Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,083 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,083 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 20th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“price was right, delivery was on time and well packed”

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Posted 1 month ago

“I ordered hose connectors with aqua stop. The items arrived on time and were of a better quality than expected. Will keep the details for this company for another time.”

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Posted 1 month ago

“No delivery cannot find us”

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Posted 1 month ago

“Good products at reasonable prices. Delivery exactly as stated.”

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Posted 1 month ago

“Not so Direct after all . tools show as in stock but still can take over two weeks to turn up.”

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Posted 1 month ago

“I do not like the fact custmers have no phone access although if you search there is a number which was never answered. The delivery company said could not find us they also were really not contactable by telephone. I emailed Power Tools direct and did received a quick reply but had to get parcel redelivered the next day by dealing with delivery company direct and even then they tried to deliver to wrong address, all this chasing is very stressful and time consuming and should be delt with by the retailer, I will not be using this company again simply because the deklivery company let them down and because of lack of communication by Power tools direct with the customer. I emailed delivery instructions to pass to courrier, taking with the delivery driver no contact was made by Power tools in this respect. It would appear that once a sale is completed the retailers do not have the staff to speak directly with the customer.”

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Posted 1 month ago

“Terrible customer service! I have been trying to contact them about my order which I placed two weeks ago, I have not received the order and not heard anything back! Would not recommend!”

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Posted 1 month ago

“Good price, good service and good quality tools”

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Posted 1 month ago

“I placed my first and last order on 7th May with express delivery and have just filed for a refund via PayPal after waiting despatch details for 3 weeks with no updates or replies.”

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Posted 1 month ago

“I've made an order 2 weeks ago and waiting patiently. No updates since then. Definitely scammers”

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Posted 1 month ago

“Ordered 6 items on the19/5/2026 to be delivered 20-21 /5/2026 all for a draper wet/dry,shampoo vacumme filters etc On the 26/5/2026 I was informed by PayPal I was getting a refund of £14.78, the original cost was £31.48 None of these items have been delivered i suspect never posted the refund is an insult As there is no answer on phone just a automated answer to wich nobody replies same as email sent on the 19/5/2026 asking for confirmation of order iam at an ends on what to do Questions below I've noticed have notation for never sent,no delivery courier used and delivery never made”

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Posted 1 month ago

“Three days it took your delivery company to drop off my order. Two wasted days of waiting in. No explanation from them and no response to my questions sent to them.”

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Posted 1 month ago

“Swift professional transaction.”

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Posted 1 month ago

“Prompt delivery and reasonably priced”

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Posted 1 month ago

“Super quick delivery..”

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Posted 1 month ago

“It’s easy to remove the carbon from your car”

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Posted 1 month ago

“Supposed to be fast service for price paid for delivery. What a F---ing joke NO UPDATES NO TRACKING HOW LONG IS IT GOING TO TAKE??????????”

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Posted 1 month ago

“Ordered two of the product, only received one. No delivery note included. I emailed immediately and left it for a week because the automated message stated they were receiving a high volume of messages. No response. Now I'm out of pocket. Very unhappy.”

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Posted 1 month ago

“Well boxed and no waiting time”

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Posted 1 month ago

“It was advertised as free delivery and it was not. I have the screenshot.”

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Posted 1 month ago

Power Tools Direct is rated 4.5 based on 14,083 reviews