Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,334 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,334 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the part I ordered.”

Helpful Report

Posted 8 years ago

“Item received, well packaged. Only disappointment was paying for express 1-2 days delivery but received item 6 days later.”

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Posted 8 years ago

“I have used Power Tools Direct on a number of occasions and I have always had good value for money and service. My recent order arrived far later than stated on their website and when challenged I was refused a refund on the Express Delivery service I had paid for. Maybe just a one off but it has made me think twice about using them again!!”

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Posted 8 years ago

“Pleased with product but having paid full postage the parcel wasn't delivered until yesterday 10.4.17 after a phone call enquiring where it was undertracking number. Parcel very well packed.”

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Posted 8 years ago

“Bit on the expensive side + the delivery fee on top of that but overall decent product. The mop is a little troublesome at times. Clean floor in the end though.”

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Posted 8 years ago

“The product, ok the delivery not ok”

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Posted 8 years ago

“Product ordered arrived promptly and was exactly as described and did the job”

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Posted 8 years ago

“I did not really want to give a rating, but to chase my order, as it has not arrived. I appreciate it is Christmas, so I am sure it is on its way. Perhaps you could let me know if it is on its way. Many thanks. Rutheyspear@gmail.com”

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Posted 8 years ago

“I must compliment their customer servis as when making a complaint with an incorrectly listed item, they were very informative in awnsering my grievances.”

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Posted 8 years ago

“Product was good, delivery was very bad even though I paid extra for fast delivery. Unfortunately would not use you again due to this. So not happy!!!!”

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Posted 8 years ago

“Ordered 7.00 a.m. Thursday, next working day delivery to store. One would think Friday? Was phoned Tuesday. Went in to collect the next day. Items still all in boxes that hadn't been undone yet. Your order is not packaged together, separate from other people's. So was phoned Thursday to say that 2 items that belonged to my order had been found and could I collect them. On the other hand the staff are pleasant and the items very cheap. If my orders had been packaged at the warehouse in the first place, with my name on them that would have been better for both the shop staff and myself.”

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Posted 8 years ago

“Looks a well made product very robust. Only thing is it leaks when connected to the hose.”

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Posted 8 years ago

“Good Value, and they did their best to achieve speedy delivery. Good customer communication when needed. This was let down by a very poor delivery service.”

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Posted 8 years ago

“Very good price but item did not arrive till two days later than expected.”

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Posted 8 years ago

“Paid extra for quick delivery, had to ring up to chase order. My enquiry dealt with efficiently, order received following day.”

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Posted 8 years ago

“The sale could not be completed because the package does not satisfy either the weight and the measures necessary for shipping through the Global Shipping Program”

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Posted 8 years ago

“No upfront delivery charge. Only added after you've cleared the transaction with PayPal. Basically it's dishonest.”

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Posted 8 years ago

Hi John, our shipping costs use the delivery postcode as well as a number of other factors to determine the shipping cost. You are able to enter this postcode at the shopping basket stage to estimate the delivery cost. When paying by PayPal the delivery address is taken from your PayPal details and hence you are returned to our site before the order is finally submitted by pressing the submit button back on our site. There is nothing dishonest about the process. You have pressed the submit button after seeing the summary of all charges and the total amount to be taken

Posted 8 years ago

“The padlocks I ordered were just what I needed, but delivery was one week late and this caused problems.”

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Posted 8 years ago

“Good value and very quick delivery”

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Posted 8 years ago

“Dearer to purchase on eBay store than through your online store by £29. Would've bought through your online store if had known.”

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Posted 8 years ago

Power Tools Direct is rated 4.6 based on 13,334 reviews