Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,268 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,268 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order process was excellent but you advertised delivery within 2 days if ordered by a certain time. Order placed, delivery 8 days ...total unacceptable as I could of purchased locally and got better service. Also for the cost of delivery you charged I would of expected next day delivery”

Helpful Report

Posted 5 years ago

“Prices are good only to be stumped with high postage charge, had a problem with a delivery could not get anyone on the phone, pushed to email and wait for an answer”

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Posted 5 years ago

“Company very good but may want to change courier.”

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Posted 5 years ago

“Their policy on weight, where you are charged postage for going over 20kg meant I actually had to break up my order into smaller packages( which must have cost them more in postage), which took too long to do, frustrating me so I ended up cancelling half of my order. That meant that their policy reduced their sale. It doesn't seem to make sense to me. Would I buy again? Some good prices but I found it all a lot of hastle so am not sure if its worth it to me.”

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Posted 5 years ago

“Order arrived. Paint tins were massively dented but not leaking so alright.”

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Posted 5 years ago

“The tool I ordered was fine. However I paid for quick delivery and it took 3 days to arrive so not impressed with that!”

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Posted 5 years ago

“Unfortunately Power Tools Direct sent the wrong size product. However there was no problem returning the goods and the money was refunded promptly. I would sooner have had the right size sent than a refund but was not given that choice. Despite this hitch I would use Power Tools Direct again.”

Helpful Report

Posted 5 years ago

“Paid for express shipping, got my parcel 4 days later, but did give me a refund for the shipping”

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Posted 5 years ago

“It was the wrong key I ordered”

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Posted 5 years ago

“Items took a week to arrive which considering their size and weight is disappointing.”

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Posted 5 years ago

“Arrived on time but no email to confirm purchase or delivery date etc ...?”

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Posted 5 years ago

“Product brand was right but the product that arrived was different from in the image. A little disappointed that I was sent a different version.”

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Posted 5 years ago

“I placed my order of over £75 which qualified for free delivery, but as I needed them sooner than the stated 5-7 days, I paid extra for 1-2 day delivery, on arrival my order was 1 item missing which was the item I needed the soonest. I contacted Power Tools Direct who asked for photos of the parcel and items which I provided, they then said the item was out of stock and not back in stock for a month - I said this was unacceptable - they then refunded the cost of the item and the additional postage cost”

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Posted 5 years ago

“Service was good but the large box spanner I bought poor. The big end was to small and small end to large for the nut sizes specified on them.”

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Posted 5 years ago

“Bought a scythe for cutting grass excellent service , product useless the blade snapped as soon as it hit the grass not happy”

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Posted 5 years ago

“Received the products in a timely fashion. Sadly not fully protected so lots of digs out of the wooden handles.”

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Posted 6 years ago

“The product itself is fine. My only issue with this order is how I paid extra for next day (Saturday) delivery and the package was only delivered on Tuesday. I have similar experiences with the courier used by PTD and would hesitate to order more if that is the preferred method of shipment as they are usually late.”

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Posted 6 years ago

“iteme are good prices are very good . but deliver is very poor even if you pay next day delivery . you're still have to wait 5 days and longer to get items.”

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Posted 6 years ago

“The item took much longer to deliver than expected. Delivery processes and timings should be clearer. Also, the tracking function did not work.”

Helpful Report

Posted 6 years ago

Hi, I have looked into your issue and it does appear that your order was sent on the wrong service which I do apologise for. I have requested that you are refunded for the express delivery cost and am sorry for any inconvenience this caused you

Posted 6 years ago

“Item ordered on the 11th November but not despatched until the 14th arrived 15th. Delivery great ruined by poor order processing time. Ended up baling cellar sump by hand.”

Helpful Report

Posted 6 years ago

Power Tools Direct is rated 4.6 based on 13,268 reviews