Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.59

4.6 Rating 12,781 Reviews

95 %

of reviewers recommend Power Tools Direct

4.6

Based on 12,781 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 5th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Left back in stock notification. Powertools duly notified be when back. Ordered items and they arrived very quickly. Thanks.”

Helpful Report

Posted 1 month ago

“Good price for a well known product, but certainly not express delivery 1 week from order to delivery isnt express service. Save your money not worth it.”

Helpful Report

Posted 1 month ago

“Ordered my items on Saturday and charged for express delivery quoted as 2-3 working days. Tried to phone numerous times following Friday when items still hadn’t been received but unable to get anyone to answer the phone. Emailed Friday 10.00am asking for update and received a reply at 12:00 saying item shipped with Royal Mail with tracking number. Tried to track parcel but Royal Mail not responding to tracking number. Emailed again at 1.00pm asking for information but this time no response. Item eventually showed on Royal Mail tracking on Saturday as received from sender after 5.00pm Friday night. Received Saturday. Email from PTD on Monday saying item delivered. Very frustrating company to deal with obviously had not done anything about my order until I chased it. Will go elsewhere in future due to being unable to speak on phone and lack of honest communication.”

Helpful Report

Posted 1 month ago

“Goods were supplied at a reasonable cost and on time.”

Helpful Report

Posted 2 months ago

“Not received my order….terrible service…will not recommend…what’s happened”

Helpful Report

Posted 2 months ago

“Paid extra for speedy delivery but still took normal time and it said with courier and it came with royal mail but product was fine .”

Helpful Report

Posted 2 months ago

“Excellent service, easy to use website”

Helpful Report

Posted 2 months ago

“Great prices and quick delivery. Will use again.”

Helpful Report

Posted 2 months ago

“Good competitive prices and good service, recommended website for shopping.”

Helpful Report

Posted 2 months ago

“All good hassle free.”

Helpful Report

Posted 2 months ago

“I ordered power washer in Monday and here by Friday to the very far north of Scotland. Delivery company first class in keeping me informed. No faults what so ever. Machine up and running.”

Helpful Report

Posted 2 months ago

“The worst company I’ve ever used professionally. Non existent customer service( email only) The lady I was dealing with was particularly poor, didn’t understand simple words and questions. Took £500 from my account for an agreed product that was in stock. It was only part delivered 2weeks late with no justification. The remaining part of the order was never going to be stocked as I called the manufacturer that expressed concern about there dishonesty! I therefore cancelled the order and arranged a collection. I waited over 4 weeks after they received the item to get my refund. Which was short! Tried to resolve and clarify over email but the incompetence is unbelievable. Avoid this company if you wish to be treated within the parameters of consumer law!!!!”