Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,406 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received the products in a timely fashion. Sadly not fully protected so lots of digs out of the wooden handles.”

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Posted 6 years ago

“The product itself is fine. My only issue with this order is how I paid extra for next day (Saturday) delivery and the package was only delivered on Tuesday. I have similar experiences with the courier used by PTD and would hesitate to order more if that is the preferred method of shipment as they are usually late.”

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Posted 6 years ago

“iteme are good prices are very good . but deliver is very poor even if you pay next day delivery . you're still have to wait 5 days and longer to get items.”

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Posted 6 years ago

“The item took much longer to deliver than expected. Delivery processes and timings should be clearer. Also, the tracking function did not work.”

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Posted 6 years ago

Hi, I have looked into your issue and it does appear that your order was sent on the wrong service which I do apologise for. I have requested that you are refunded for the express delivery cost and am sorry for any inconvenience this caused you

Posted 6 years ago

“Item ordered on the 11th November but not despatched until the 14th arrived 15th. Delivery great ruined by poor order processing time. Ended up baling cellar sump by hand.”

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Posted 6 years ago

“Disappointed that my parcel arrived a day late with no explanation!! Wasted day in the house and had to chase parcel delivery up”

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Posted 6 years ago

“Easy to order but took longer to come than I expected.”

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Posted 7 years ago

“Product great. Delivery was not good. I cancelled a cheaper order from another company because Power Tools offered much much quicker delivery. Then PowerTools confirmed the order and delivery was even slower than the other company. No explanation, no apology ro delay. Not Happy.”

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Posted 7 years ago

“Did not make me happy. I was promised delivery on the Tuesday when I opted (paid for) express delivery. I had a partial delivery late Wednesday. With the rest are ing later. I should have asked for a refund òf the express delivery fee but the effort did not seem with it. It would make me happy if you were to donate it to charity.”

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Posted 7 years ago

“Competitive prices, however, this was let down by missing information on the dispatch note to allow me to track the delivery. One out of the eight tins was slightly damaged but not to an extent where I thought a return was required.”

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Posted 7 years ago

“Well made Turf Iron but a pity about the 5 day delivery time when next day was promised.”

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Posted 7 years ago

“Good products,,shame about postage charges,,,very high,,and too long for delivery.”

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Posted 7 years ago

“Products arrived upside down in box opposite to stickers with packing instructions. One can of paint had been dented and the kids clips popped off causing the paint to open in the box.”

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Posted 7 years ago

“Delivered on time no issue with quality of service. The product I ordered however is causing some issue because there seems to be an attachment missing and I'm struggling to find what I need to be able to use it 😣”

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Posted 7 years ago

“The wedges were for hammers, whereas I had wanted wedges for a mattock and a pick axe. There was no scale on the picture in the advert. I will keep in the garage till I next need a hammer wedge.”

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Posted 7 years ago

“Slow speed of despatch & poor phone response to delivery delay Post office problem now resolved and today now have goods”

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Posted 7 years ago

“If you buy two items they will charge you delivery for each item and send them in one box Great scam it would be nice for them to refund one delivery cost”

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Posted 7 years ago

“I got the product, eventually, however, I would suggest using Amazon if possible, as the products on ‘1-2 day delivery’ arrived after 3.5 days. Not worth it.”

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Posted 7 years ago

“Item as described, slow delivery probably due to Xmas rush.”

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Posted 7 years ago

“Goods OK - warehouse despatch from warehouse was delayed by 2 days - paid extra for express delivery but got it 2 days late. Not very business like.”

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Posted 7 years ago

Power Tools Direct is rated 4.6 based on 13,406 reviews