Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,825 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,825 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices but very slow dispatch and difficult to get hold of customer service - email only. Delivery charge was expensive but as a next-day service you can stomach paying it... if the order is packed and packed same or next day. On this occasion I waited a week until querying (via email as phone system doesn't allow you to speak to customer services), recieved an email resopnse after 3 days and order was dispatched - so 11 days from order to delivery. Are the cheap prices worth it? You decide”

Helpful Report

Posted 3 weeks ago

“Very slow delivery,8 days, not the expected 3-4 days. The item is fine, wrapped in bubble wrap for delivery. Also the Google search is misleading as it stated free delivery and only when ordering it shows that it’s only free if you spend a large amount (I think it was £250)”

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Posted 3 weeks ago

“Item received well packaged. Perhaps postage could have been a little quicker, otherwise service was fine.”

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Posted 3 weeks ago

“How I wish I had read these reviews before I place the order. No free delivery cost £6:95. And no parcel received. Go to Manomano very good company and they supply the goods. They also respond to phone calls. Shocking service. I will try to get money back from my bank”

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Posted 3 weeks ago

“They offer 2 postage costs and neither are delivered in the time frame stated didn't even despatch item until 6 days after purchase”

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Posted 3 weeks ago

“xxxxxxxxxxx”

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Posted 3 weeks ago

“Fantastic service - product price very competitive- all good”

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Posted 3 weeks ago

“Product hasn't been delivered. No email response and the telephone just rings and rings. Glad it wasn't much of an order as I don't expect to receive it. Many good tool companies online. Do not lose your money with this one”

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Posted 3 weeks ago

“Excellent piece of kit and needed extra skids for a river table so purchased another one that I am waiting to receive”

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Posted 3 weeks ago

“WORSE CUSTOMER SERVICE.THE PHONE NUMBER PROVIDED NEVER EVER ANSWER JUST KEEP RINGING I TRIED FROM LASG TO LAST WEEK FROM THURSDAY 12 th March TILL TUESDAY 19th MARCH NOT PROVIDED ANY TRACKING NUMBER SENT EMAILS TO CHASE THE ORDER ASKING THEM TRACKING NUMBER INSTEAD HELPING ME REPLING SOMETHING ELSE IN THE EMAIL ITEAM WAS DELIVERED I SEPT £700 ON AIR COMPRESSOR INCLUDED I THINK £70 DELIVERY DELIVERY COMPANY DIDNT EVEN CALLED ME THAT ONE PALLET IS COMING ON TUESDAY AFTERNOON NO COMMUNICATION AT ALL MY HUSBAND WAS JUST LEAVING SUDDENLY DELIVERY TRUCK APPEARE.SO HE SEEN HIM IF I WAS ON MY OWN I WAS NOT ABLE TO DO ANYTHING AS IT SPOUSE TO BE 2 MEN DELIVERY BECAUSE IT WAS ABOUT 113KG.I WIL GIVE THIS COMPANY 1 OUT OF 10 IN THE EMAIL STAFF WAS RUDE.IN THE END THEY FINALLY PROVIDED ME THE TRACKING NUMBER ON WEDNESDAY NEXT DAY AFTER RECEIVING THE ITEM.”

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Posted 3 weeks ago

“Say free delivery but a charge orrcured at checkout”

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Posted 3 weeks ago

“Glad I bought these discs at a reasonable price from PTD”

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Posted 3 weeks ago

“Arrived by Royal Mail excellent delivery time well packaged. Best price online”

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Posted 4 weeks ago

“Good value.”

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Posted 4 weeks ago

“First time buyer and would highly recommend easy to order great product and fast delivery”

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Posted 1 month ago

“Shower of 💩 No customer service whatsoever. Have the barefaced cheek to charge Express next day delivery or 48hr delivery and literally NEVER SEND You can't honestly charge customers Express or next day delivery and not post for weeks People pay for Express or next day because they CLEARLY NEED THE ITEM QUICKLY No one available to speak to just an automated phone message claiming they'll get back to you Which they don't Just read the genuine reviews not the ones they manage to filter As said absolute Shower of 💩”

Helpful Report

Posted 1 month ago

“I placed an order on 12th March and paid for Express Delivery, it was supposed to be delivered on 16th March. It is now the 18th March, we are a business losing production as we need the order. I have tried contacting them by phone, left a message, by email and through the contact page on their Website and no response!”

Helpful Report

Posted 1 month ago

“The web search states that delivery is free but on trying to purchase a delivery charge is added. This is fraudulent”

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Posted 1 month ago

“Awful service. Order hasn't arrived and customer service is none existent. Go to regular local supplier or reputable company.”

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Posted 1 month ago

“All I can say is my son is very happy with product”

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Posted 1 month ago

Power Tools Direct is rated 4.5 based on 13,825 reviews