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Power Tools Direct Reviews

4.6 Rating 13,346 Reviews
94 %
of reviewers recommend Power Tools Direct
4.6
Based on 13,346 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Could Be Better
Read Power Tools Direct Reviews
Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025
Ashley Thomason
Power Tools Direct 5 star review on 12th August 2024
Anna
Power Tools Direct 5 star review on 12th August 2024
Anna
Power Tools Direct 5 star review on 5th March 2024
Robin Bailey
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 22nd November 2023
Razvan
38
Anonymous
Anonymous  // 01/01/2019
very fast delivery but one of the tines was broken on arrival.
Helpful Report
Posted 11 years ago
i like the product but ridiculously expensive postage and packing cost, unnoticed by myself at time of order admittedly, spoils the overall experience.
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Posted 11 years ago
Ordered product but didn't arrive after 9 days (2 weekends).. However, couldn't fault them as after calling they couriered a second order to me. I think it was Royal Mail that failed (familiar story), not PTD. Gent that dealt with my complaint could not have been more helpful.
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Posted 11 years ago
delivery a bit slow ordered on tuesday at 7.30 am received following tuesday
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Posted 11 years ago
spindle on drill pump is very tight,. but still turns when in drill. Cannot be turned by hand. ( not the retailers fault ). lt does work so I will not be returning item.
Helpful Report
Posted 11 years ago
Good service from company but delivery company informed me by email @Thanks for the message dated/timed 4.9.13 @ 18:40 hrs. delivery will be on the 4.9.13 @ between 10:37 to 11:37 hours. A complete waste of info.
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Posted 11 years ago
Ordered thr ou Ordered through Amazon Marketplace. Initially told that delivery would be delayed but on very next day the 10 parcels arrived. One package was somewhat battered and when opened a slight spillage had occurred. Otherwise the rest well insulated.
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Posted 11 years ago
product great. very competittive price despatch time ok. but had very little contact after order was placed. had no idea day/time of delivery & was no invoice sent. the packaging was holed in several places & had been opened and resealed quite poorly. although contents were all there & undamaged. missing invoice & lack of contact were a let down, but would use them again
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Posted 11 years ago
First time I've ordered from Power Tools Direct. Delivery of item delayed by a day or two, but received a quick reply to enquiry about this which was very satisfactory. I will be placing further orders with them in future, so overall, pleased with service.
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Posted 11 years ago
Power Tools Direct is rated 4.6 based on 13,346 reviews