Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,082 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 20th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased online a moisture detector and upon receiving the product discovered it was defective. I contacted the company via email and they provided a full refund with no quibbles without waiting for the item to be returned. Top marks and I won’t hesitate to buy from them again. Many thanks”

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Posted 2 weeks ago

“Massive stock coupled to a first class service, gives you a perfect company to deal with.”

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Posted 2 weeks ago

“Items never arrived. Can't get a refund and nobody responding to my enquiries. Courier company tracking does not work and they claim to of attempted delivery when they clearly hadn't. Think this could be a scam”

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Posted 2 weeks ago

“Easy to use website and quick delivery. Notifications of delivery a little scarce though?”

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Posted 2 weeks ago

“I cannot get an update on my order from 1 week ago. Tracking does not work. You do not have a working telephone number. You have taken the money for my order. An explanation over and above an apology would be welcome please.”

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Posted 3 weeks ago

“The right equipment at the right price. I fully recommend Power Tools Direct”

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Posted 3 weeks ago

“Put in an urgent order thinking it will be here by the weekend, nothing, tried email and calling (which they have disconnected, why bother listing it) haven’t heard back since? Is this a legitimate company? Very poor service.”

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Posted 3 weeks ago

“No issue with the items ordered, however the service was not great. I paid extra for express delivery, the website showing ETA Tuesday. The package was not processed until that Tuesday and I had to reach out to ask what's happening. No reason provided, just a tracking number once it was processed. The items ended up being delivered at the end of the week. Not great.”

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Posted 3 weeks ago

“Paid for next day delivery, it didn’t arrive until a week later after lot of emails were sent by me. Eventually got PP refunded ,won’t be using them again very poor service”

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Posted 3 weeks ago

“Quickly delivered, well wrapped in good condition when arrived”

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Posted 3 weeks ago

“This is the second order I have placed with this company and will be the last very slow service with goods taking 2-3 weeks to come! Do not recommend!”

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Posted 3 weeks ago

“Good product range in stock , very good communications all the way”

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Posted 3 weeks ago

“Delivery saud 3-5 working days but item arrived in 2!!!Superb”

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Posted 3 weeks ago

“Good quality product perfect for the job and fast delivery would highly recommend”

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Posted 3 weeks ago

“Well packaged. Delivered as informed. Ordered at the weekend. Arrived Tuesday. Use a lot of these and they’re at a good price.”

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Posted 3 weeks ago

“Poor service. Was not dispatched for 8 days. If a customer had to pay for 48 hour delivery they expect it to be dispatched immediately. No phone lines and did not reply to 3 emails until conveniently the day it was delivered. I will never buy again.”

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Posted 3 weeks ago

“Excellent price, brilliant delivery service & the compost sieve is great quality, easy to build & does a fantastic job: saves hours of back breaking leaned over a wheelbarrow.”

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Posted 3 weeks ago

“Very quick delivery and a good price”

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Posted 3 weeks ago

“A very he3lpful and positive company but using Royal Mail for 'express deliveries' is perhaps dubious as Royal Mail don't seem to understand the concept. A 2nd class stamp would have been quicker than the express service I pade for.”

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Posted 3 weeks ago

“STILL not received as at Thursday 25 June!!! DX says there's a problem”

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Posted 3 weeks ago

Power Tools Direct is rated 4.5 based on 14,082 reviews