Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,617 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item received promptly and as described.”

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Posted 1 month ago

“I've not used mine as yet but I borrowed one from one from a client and was so impressed I asked where he got them from, hence my purchase”

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Posted 1 month ago

“Items arrived on time and in A1 condition.”

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Posted 1 month ago

“Thank you for fast service product is great 👍”

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Posted 1 month ago

“Easy to order, delivered on time”

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Posted 1 month ago

“Excellent service.”

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Posted 1 month ago

“I’m sure I shall order from you again. Very happy in every way.”

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Posted 1 month ago

“Fast efficient service at the right price”

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Posted 1 month ago

“Good service and quick delivery. Product as described and seems like good quality.”

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Posted 1 month ago

“Excellent service from order to delivery. Product exactly as described. Delivery on time, fast efficient service.”

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Posted 1 month ago

“Delivered quickly and order was what we wanted.”

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Posted 1 month ago

“Excellent product and service, arrived promptly, very pleased and will return again.”

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Posted 1 month ago

“Can't edit/change previous review, which may give a false "image" No issues with Power Tools. Issue is purely with Royal Mail(Parcel Force) locally, has been an issue for 2yr's +. Not unreasonable for Power Tools to believe that a Tracked/24 Hr/Signed for Delivery would get through (Nb. Delivery made, on 11th Day)”

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Posted 2 months ago

“03.11.25. paid £17.90. 11.11.25 haven't received the order As such, not Power Tools Direct fault, the delivery company used, Royal Mail (Parcel Force) have a 100% delivery failure rate locally. Still annoying when one has forked out cash, not received the order, nor as of yet, a refund. No clarity as to whether or not I will receive a refund”

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Posted 2 months ago

“We ordered 3 tins of wood preserver in light brown. After a considerable delay the delivery arrived, with one tin of light brown and two tins of black! On reporting the issue to Power Tools Direct they requested a photograph!! The colours are written on the tins, so what will a photograph show? Having waited weeks for the delivery how long will it be for replacements, and willl they be the right colour?”

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Posted 2 months ago

“Very happy with purchase and will buy again from them”

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Posted 2 months ago

“after 9 days of not hearing anything regarding an i order i had placed i emailed to ask what was going on to be told the main item i had ordered was out of stock would i like a refund or wait for it to come in, i repiled asking how long it would be to be told another day later they would find out and let me know. i heard nothing else except to be given a refund for the main item not including the delivery charge and a small hand tool i added to my order to make it up got sent to me hence charging me for the delivery, the main item which was the whole point of the order is still showing as in stock on the website. cant believe i had to wait 9 days to find out and only then because i asked.”

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Posted 2 months ago

“Really great service, easy to order and fast delivery Would recommend”

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Posted 2 months ago

“Unbelievably bad service. Stock items ordered Monday for express delivery. No delivery info sent & after 4 days I phoned to ask what was going on. Several phone calls, voicemail each time. No-one phoned back. I emailed asking for you to phone back, you didnt. Then get email from fedex saying items will be delivered following Monday - too late.”

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Posted 2 months ago

“I paid £7:99 for express delivery whick took 7days. Not that good really.”

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Posted 2 months ago

Power Tools Direct is rated 4.6 based on 13,617 reviews