Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,268 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,268 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have already replied with feedback. ( negative ) And now you havd asked me for feedback again.”

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Posted 3 years ago

“Website shop not so easy to use. Once found products you want the checkout procedure is easy. The order and shipment is confirmed. The product is well packaged.”

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Posted 4 years ago

“Service was great. Delivery price very high”

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Posted 4 years ago

“Took a while to arrive even with express delivery, and came in a bag. Not a great idea for compressed gas cannisters. They were dented badly.”

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Posted 4 years ago

“Still awaiting delivery of my purchase. Probably not your fault must have been stuck in the canal.”

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Posted 4 years ago

“The delivery service was excellent. The turf cutting tool was not. The structurally well made it has no sharp cutting edge. Maybe my turf is very though, but it was very hard work. Beibg carbon steel makes it very hard to grind.”

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Posted 4 years ago

“Great quality but such a pain as they are all not sharp enough it a bit poor considering the price”

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Posted 4 years ago

“Covid has its impact on business but communication wasn’t particularly good no phone contact email only at the mercy of getting a reply and most of all no notification from your self or courier on delivery day just took a delivery from fastfix by dpd notified yesterday of today and dpd notified me first thing of my one delivery slot which they never let me down so you see what your up against”

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Posted 4 years ago

“As advertised, good price and delivery cost is reasonable”

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Posted 4 years ago

“Took order & payment, then acknowledged order but item not in stock. Refund took ages although probably banks fault”

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Posted 4 years ago

“Not used the product yet but it looks sturdy, value for money . The delivery of it was some thing else. The parcel was left on a door step at the end of my road, the owner of the house was not made aware of the parcel , no knock on the door.etc. When the owner of the house found the parcel he completed the delivery by bringing the parcel to me.”

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Posted 4 years ago

“Mis leading description on delivery costs. Site shows free delivery on orders over £75 but its only when you get to payment that delivery is added on heavier items. Not whats shown on the item page as per the picture attached”

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Posted 4 years ago

“Purchased a jigsaw and used express service 2-3 day delivery tool was not shipped until 7 days after purchase, express service was not refunded had to purchase a cheap jigsaw to finish the job”

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Posted 4 years ago

“Receipt was a week later than advertised ( lost by courier?) and no help from PTD”

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Posted 4 years ago

“A bit slow on delivery. I realise its a busy time of year but there wasn't much communication as to when my delivery would turn up.”

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Posted 4 years ago

“Ordered 2 items ,Stanley fatmax 900 level and a Faithfull 12" roofing square. Alas the square is not labelled Faithfull and looks like a Disappointing Chinese Knock off! I have colleagues who have the real thing and they are of superior quality.”

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Posted 4 years ago

“Delivery was two days later than originally advised but it did not matter.”

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Posted 4 years ago

“would have been better if I could have picked it up as I live within site of there shop and I was charged £10 to have it delivered”

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Posted 4 years ago

“Brought duck oil which had hand sprayer in advertised picture, alas no hand sprayer delivered, they say it does not come with the duck oil, so why is the hand sprayer in the advertised picture!!!!”

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Posted 4 years ago

“I ordered 6 products. One (a jigsaw) wasn't in stock and I was quickly advised / refunded. Another (decking screws) wasn't in stock, delayed the delivery and was eventually refunded. What I received was good but delayed.”

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Posted 4 years ago

Power Tools Direct is rated 4.6 based on 13,268 reviews