Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,274 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonably-priced products delivered promptly. Shipping costs were high (compared to cost of goods supplied) - perhaps a cheaper but 'slower' shipping method would be a useful option for non-urgent purchases?”

Helpful Report

Posted 10 years ago

“Would have expected to be notified when order had been shipped.”

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Posted 10 years ago

A confirmation email is always sent when an order is shipped. perhaps it was mistakenly filtered into a spam folder by your email client?

Posted 10 years ago

“Item arrived very quickly and well packed but was unfortunately delivered to my neighbours house at about six in the evening when it was dark She called delivery man but he went before she explain his mistake This meant she had to phone me and I went immediately to collect”

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Posted 10 years ago

The carriers are generally within their rights to deliver to a neighbour

Posted 10 years ago

“postage very expensiveona small item”

Helpful Report

Posted 10 years ago

“I paid extra for i/2 day delivery and the package was on time, service friendly and it added to my pleasure to talk to a real person about the delivery. I don't rate it special because the instructions (drawings on box only) for assembly were not adequate for me and the customer service at Tools Direct could not help me despite it being a straightforward assembly - if I could have had the answers to a couple of questions. So over a week later it is not assembled and I need not have paid to have it delivered quickly. I shall have to go to a shop to get advice so the advantage of buying online is somewhat lost. Best wishes Dr CS”

Helpful Report

Posted 10 years ago

“Product arrived as I would expect but nothing exceptional here.”

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Posted 10 years ago

“Could not pay online, had to phone in order. All went well, delivery in good time. OK”

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Posted 10 years ago

“The product is great - just as described. However, the delivery costs are too high for such a small item.”

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Posted 10 years ago

“empty tool box was not worth the money.”

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Posted 10 years ago

“Great Web site and range off tools. Very pleased with the quality of the faithfull tools ordered. Communication was good too but the only downfall was there carrier service, called the shop after a week chasing the delivery and apparently there was 2 attempted deliveries, there was no slip left to advise me off this with the carrier, ended up driving to Coventry to collect 80 mile round trip from Loughborough. So payed for delivery and had to pay out for fuel costs and time, a bit rubbish. A refund on the delivery would of been a nice gesture to cover the fuel cost. Pleased with the goods but would not use again because of there chosen carrier due to the urgency off the goods.”

Helpful Report

Posted 10 years ago

“The service from the Power Tools Direct website was satisfactory as was the product purchased, but the carrier, Interlink, made little effort to find our property on the first attempt to deliver. I had paid for express delivery but did not receive the item until 6 days after ordering because of the bank holiday. Perhaps the company should consider using a different courier.”

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Posted 10 years ago

“Items as ordered but arrived days later than indicated on the advert. At least I now have the paint and it was well packaged.”

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Posted 10 years ago

“Bulldog Aluminium Hay Rake. Very satisfied with product but disappointed with delivery time. Ordered early in day and paid extra for express delivery but still took 3 days Sussex to Worcestershire.”

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Posted 10 years ago

“Although my product arrived on time..I was disspaointed with the website due to misleading communications on the delivery cost. I spent over £100 and believed my delivery would then ben free - when I phoned up I was told that I didn't get the free delivery as it was liquids. I feed that this is quite unfair and given I had spent ovber £100 nwith you I would of expected free or a discounted delivery service.”

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Posted 10 years ago

“I paid for express delivery but it took longer to arrive so i was not impressed”

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Posted 10 years ago

“Website was good. Delivery and payment OK. Product: Faithfull Plastic Trestles (Set 2) Height 82cm x Length 57cm, is flawed design. A lug broke off one of the trestles stays that hold it in the open position.”

Helpful Report

Posted 10 years ago

“Whereas power tools direct was new to me and having only recently discovered their website for the first time the product I purchased , namely a euro cylinder lock, did not meet my requirements in way of adequately securing the door to my home. Indeed the product proved as useless as the previous cylinder lock which i had replaced. I don't believe I have any complaints with power tools direct though who were relatively prompt in their delivery, affordable and courteous enough to enquire with follow up emails as to my customer satisfaction.”

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Posted 10 years ago

“Great product, great price but let down by your courier City Link who failed to deliver on the Wednesday and finally found us on the Friday, as I paid express delivery not impressed.”

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Posted 10 years ago

“One tin of paint damaged when the box was thrown over side gate by delivery service - citylink. Paint leaked from tin but fortunately the paint remained inside the box. This is disappointing but the product itself was what I expected.”

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Posted 10 years ago

“Unfortunately, product is not working here... I still have flies everywhere in the shop. Maybe not the right product for me. Service was good and arrived in good time.”

Helpful Report

Posted 10 years ago

Power Tools Direct is rated 4.6 based on 13,274 reviews