Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.57

4.6 Rating 13,346 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whereas power tools direct was new to me and having only recently discovered their website for the first time the product I purchased , namely a euro cylinder lock, did not meet my requirements in way of adequately securing the door to my home. Indeed the product proved as useless as the previous cylinder lock which i had replaced. I don't believe I have any complaints with power tools direct though who were relatively prompt in their delivery, affordable and courteous enough to enquire with follow up emails as to my customer satisfaction.”

Helpful Report

Posted 10 years ago

“Great product, great price but let down by your courier City Link who failed to deliver on the Wednesday and finally found us on the Friday, as I paid express delivery not impressed.”

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Posted 11 years ago

“One tin of paint damaged when the box was thrown over side gate by delivery service - citylink. Paint leaked from tin but fortunately the paint remained inside the box. This is disappointing but the product itself was what I expected.”

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Posted 11 years ago

“Unfortunately, product is not working here... I still have flies everywhere in the shop. Maybe not the right product for me. Service was good and arrived in good time.”

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Posted 11 years ago

“Good prices for products but delivery is slow. Advertised 'next day' delivery then offered 1-2 day express delivery which costs extra. My items still took 4 days to arrive. A great website if you're not in any rush for your products.”

Helpful Report

Posted 11 years ago

Hi Brian, unfortunately as your order was not placed until after 12 on the Thursday it would not have been shipped until the Friday. The next day service is only next working day, as is normal for a next day carrier service, so your order was delivered on the Monday as per our terms and conditions for the next day service. I am sorry for any confusion we may have caused, kind regards, Simon

Posted 11 years ago

“1-2 day delivery turned into three bit disappointed, otherwise easy to use website and good quality product.”

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Posted 11 years ago

“Very prompt delivery. When unpacked the contents [a 5L tin of wood preservative] was found to be severely dented. Packaging was far too thin and needs to be improved to withstand rough handling by couriers.”

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Posted 11 years ago

“I placed my order on Sunday and had to phone customers services twice to make sure my order would be delivered by the following Wednesday. I paid extra to have the items delivered in 1-2 days maximum. Aparantlly this is only after the order is processed. Andrew Stokes”

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Posted 11 years ago

“Everything was good, except I paid for next day delivery , but It took 4 days to arrive.”

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Posted 11 years ago

“Great Product does the job thank you”

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Posted 11 years ago

“I first tried it out on a side wall of an alcove. I found the spray gun heavy, but I was able to cover the wall quickly and evenly. I was pleased with it, until I noticed that the spray had reached far behind the short alcove wall, and sprayed little dots of paint on everything behind it from the television in the left hand corner of the main wall to the doorway on the adjacent wall to the one I had intentionally sprayed, and everything in between, i.e. the window, a set of small tables, an easy chair and a lamp. Luckily, although time consuming, everything cleaned up fairly easily. I realized afterwards that I had the air level set too high. I reduced the air flow to do the back wall of the alcove, but it was a much slower process, and it was more difficult to distinguish between what I had painted and what I hadn't. I also had to keep stopping because the spray gun was too heavy. The machine is really only suitable for a man or a strong woman. The strap on the main part wasn't necessary. I think it would have been more useful fitted to the spray gun. I haven't rated it because, as a woman, I found it difficult to use, but I think a man would give it a high rating.”

Helpful Report

Posted 11 years ago

“Tools (scriber and centre punch) arrived after 8 days (6 working days). The online system didnt confirm a despatch until 3 working days had passed so it wasnt a postal delay. The tools seem OK, but I haven't used them as I had to borrow toold to get the job done.”

Helpful Report

Posted 11 years ago

“Despite paying for express delivery my order was lost and it took an e-mail to question the delivery, once the order had been found I received an apology and next day delivery.”

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Posted 11 years ago

“I purchased an item and paid extra for express delivery; I expected it to be posted out the same day but this was not the case. I had to contact them. However, they did respond and the item was received the next day. Apart from this the item was what I expected and arrived in good condition. Shame it was late”

Helpful Report

Posted 11 years ago

“I was not as happy as I wanted to be as on the web site it showed a picture of the product I wanted but then you had 2 delivery times to chose from, I chose the 2nd opp but did not see that it this was for a different finish on the patio sealer. When it arrived I rang to say what had happened and the number said to message the company, which I did and the reply said sorry but I could not take it back to exchange but I could place another order for the right one, which I feel is very poor or to wait [date unknown] for this company to have a trade counter to exchange then....... feeling disappointed....Tracy”

Helpful Report

Posted 11 years ago

Hi Tracy, the shipping option doesn't affect the product choice, but luckily the trade counter has progressed faster than expected. If you give us a call next week we can arrange for the correct item to be at the site for you to exchange if this is still of use to you?

Posted 11 years ago

“Bought ronseal battery operated fence spray did 4 panels before batteries went flat not impressed”

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Posted 11 years ago

“Had to accept what they had and not what I wanted.”

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Posted 11 years ago

“Brilliant service my order arrived in under 12 hours, how do they do that !”

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Posted 11 years ago

“I'm not sure if it is the same solution that came with my Karcher window vac as it is a different colour”

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Posted 11 years ago

“I was surprised to be charged vat on the p&p”

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Posted 11 years ago

Power Tools Direct is rated 4.6 based on 13,346 reviews