Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,617 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was disappointing”

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Posted 9 years ago

“The tool worked fine but found it a little heavy. The dellivery good, so overall the the whole experience from your company was good.”

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Posted 9 years ago

“This is the third year that I have used PowerTools Direct for my decking stain and the only time that I have had problems. I paid for express delivery only to find two days later when I rang that the order had not been processed. The express delivery fee was refunded but only part of the order was delivered the following day and had to again chase for completion of the order. Very annoying because the weather had by this time changed for the worse. Andrew at PowerTools Direct did all he could to correct the problems and he was very professional in doing so.”

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Posted 9 years ago

“Great prices... and previously Great service.... HOWEVER..... The page from which I ordered my paint an this occasion clearly stated orders over £75 get free delivery... I was charged £10-95 !!.. (No where does it state that liquids are excluded)....It stated Next day delivery when I ordered at 08-00 on Thursday but it didn't arrive until Monday !!... It was explained that 1 tin was not in stock... but I was not informed of the delay. My latest order of paint (Order 100122812 ) was again ordered at 08-00 on Thursday 12th by phone and was told everything was in stock... but I have received a tracking advice which states delivery due MONDAY 16th !!!! As a company you are clearly NOT " doing what it says on the tin!!!!" It appears there is false/misleading information in order to encourage sale..... please change as the company and service are usually too good for underhanded tactics.”

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Posted 9 years ago

“We ordered two tins of Cuprinol Decking Stain in City Stone, unfortunately one tin arrived slightly damaged. Also appears to be a slightly more orangey colour than cans originally purchased over a year ago.”

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Posted 9 years ago

“Paid for express delivery but did not recieve this service. I had to chase my order only to be told that there was a delay at the warehouse due to the bank holiday, so the item I was expecting to have recieved before or on the Thursday in readiness for my holiday the following day, did not arrive untill the Friday evening. This left me no choice but to borrow the tool needed for my caravan and arrange delevery to a neighbour. Very disappointing service and an inconvenience to myself.”

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Posted 9 years ago

“Very slow delivery”

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Posted 9 years ago

“I've only put average because although the product I bought was less expensive than elsewhere it did take a little longer to arrive than the stated delivery.”

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Posted 9 years ago

“Although the package was received on time it was completely unsealed.”

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Posted 9 years ago

“We received our order on the wrong day so it was left with a neighbour. We had rearranged delivery online for Friday and it arrived on Wednesday when we were out!! However, one of the large canisters of fence paint was leaking in the box and it was too inconvenient to return it! Not used the items yet so hope they all OK as disappointed with damaged packaging and mess!!”

Power Tools Direct 3 star review on 3rd May 2016

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Posted 9 years ago

“Order Thursday arrived Tuesday had paid for express delivery(1-2days) I know there was a weekend I between but it was more than 2 working days Other than that part was as ordered and advertised. Would use again but not pay extra for postage”

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Posted 9 years ago

“Item did not arrive until 14th April, having been chased up on 12th April.”

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Posted 9 years ago

“postage expensive - overly packed in large heavy oversized padded bag. It was only string inside! Not as quick as Amazon to dispatch. I'll probably go to Amazon next time - I can get next day delivery there too.”

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Posted 9 years ago

“Didn't deliver item as promised after paying for express delivery resulting in labourer having to be paid for turning up to do no work.”

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Posted 9 years ago

“Delivery took 7 days, not the 1 to 2 days advertised. Yes there was a weekend involved but still slow”

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Posted 9 years ago

“One of the holders was faulty”

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Posted 9 years ago

“easy to order, goods delivered within time specified, only slight hiccup was that I didn't receive a despatch notification - but importantly the goods did arrive.”

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Posted 9 years ago

“Arrived in a timely manner thank you”

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Posted 9 years ago

“One real review it can't be written in a short period of time like weeks or months. Let the user test the product for an year or so,then you can see the real truth and the value of the product. I remember one guy saying "I've used a drill machine for 20 years and it still working."next question it was:"what brand,they still making them?". So you see, the product is nice for now,but ask me in a year or more giving me the possibility to test other similar product's and the fiability of this one. I will be honest, I promise.”

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Posted 9 years ago

“unable to comment as the product has not been use as yet. regards”

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Posted 9 years ago

Hi Brian, this review is a rating for our service in getting the product to you and dealing with any issues along the way. We aim for a 5 star service. Is it fair to rate us at a 3 star for a product that you have not used yet?

Posted 9 years ago

Power Tools Direct is rated 4.6 based on 13,617 reviews