Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,619 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,619 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have recently purchased a 110 volt table saw , At the time of ordering it , there was supposedly 3 in stock , after a couple of days I hadn't heard anything so I tried to call on phone for more information all to no avail .. I understand that companies are using skeleton staff , but I find it hard to believe that there couldn't have been at home taking calls . So anyway I sent an email to be informed that the product couldn't be shipped because there was none in stock . Which was disappointing because I had needed it the following week ... My frustration is being told that the product was in stock when it wasn't ..”

Helpful Report

Posted 5 years ago

“Ordered a couple of items which arrived as promised but the packaging on one of items was very poor. A tree lopper which is obviously going to be difficult to package so an additional fee was charged for post and packaging. However the packaging was just some shrink wrap around either end, nothing protecting the middle. No bubble wrap had been used to protect it which meant the handle and been damaged in transit and a small dent in the pole as it rattled around the couriers van. Both only cosmetic which won't affect its operation but just a bit poor, especially when you are charged extra for the long item.”

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Posted 5 years ago

“No update on delays in delivery Received refund for an item out of stock from PayPal but no information from power tools to tell me which item Item arrived damaged”

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Posted 5 years ago

“Unfortunately one tub of paint damaged & not delivered, having waited to get disappointed that you were unable to replace especially as delivery cost quite high. Otherwise v good service”

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Posted 5 years ago

“My items were lost in transit due to poor packing, But when I called to tell them, their employee Gosia was very helpful and sorted the matter very quickly.”

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Posted 5 years ago

“To anyone else buying a steama be prepared for a large box with lots of loose items rattling around in it. Packaging leaves a lot to be desired. Other steama's come compact and store-able.”

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Posted 5 years ago

“Advertised goods as available when they weren’t. After 6 weeks, sent a refund without one being requested. Customer Service was prompt to reply with the one message sent.”

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Posted 5 years ago

“I ordered 3 x 5 litre cans of Jeyes fluid 2 of the cans arrived very badly damaged with big creases along the seams”

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Posted 5 years ago

“order placed via Pay Pal on 28th Feb.,Delivery promised on 4th March.I emailed on 7th March to say that the item had not been deliverd and no tracking number issued.I received an email apologising on 9th March,and the item was delivered on the same day (with new delivery date of 9th march!)”

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Posted 5 years ago

“Delivery time needs to be met”

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Posted 5 years ago

“Very slow delivery had to call and chase my order”

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Posted 5 years ago

“Price of spray £4 but postage pushed price up to £10 .50 .Only bought it because all others where out of stock or longer delivery time.”

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Posted 6 years ago

“The tool was too small and spent half an hour to file out the inside of the flats on the inside, then it only went on halve way over the plastic nut”

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Posted 6 years ago

“I didn’t receive any confirmation of my order placed. I had to email to ask where it was. No reply received. It did arrive but not the colour ordered”

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Posted 6 years ago

“Order process was excellent but you advertised delivery within 2 days if ordered by a certain time. Order placed, delivery 8 days ...total unacceptable as I could of purchased locally and got better service. Also for the cost of delivery you charged I would of expected next day delivery”

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Posted 6 years ago

“Prices are good only to be stumped with high postage charge, had a problem with a delivery could not get anyone on the phone, pushed to email and wait for an answer”

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Posted 6 years ago

“Company very good but may want to change courier.”

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Posted 6 years ago

“Their policy on weight, where you are charged postage for going over 20kg meant I actually had to break up my order into smaller packages( which must have cost them more in postage), which took too long to do, frustrating me so I ended up cancelling half of my order. That meant that their policy reduced their sale. It doesn't seem to make sense to me. Would I buy again? Some good prices but I found it all a lot of hastle so am not sure if its worth it to me.”

Helpful Report

Posted 6 years ago

“Order arrived. Paint tins were massively dented but not leaking so alright.”

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Posted 6 years ago

“The tool I ordered was fine. However I paid for quick delivery and it took 3 days to arrive so not impressed with that!”

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Posted 6 years ago

Power Tools Direct is rated 4.6 based on 13,619 reviews