Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.50

4.5 Rating 14,178 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great all round service - good comms , well packaged and quality hole cutter - many thanks.”

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Posted 2 weeks ago

“I wouldn't trust these with expected delivery dates it most likely won't have even been picked by then , happily charging for express delivery the email you 3 days after you were expecting delivery saying they've dispatched it. Looking at reviews its obviously a common problem”

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Posted 2 weeks ago

“A short delay in snding my order but excellent customer service and very responsive. . very happy with the quality and price of the items”

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Posted 2 weeks ago

“Items took seven days to arrive staff very poor communication. I felt like I had been scammed.”

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Posted 2 weeks ago

“Really disappointing experience, I wouldn't order again I don't normally leave reviews like this, but the whole experience with Power Tools Direct has been incredibly frustrating. I ordered from them because their website was showing the quickest delivery time out of the suppliers I was looking at. My order was supposed to arrive on 12 August and I paid £9.95 for express delivery, so naturally I expected it to at least be dispatched in time for that date. The day it was supposed to arrive, I'd still had no dispatch email, no tracking number and no message to say there was a delay. I tried calling them and just got voicemail. I emailed instead and got an automated reply saying they were experiencing delays because of staff absences and a high volume of orders. Still nothing that actually told me what was happening with my order. At this point I was getting pretty frustrated because I'd specifically ordered from them for the delivery time. After getting nowhere through the normal channels, I found a publicly available contact number online for one of the directors and called him. That wasn't a particularly pleasant experience either. Rather than being concerned that a customer had been unable to get an answer from the business, I was basically told that contacting him wasn't the way to get in touch. I found his manner rude and dismissive. I appreciate that customers wouldn't normally contact a director directly, but I wouldn't normally do that either. I only did it because their advertised number was going to voicemail, my order was supposed to be arriving that day and nobody could tell me whether it had even been sent. Eventually I got a proper response from Power Tools Direct, and that's when I found out the item wasn't even in their warehouse. They told me that they don't hold this particular item in stock. Apparently they order it from their supplier after the customer places an order, and they were still waiting for it to arrive from that supplier. That was the most frustrating part of all of this. If they'd simply said on the website that the item wasn't in stock and had to be ordered from a supplier, I wouldn't have ordered it from them. I could have bought it elsewhere. I chose Power Tools Direct because I was being told it would be delivered on 12 August. Even an email before the expected delivery date saying, "Sorry, we're waiting for stock from our supplier and your order is going to be delayed" would have been understandable. Instead, the delivery date came and went and I had to chase them myself just to discover that they didn't actually have the item to send me. In the end I asked them to cancel the order and I opened a dispute with my credit card provider. They have now confirmed that the order has been cancelled and a full refund is being processed. Once my card provider confirms the money has been returned, I'll obviously close the dispute. To be fair to Kirsty in sales, she did eventually deal with the cancellation and arrange the refund, which I appreciate. But the whole situation could have been avoided with some basic communication and accurate information about whether the product was actually available. I don't expect every order to go perfectly and I understand that suppliers can let businesses down. What matters is how you communicate with your customer when that happens. Unfortunately, in this case there was basically no communication until I started chasing them myself. Based on my experience, I wouldn't order from Power Tools Direct again.”

Helpful Report

Posted 2 weeks ago

“I ordered a Bosch Circular saw which was said to be in stock. 10 days later they cancelled the order saying it was no longer in stock. I went back on their website and it was still being advertised as being in stock. Time wasters!”

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Posted 2 weeks ago

“Easy to order and good communication. Delivery driver was exceptional as very heavy product.”

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Posted 2 weeks ago

“Good prices and quality goods for sale... easy transaction and good service”

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Posted 2 weeks ago

“Good prices and good service”

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Posted 2 weeks ago

“Power Tools Direct cannot be contacted by phone and don't reply to emails! Still waiting for order to be delivered, the couriers they've used have said they have tried to deliver order now twice! Hopefully third time lucky!!”

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Posted 2 weeks ago

“The Machine was deliveed in perfect condition and in the shortish time space .Well Done power Tools I will certainly use your shop again”

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Posted 2 weeks ago

“Great prices and swift delivery”

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Posted 2 weeks ago

“Paid extra for express delivery didn't arrive when expected.”

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Posted 3 weeks ago

“Still haven’t received my order”

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Posted 3 weeks ago

“Ordered items 5th August. All items shown as in stock. Automated order confirmation received. Paid for next day delivery. No further communication. Attempted to contact by phone on the 10th August. No answer. Followed up with an email. Automated response stating there are delays in processing orders at the moment. Email today (13th) over a week later stating the order is cancelled as the items are not in stock. Big waste of time and costs delaying work on site. Advertising items in stock that are not is very bad practice.”

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Posted 3 weeks ago

“i ordered my item on the 3rd of august and i still haven’t got my order on the 11th. the item was only given to royal mail days after ordering and i had no email about tracking mumbers till i had to email you”

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Posted 3 weeks ago

“I was intised in to buying these spanner rings with a "sponsored product" in the goole search It showed a metal spannering @ £6.14 with postagle "free of charge" However when I orded them I was charged £4.96 When they arrived they were plastic rather than the metal ones in the advert.”

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Posted 3 weeks ago

“communications were great. The price was Good and delivery exceptional everything packed well and all seems to be in good working order at first glance so very pleased”

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Posted 3 weeks ago

“Order No 1000639368. Packaged item arrived today via DX in a damaged box. Upon opening the packaging the metal casing of the fly zapper was found to be dented. I think you have issues with a careless courier. The damaged and item have been photographed. This is very inconvenient. I am extremely disappointed and will be returning the item in its box. This experience makes me unlikely to order from you again. Issue sent in to your portal.”

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Posted 3 weeks ago

“Great service”

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Posted 3 weeks ago

Power Tools Direct is rated 4.5 based on 14,178 reviews