Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.52

4.5 Rating 13,974 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,974 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the delivery time frame it's a joke, and charging extra for fast delivery that's a scam !”

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Posted 1 month ago

“Good price delivered quickly after couple of days. Happy with service.”

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Posted 1 month ago

“Ordered required equipment week ago… expected delivery in time to carry out a job…. Still waiting delivery…. Calls ignored….”

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Posted 1 month ago

“Great prices, fast delivery”

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Posted 1 month ago

“Great service & quick delivery.”

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Posted 1 month ago

“Delivery times not the best”

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Posted 1 month ago

“Excellent company to deal with highly recommended.”

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Posted 1 month ago

“Waited 3 weeks for my order”

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Posted 1 month ago

“Ordered part, arrived very quickly. Fitted today easily, impact drill back to full power”

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Posted 1 month ago

“The delivery driver lied.. he said parcel was delivered next door to No 60, he did not, he dumped it on my door step. couldn't be bothered to ring the door bell. It was left 1 metre away from a busy public footpath.”

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Posted 1 month ago

“Slow to deliver. Ordered 13/04 arrived 21/04”

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Posted 1 month ago

“I confidently made my order from Powertools Direct, but then a while later I couldn't find any confirmation email. I was unsure if I had deleted it by mistake (as I had ordered lots of things from different places). I then read the reviews of Powertools direct and got very concerned. After my initial panic I realised that most people who were unhappy, were concerned about communication and extended delivery times. I decided to put my faith in Power Tools Direct and leave them to there work without hassling them. They sent out my items as expected, missing the promised 3 day delivery, but my parcel arrived safely after about 9 days. All items were not only in very good condition, but they were of the expected quality I was hoping for based on the information on the website. I would use Powertools Direct again if I needed to. I think they need to put some energy into communication and give people a clearer expectation of delivery times. With those measures in place they would be extremely competitive.”

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Posted 1 month ago

“Placed an order which was supposed to be delivered Wednesday. We’re now well past that and no updates, no tracking nothing! The worst bit, phone calls don’t get picked up and emails remain unanswered. There’s some half hearted auto message on the phone once it rings out about delays due to staff shortages. That’s simply not good enough, if you genuinely have delays you should have people responding, not ignoring customer. Avoid these guys, it’s really not worth the agro trying to unsuccessfully get things sorted when it’s not working. Buy from elsewhere I will be, going forward..”

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Posted 1 month ago

“Order placed 18.00 Thursday and opted for express delivery. The order was not dispatched until Wednesday, so counting Friday as the day of order, Wednesday would be the 3rd working day, so not a hope in hell of achieving the promised 2-3 day delivery.”

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Posted 1 month ago

“Poor communication, do not answer phone, failed to dispatch order, took multiple emails to cancel and refund. Will never use again.”

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Posted 1 month ago

“long dispatch time with little communication”

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Posted 1 month ago

“Good when I mailed them about my parcel 👍”

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Posted 1 month ago

“Item was fine when arrived. Delivery took over a week where it was advertised as 2-3 working days. Tried calling several times but no answer. Emailed but no reply. Very poor customer service.”

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Posted 1 month ago

“Good service great product thanks”

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Posted 1 month ago

“Easy purchase for superb product. Great delivery with an excellent delivery, including almost real time updates. Godd communications as well.”

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Posted 1 month ago

Power Tools Direct is rated 4.5 based on 13,974 reviews