Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,296 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried contacting you a number of time regaurding returning an item but you have or will not reply to any of my email so service is very bad”

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Posted 4 weeks ago

“Terrible service. Delivery never arrived, weeks have passed. Communication is so bad and still awaiting a refund. Won’t be using again.”

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Posted 4 weeks ago

“Good prices quick delivery”

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Posted 4 weeks ago

“Use regularly. Never had any issues 🙂👍”

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Posted 4 weeks ago

“Good value, thanks”

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Posted 1 month ago

“Item as described, well packaged, prompt delivery, excellent customer service, thank you”

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Posted 1 month ago

“I paid for express delivery and I received it after a week”

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Posted 1 month ago

“Used this company for the first time. Great website, good prices and speedy delivery.”

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Posted 1 month ago

“Absolutely first class service- fast delivery with no problems”

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Posted 1 month ago

“Good value”

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Posted 1 month ago

“Hi this rates regarding very poor service and very poor delivery service As with my experience so far i can't blame to courier company because on the time of order you charge delivery amount from customer and £6.95 is cost not cheap. After that did not dispatched order for week and when I contact with power tool direct they mentioned we did not dispatched due to short of staff. What a service. And I did asked to you failed to fulfill your promise. You should refund my postage cost. Then they stop communication with me. For sure not using again unless they improve there customer service. Thanks”

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Posted 1 month ago

“Didn't have my tool in stock and had to wait 7 days for it to be delivered at a cost of £7, they could of told me and I would of got it else where sooner for work. Won't use them again. Terrible.”

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Posted 1 month ago

“Very pleased with the 2 bottles of plant fungus spray.Quick Delivery and nice large spray bottles.Thank you Power Tools Direct.”

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Posted 1 month ago

“Placed an order for 2 boxes of screw over a week ago, and still not received them, now I'm behind on a job, still don't know when I will get them”

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Posted 1 month ago

“Quick delivery and good price very happy.”

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Posted 1 month ago

“Delivered as promised in good order and on time”

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Posted 1 month ago

“Very prompted delivery”

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Posted 1 month ago

“Good price but slow delivery”

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Posted 1 month ago

“I was a little worried when I first read the reviews, but I have to admit this company is great. The prices are the lowest around for most items. The only things I can fault are the lack of communication regarding delivery and the slightly longer delivery times (only a day or two), otherwise I would have given them 5 stars.”

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Posted 1 month ago

“Pleased with product and delivered in good time would be happy to use again.”

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Posted 1 month ago

Power Tools Direct is rated 4.5 based on 14,296 reviews