Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.54

4.5 Rating 13,738 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,738 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and paid extra for express delivery due on 13th , due on 15/16th still nothing no communication no answer to my calls or emails and this is not the first time, never again .”

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Posted 1 month ago

“Poor communication on delivery and customer services ignored my request by email for feedback on where my order was!”

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Posted 1 month ago

“Very fast efficient service . All paperwork issued promptly . Delivery person polite and met delivery notifications .”

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Posted 1 month ago

“Ordered a cooker hose on Jan 6 for a website delivery promise of Jan 12 which sounded good as I had a gas safe engineer booked for Jan 16. Plenty time for a days delay or two. Hose did not arrive. No answer to my emails. Had to rush out to Screwfix and get one. Hose arrived Jan 17, a day too late.”

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Posted 1 month ago

“Ordered 10 days ago and paid for fast delivery. Nothings been dispatched. No one answer the phone or replies to emails. Scam business or dreadful service. Do not use!”

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Posted 1 month ago

“Ordered 10 days ago and paid for fast delivery. Nothings been dispatched. No one answer the phone or replies to emails. Scam business or dreadful service. Do not use!”

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Posted 1 month ago

“Easy ordering and quick delivery. Would recommend using”

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Posted 1 month ago

“First class, super quick delivery and item as described and works perfectly. Many thanks, will order again when required.”

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Posted 1 month ago

“Fabulous service. Quick delivery. Friendly company.”

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Posted 1 month ago

“Ordered 2 items week ago, still not recieved, puts you off odering anything in the future”

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Posted 1 month ago

“Received invoice straight away but after that no info regards delivery courier or tracking info. I needed to change my shift to be home when order arrived but despite many unanswered phone calls and emails we had a call by the courier on our land line?? to say between 7am and 7pm the following day, wife had to phone courier on the day to get a 3 hr window. Luckily I managed to get home in time. Good price but delivery info and not answering calls or email a shambles. Will not be ordering again.”

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Posted 1 month ago

“All fine. Ordered, delivered on time.”

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Posted 1 month ago

“Paid for postage when add said it was free , no reply to my email queri. But the claw hammer is excellent and arrived very quickly”

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Posted 1 month ago

“was very easy to purchase the items i wanted. and was quick to post out the parcel.”

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Posted 1 month ago

“Placed an order took forever to arrive in the meantime part of the order was canceled with no explanation”

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Posted 1 month ago

“Ordered a cutting blade with a 2-3 days delivery times still waiting a week later DO NOT USE terrible customer services”

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Posted 1 month ago

“Very slow delivery as advertised as in stock”

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Posted 1 month ago

“Very poor delivery no tracking even though it says you can track delivery. communication dismal they never answer the phone and your lucky to get an email reply within 24hrs.”

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Posted 1 month ago

“Received no confirmation of the order. On placing the order took the option for express delivery. The actual delivery took an unreasonable time - numerous days to arrive. Phoned the helpline left a message asking about its whereabouts- had no order number but left contact details - did not receive a response. A sorry story - customer service would have avoided these problems”

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Posted 2 months ago

“Great quality and value and received in good time - many thanks”

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Posted 2 months ago

Power Tools Direct is rated 4.5 based on 13,738 reviews