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Power Tools Direct Reviews

4.6 Rating 13,259 Reviews
94 %
of reviewers recommend Power Tools Direct
4.6
Based on 13,259 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Could Be Better
Read Power Tools Direct Reviews
Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Power Tools Direct 5 star review on 12th August 2024
Anna
Power Tools Direct 5 star review on 12th August 2024
Anna
Power Tools Direct 5 star review on 5th March 2024
Robin Bailey
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 9th February 2024
H Asryan
Power Tools Direct 5 star review on 22nd November 2023
Razvan
Power Tools Direct 5 star review on 27th October 2023
Gary
37
Anonymous
Anonymous  // 01/01/2019
ORDERED AND DELIVERED IN GOOD TIME. HASSLE FREE.
Helpful Report
Posted 1 month ago
Very good company quick delivery use them again
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Posted 1 month ago
Super quick and efficient delivery good quality tool at an excellent price thank you A+++++
Helpful Report
Posted 1 month ago
Bought this sieve for my husband and he absolutley over the moon with it.
Helpful Report
Posted 1 month ago
Ordering easy website good, item wee packed and delivered quickly, great service all round!
Helpful Report
Posted 1 month ago
Good website but thought I'd ordered a smaller plunger than the one that arrived
Helpful Report
Posted 1 month ago
Good Web site which is easy to navigate. Competitively priced. What I bought arrived quickly and as described. Great customer service
Helpful Report
Posted 1 month ago
Placed an order 10 days ago. Unable to get hold of customer services, No dispatch information. No update, No idea when or if i will be getting the order. Have had a number of promotional emails which is even more annoying. Would not recommend.
Helpful Report
Posted 1 month ago
Shocking delivery. Over 7 days no confirmation email no reply from customer service. Won't be using again
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Posted 1 month ago
excellent and speedy service
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Posted 1 month ago
Slow delivery. 7 days after ordering and still waiting
Helpful Report
Posted 1 month ago
Thank you. Excellent service..
Helpful Report
Posted 1 month ago
Disappointing Experience with Power Tools Direct - Misrepresentation and Poor Customer Service. We recently purchased some parts washer brushes and hose from Power Tools Direct, only to be severely disappointed by both the product and the customer service. The product was marketed as suitable for parts washers, with no mention of any pH restrictions on the website. However, when the package arrived, I discovered that the manufacturer recommends a pH range of 6 to 8, which made the product unsuitable for my needs. If this information had been clearly disclosed on the website, I would not have purchased it. When I reached out to customer service, I was informed that they could only offer a partial refund, excluding the original delivery charges, as they claimed to be just the retailer and not responsible for the manufacturer’s misrepresentation. This response is highly disappointing and fails to acknowledge my rights under the UK Consumer Rights Act 2015, which clearly states that if a product is misrepresented, I am entitled to a full refund, including original delivery costs, within 30 days. It took a month of chasing to receive the partial refund, which is both frustrating and unacceptable. Power Tools Direct’s handling of this issue has left me extremely dissatisfied. It's a real shame, as we were hoping to find a reliable supplier for all our consumable needs, but after this experience, I will be taking my business elsewhere. Buyer beware: be cautious when shopping with Power Tools Direct. Their lack of transparency and poor customer service has soured what could have been a good business relationship.
Helpful Report
Posted 1 month ago
Arrived on time ! and a sturdy piece of Kit
Helpful Report
Posted 1 month ago
Ordered and paid for an item plus £6.95 Express parcel delivery. Order successful and was given a delivery date of 3 days. On the delivery day, I received an email saying they have cancelled my order due to to 'item being out of stock' and 'unable to restock'. Not a very satisfactory shopping experience. Why wait until the day of delivery to tell me there was a problem with my order? I believe they did not want to sell at the price they advertised for and simply cancelled my order. Should have read the reviews about stock not actually being in stock and finding out days after. Ordered from Homebase and received the next day.
Helpful Report
Posted 1 month ago
Very very slow shipping and delivery
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Posted 1 month ago
Cheapest around and speedy service
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Posted 1 month ago
Ordered a digging hoe. The delivery was quick and the hoe seemed to be of good quality and not to heavy to use.
Helpful Report
Posted 1 month ago
Exactly what we needed
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Posted 1 month ago
Order came very quick and good price
Helpful Report
Posted 1 month ago
Power Tools Direct is rated 4.6 based on 13,259 reviews