receipt or confirmation I order was recieved. Despatch time was good. I checked spam and nothing. When purchasing from else where straight away confirmation email and vat receipt.”

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Posted 4 years ago

“Good product. TERRIBLE Dispatch and Delivery service”

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Posted 4 years ago

“You need to sort out your delivery schedules. The "express" service advertises 2 - 3 days, and costs extra money, but it took closer to a week.”

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Posted 4 years ago

“They took my order and money, all OK. The following day I received an email cancelling the order and then they refunded my card account. NO PROBLEM. Website said that the items were in stock. So the website was not up to date. Just a pity that they haven't a phone number for customers to call to check the stock availability on stock where stock is low.”

Helpful Report

Posted 4 years ago

Power Tools Direct is rated 4.6 based on 13,619 reviews