Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,839 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,839 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately one tub of paint damaged & not delivered, having waited to get disappointed that you were unable to replace especially as delivery cost quite high. Otherwise v good service”

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Posted 5 years ago

“My items were lost in transit due to poor packing, But when I called to tell them, their employee Gosia was very helpful and sorted the matter very quickly.”

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Posted 5 years ago

“To anyone else buying a steama be prepared for a large box with lots of loose items rattling around in it. Packaging leaves a lot to be desired. Other steama's come compact and store-able.”

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Posted 5 years ago

“Advertised goods as available when they weren’t. After 6 weeks, sent a refund without one being requested. Customer Service was prompt to reply with the one message sent.”

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Posted 5 years ago

“I ordered 3 x 5 litre cans of Jeyes fluid 2 of the cans arrived very badly damaged with big creases along the seams”

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Posted 6 years ago

“order placed via Pay Pal on 28th Feb.,Delivery promised on 4th March.I emailed on 7th March to say that the item had not been deliverd and no tracking number issued.I received an email apologising on 9th March,and the item was delivered on the same day (with new delivery date of 9th march!)”

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Posted 6 years ago

“Delivery time needs to be met”

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Posted 6 years ago

“Very slow delivery had to call and chase my order”

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Posted 6 years ago

“Price of spray £4 but postage pushed price up to £10 .50 .Only bought it because all others where out of stock or longer delivery time.”

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Posted 6 years ago

“The tool was too small and spent half an hour to file out the inside of the flats on the inside, then it only went on halve way over the plastic nut”

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Posted 6 years ago

“I didn’t receive any confirmation of my order placed. I had to email to ask where it was. No reply received. It did arrive but not the colour ordered”

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Posted 6 years ago

“Order process was excellent but you advertised delivery within 2 days if ordered by a certain time. Order placed, delivery 8 days ...total unacceptable as I could of purchased locally and got better service. Also for the cost of delivery you charged I would of expected next day delivery”

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Posted 6 years ago

“Prices are good only to be stumped with high postage charge, had a problem with a delivery could not get anyone on the phone, pushed to email and wait for an answer”

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Posted 6 years ago

“Company very good but may want to change courier.”

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Posted 6 years ago

“Their policy on weight, where you are charged postage for going over 20kg meant I actually had to break up my order into smaller packages( which must have cost them more in postage), which took too long to do, frustrating me so I ended up cancelling half of my order. That meant that their policy reduced their sale. It doesn't seem to make sense to me. Would I buy again? Some good prices but I found it all a lot of hastle so am not sure if its worth it to me.”

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Posted 6 years ago

“Order arrived. Paint tins were massively dented but not leaking so alright.”

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Posted 6 years ago

“The tool I ordered was fine. However I paid for quick delivery and it took 3 days to arrive so not impressed with that!”

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Posted 6 years ago

“Unfortunately Power Tools Direct sent the wrong size product. However there was no problem returning the goods and the money was refunded promptly. I would sooner have had the right size sent than a refund but was not given that choice. Despite this hitch I would use Power Tools Direct again.”

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Posted 6 years ago

“Paid for express shipping, got my parcel 4 days later, but did give me a refund for the shipping”

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Posted 6 years ago

“It was the wrong key I ordered”

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Posted 6 years ago

Power Tools Direct is rated 4.5 based on 13,839 reviews