Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,271 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,271 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery took 7 days, not the 1 to 2 days advertised. Yes there was a weekend involved but still slow”

Helpful Report

Posted 9 years ago

“One of the holders was faulty”

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Posted 9 years ago

“easy to order, goods delivered within time specified, only slight hiccup was that I didn't receive a despatch notification - but importantly the goods did arrive.”

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Posted 9 years ago

“Arrived in a timely manner thank you”

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Posted 9 years ago

“One real review it can't be written in a short period of time like weeks or months. Let the user test the product for an year or so,then you can see the real truth and the value of the product. I remember one guy saying "I've used a drill machine for 20 years and it still working."next question it was:"what brand,they still making them?". So you see, the product is nice for now,but ask me in a year or more giving me the possibility to test other similar product's and the fiability of this one. I will be honest, I promise.”

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Posted 9 years ago

“unable to comment as the product has not been use as yet. regards”

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Posted 9 years ago

Hi Brian, this review is a rating for our service in getting the product to you and dealing with any issues along the way. We aim for a 5 star service. Is it fair to rate us at a 3 star for a product that you have not used yet?

Posted 9 years ago

“Got what I ordered. In this on-line order age, disappointed with delivery taking five days. Subsequent search revealed it could have been noticably cheaper. No complaints though.”

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Posted 9 years ago

“Quality tools at a good price , delivery time slow and took 5 days before it was sent out (may have been out of stock)”

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Posted 9 years ago

“This firm, like many more in my experience, was let down by UK Mail. I was given a delivery slot of 16.24 to 17.24 and planned to be there. In the event they delivered sometime in the morning when I was away and delivered to a stranger.”

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Posted 9 years ago

“Postage cost too high and too slow”

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Posted 9 years ago

“Happy with my order all arrived. Could have been quicker. For the amount I paid for P&P. Other wise good.”

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Posted 9 years ago

“Excellent product and despatch time however let down by the courier service UK Mail.I paid for express delivery,parcel was due to arrive on Wednesday 2nd December but despite 2 text messages with a time slot package did not arrive till Friday .I paid for a service that I did not receive.I know it is not Power Tools fault but that is why I scored lower than I would have.Your service has been let down by the courier.Suggest you review the courier service you use.”

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Posted 9 years ago

“One handle has already broken after one hour of normal use.”

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Posted 9 years ago

“The delivery never made it to us, it was signed for by a person who we do not recognise the surname. Power Tools Direct were helpful and refunded the money.”

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Posted 9 years ago

“Easy to order online but very late delivery despite paying extra for express service. Will be using others from now on.”

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Posted 9 years ago

“I paid an extra £6 on top of my order price to have the express delivery service and it arrived after 4 days! The express delivery was supposed to be 1-2days”

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Posted 9 years ago

“Price for the decking paint was good. Delivery was not so good. Promised information regarding shipping and tracking number never materialised until we chased, after the delivery date promised. We stayed in waiting for a delivery that had not even been put onto the lorry, very poor. Need to sharpen up with the information regarding delivery, you promise so much on your website, which is why we bought from you, and yet you failed to provide the information and left a sour taste..... Must do better.”

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Posted 9 years ago

“The item was as described and is good quality, but it took over a week to arrive.”

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Posted 9 years ago

“Having paid the extra for fast delivery I was pleased that my delivery arrived the next day. Unfortunately I was not in and the goods were not left. I had tracked my delivery to avoid this before leaving home. The tracking link added to my purchasing email told me that my goods had not yet arrived with them. When I returned home I had the missed delivery slip posted through my door. It came from a different delivery company than the link in the email. I was then able to track my items and arrange for the delivery to come the next day. This issue aside my items were as ordered and I was unable to purchase them from Homebase, Wickes, Frank Keys, B&Q, Wilkinsons and Boyes.”

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Posted 9 years ago

“Happy with the product and price. I paid for fast delivery (2 days) but my items did not appear. I called PTD to inquire where my product was. I received an email to say that it had to come from the warehouse, and that was the delay. I received my product two days later.”

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Posted 9 years ago

Power Tools Direct is rated 4.6 based on 13,271 reviews