The problem I have with writing this review is the fact that the staff were very helpful and courteous however the promissed delivery shcedules were not so good,I was let down with delivery dates for a particularly urgent piece of machinery on 3 occasions,and whilst I appreciate that they were probably let down by their supplier I would have accepted a longer/more realistic lead time or sourced elsewhere if Ihad been informed of this in the first place.(it felt that i was given a prompt delivery schedule just to secure the order).That said I would probably use Power tools direct again as when i did eventualy get the goods I was sattisfied with the equipment.I think a learning curve for PTD would be to give more accurate information in the first instance so as to avoid irate customers.