Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,268 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,268 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Positive: Really fast delivery. Good price. Negative: The tool came wrapped in black plastic tape which didn't do anything to protect impact to the doot of the tool handle insice, so it came with a few knocks to the handle. That was a little disappointing as it was a gift. They could at least have put a little bubble-wrap around the wood.”

Helpful Report

Posted 4 years ago

“Was left confused after my fast track 3 day delivery took 5 days to arrive with no correspondence from yourselfs.”

Helpful Report

Posted 4 years ago

“Pleased with the rwo products that arrived, prices were the lowest i found for identical items, amazon prices were no where near as good. However, the third product was out of stock yet wasn't shown as that on the site, payment was taken for all three items, with a refund made a week later, also the duration from placing the order to actually receiving it was a little too long...so for the negatives, Only 3 stars.”

Helpful Report

Posted 4 years ago

“Not Power Tools DirecTV's fault but the paint I ordered had burst on arrival. Can was quite beat up despite the packaging so assuming the courior had dropped it!”

Helpful Report

Posted 4 years ago

“Good staff.”

Helpful Report

Posted 4 years ago

“I am still awaiting a response to my pre-delivery email about my order. Otherwise it may have been 5”

Helpful Report

Posted 4 years ago

“I have recently purchased a 110 volt table saw , At the time of ordering it , there was supposedly 3 in stock , after a couple of days I hadn't heard anything so I tried to call on phone for more information all to no avail .. I understand that companies are using skeleton staff , but I find it hard to believe that there couldn't have been at home taking calls . So anyway I sent an email to be informed that the product couldn't be shipped because there was none in stock . Which was disappointing because I had needed it the following week ... My frustration is being told that the product was in stock when it wasn't ..”

Helpful Report

Posted 4 years ago

“Ordered a couple of items which arrived as promised but the packaging on one of items was very poor. A tree lopper which is obviously going to be difficult to package so an additional fee was charged for post and packaging. However the packaging was just some shrink wrap around either end, nothing protecting the middle. No bubble wrap had been used to protect it which meant the handle and been damaged in transit and a small dent in the pole as it rattled around the couriers van. Both only cosmetic which won't affect its operation but just a bit poor, especially when you are charged extra for the long item.”

Helpful Report

Posted 4 years ago

“No update on delays in delivery Received refund for an item out of stock from PayPal but no information from power tools to tell me which item Item arrived damaged”

Helpful Report

Posted 4 years ago

“Unfortunately one tub of paint damaged & not delivered, having waited to get disappointed that you were unable to replace especially as delivery cost quite high. Otherwise v good service”

Helpful Report

Posted 4 years ago

“My items were lost in transit due to poor packing, But when I called to tell them, their employee Gosia was very helpful and sorted the matter very quickly.”

Helpful Report

Posted 4 years ago

“To anyone else buying a steama be prepared for a large box with lots of loose items rattling around in it. Packaging leaves a lot to be desired. Other steama's come compact and store-able.”

Helpful Report

Posted 4 years ago

“Advertised goods as available when they weren’t. After 6 weeks, sent a refund without one being requested. Customer Service was prompt to reply with the one message sent.”

Helpful Report

Posted 4 years ago

“I ordered 3 x 5 litre cans of Jeyes fluid 2 of the cans arrived very badly damaged with big creases along the seams”

Helpful Report

Posted 5 years ago

“order placed via Pay Pal on 28th Feb.,Delivery promised on 4th March.I emailed on 7th March to say that the item had not been deliverd and no tracking number issued.I received an email apologising on 9th March,and the item was delivered on the same day (with new delivery date of 9th march!)”

Helpful Report

Posted 5 years ago

“Delivery time needs to be met”

Helpful Report

Posted 5 years ago

“Very slow delivery had to call and chase my order”

Helpful Report

Posted 5 years ago

“Price of spray £4 but postage pushed price up to £10 .50 .Only bought it because all others where out of stock or longer delivery time.”

Helpful Report

Posted 5 years ago

“The tool was too small and spent half an hour to file out the inside of the flats on the inside, then it only went on halve way over the plastic nut”

Helpful Report

Posted 5 years ago

“I didn’t receive any confirmation of my order placed. I had to email to ask where it was. No reply received. It did arrive but not the colour ordered”

Helpful Report

Posted 5 years ago

Power Tools Direct is rated 4.6 based on 13,268 reviews