Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,296 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor communication, had to ask for confirmation email, slow dispatch, part of order not available which was refunded. If I had of known delivery was going to be also long would never have placed the order, the positive was what I did get was competitively priced.”

Helpful Report

Posted 1 month ago

“Easy to order, quick delivery, good price”

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Posted 1 month ago

“Exceptional service thank you”

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Posted 1 month ago

“Everything is fast and without any problems, I am satisfied”

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Posted 1 month ago

“Delivery was not as stated I got my parcel Tuesday one week after I ordered it. No tracking number given just had to wait till I got a message telling me it was being delivered. Would not use this company again.”

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Posted 1 month ago

“The company sells a a wide range. The order was easy, communication very good and the delivery was quick. Very pleased”

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Posted 1 month ago

“Sent me a cheap make paint sprayer, even though I asked for a DEWALT and I have tried many times to contact them but no luck. The sprayer they sent is still in the broken cardboard box. I will never deal with them again. Selling fakes thinking people will not notice,Absalute disgrace.”

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Posted 1 month ago

“I have purchased quite a lot of tools over the year's it's probably the first port of call when Looking for power tools on the internet always very good prices and fast delivery have recommended to quite a few people in my line of work”

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Posted 1 month ago

“I ordered four boxes of sleeper screws, three different sizes 200mm, 150mm, and 100mm the web site said that they were all in stock, I paid £7.99 for two day delivery. After three days I received an email saying that the 200mm screws were out of stock, then a few days later got another email saying that the 150mm were out of stock. I did receive refunds for both. after 10days I received the 100mm screws. So the end result was, I had paid £7.99 delivery for the one £6.12 box of 100mm screws. Powertools Direct need to get their act together! I wouldn't use them again.”

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Posted 1 month ago

“Excellent service. Goods arrived well packaged and delivered promptly.”

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Posted 1 month ago

“Had no Delivery. Just continued to say processing. Emailed them got a remote response only. I would not buy from them if I had known that they do not gave it in stock or such items . Telephone is fake with Auto recording, “ we don’t have a VOICE LINE “”

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Posted 1 month ago

“Great service great price great product”

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Posted 1 month ago

“Although when I wanted to cancel a order they were helpful but the next order took too long to arrive”

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Posted 1 month ago

“Absolutely stunning product and professional service.”

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Posted 1 month ago

“The service was a bit slow getting to me, otherwise decent screws and screw bits. Only items I have bought up to now.”

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Posted 1 month ago

“Exactly what I ordered at a good price”

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Posted 1 month ago

“I decided to purchase from this store due to wanting to support local companies. Even though the item was stated as being 'in stock' on the web site, it was not! It was 'in stock' with the actual vendor I was told after chasing for updates. I waited 12 days for an 'in stock' item after paying nearly £8 for Express delivery. I was told to read the T&Cs. At best this is misleading and at worse this is deceitful. I will not be purchasing from this store again.”

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Posted 1 month ago

“it took 10 days to send it This was after i chased then by e mail. This was the only way to contact them.”

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Posted 1 month ago

“Each product page states that customers can have the item out for delivery within 3 working days by ordering before 12pm. I ordered two items before 8am and they weren't even dispatched until a week later, despite me paying for expedited delivery and handling. Their delivery page at https://www.powertoolsdirect.com/delivery states it's a 2-3 working day service when you choose express delivery, but that's also a lie. On the aforementioned delivery page, they cannot guarantee the delivery time, but this isn't actually brought to the buyers attention during the contract of sale; no reasonable notice is given to the customer, no links to the delivery page are given on the item's product page, or during the checkout stage.”

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Posted 2 months ago

“very bad communication. paid for priority shipping and no contact off staff. phone number isnt connected to an actual phone. feel like ive been scammed and hopefully hear off somone.”

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Posted 2 months ago

Power Tools Direct is rated 4.5 based on 14,296 reviews