Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,617 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered one day and the item was delivered the next day. Wonderful service. The rake is a present so it has not been used yet.”

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Posted 4 weeks ago

“From first order to delivery there was excellent service and delivery time. A company I will use again”

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Posted 4 weeks ago

“Arrived on time”

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Posted 4 weeks ago

“Service from your company was good and prompt. Service from your delivery provider was poor. Difficult to answer the questions regarding delivery as the item has yet to be delivered!”

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Posted 1 month ago

“The website was good and ordering was simple but a week after I'd paid for express delivery, still no goods which was important as we were going away. Response to email enquiry have the only reason for delay was we're really busy. Why offer extra delivery then? I did get postage refunded however.”

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Posted 1 month ago

“an order discrepency was quickly resolved,al good now.”

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Posted 1 month ago

“I lost my trusted Stanley multi-screwdriver - this direct replacement was keenly priced and delivered super-quick. Well done!”

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Posted 1 month ago

“Slightly disappointed that I had to chase my order only to find one item was not in stock and this held up tge rest if the delivery. Eventually got a response and it was sorted. Happy with the items delivered.”

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Posted 1 month ago

“In this day and age so many times, in general, we are let down by people or companies that are not "customer care friendly". I am pleased to say that POWER TOOLS DIRECT is NOT one of those companies. My latest order, although not a large order, was important to me and was professionaly handeled from point of order to delivery. Well done power tools direct and thank you.”

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Posted 1 month ago

“Still waiting for delivery poor service wish id never tried this company. Be advised steer clear of these clowns go to uk planet tools or toolden both companys that value there customers”

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Posted 1 month ago

“Great service”

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Posted 1 month ago

“Easy to order, delivery came when stated”

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Posted 1 month ago

“PROMPT SERVICE - THANK YOU”

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Posted 1 month ago

“Zero customer service”

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Posted 1 month ago

“great service price and delivery”

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Posted 1 month ago

“Perfect job.”

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Posted 1 month ago

“2 orders placed within minutes of each other, both very small and in stock sent out as separate shipments charged at a very expensive £6.95 each. I will not be shopping here again. Despite giving power tools direct the opportunity to address this they simply ignored my request and sited an automated system as the reason. Poor customer service.”

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Posted 1 month ago

“Excellent price, simple to order online and delivered promptly in good condition.”

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Posted 1 month ago

“Incredible service and good prices !”

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Posted 1 month ago

“I waiting for my order 2 weeks I try contact by e-mail and phone but still no answer I want my money back.”

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Posted 1 month ago

Power Tools Direct is rated 4.6 based on 13,617 reviews