Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,440 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,440 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent servce thanks”

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Posted 4 months ago

“Fast and efficient. Best price I could find anywhere for the Cuprinol fence paints that I needed. Pity that the DX delivery driver got arsey because I called him Pete instead of Peter but you can't blame Power Tools Direct for that. First time using this company but I would definitely use them again. Recommended.”

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Posted 4 months ago

“No indication that item was out of stock until I emailed about non delivery”

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Posted 4 months ago

“Money was taken as payment with delivery promised and advertised to arrive by the 8/9th June which is why I bought from this company so we could fit the deck at the weekend. I waited in deliberately on both days to receive the product. At 4pm on Friday I chased this and the lady (Gosia) promised she’d get back straight away to me with news about the product’s whereabouts. No apology or sense of urgency. She didn’t bother! On Monday morning I had to chase again and she seemed v relaxed about the issue and not particularly interested at all. Eventually, after me chasing things up and wasting time, it arrived. Product hasn’t been opened yet so can’t comment but customer service was extremely poor.”

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Posted 4 months ago

“Good Delivery service”

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Posted 4 months ago

“Excellent service, all went well, thank you.”

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Posted 4 months ago

“Screw are good quality and a good price.”

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Posted 4 months ago

“When I ordered my bike stand I new nothing of the company nor did I read the reviews so here goes, Emailed after nearly one to to be advised that my order was in and as soon as shipped would be advised again, and soon as shipped Mon morning 2 emails one receipt of goods, and one confirming shipping and tracking details. Arrived when said , and in perfect condition. So my experience has been a very good one. Based on this ,I will happily use this company again. Thanks. A Thomason.”

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Posted 4 months ago

“Advertising a product they have not got. Sent something else. Made excuses that the picture doesn’t need to represent what they send.”

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Posted 4 months ago

“Prompt delivery of product which was quite difficult to source online so glad in stock at Power Tools Direct.”

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Posted 4 months ago

“Arrive when expected, good service”

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Posted 4 months ago

“Excellent service”

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Posted 4 months ago

“Good for non-power tools too! Walling hammer excellent, good value, and despatched promptly.”

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Posted 4 months ago

“I wasn’t contacted much about the delivery finally came 1 month late after I ask for a refund and was ignored”

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Posted 4 months ago

“Great products great prices and excellent deliveries , will use again”

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Posted 4 months ago

“Great service, items as described, arrived quickly, well packaged”

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Posted 4 months ago

“Great quality product and excellent customer service.”

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Posted 4 months ago

“Great price for my mastic.”

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Posted 4 months ago

“As many other reviews say, item was showing in stock but actually isn't, hence delays in sending and of course, zero communication unless chased and chased. Disgraceful way to do business, intentionally misleading and being dishonest to your paying customers just to get them to order. You do not deserve the business, all will not get mine ever again.”

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Posted 4 months ago

“Just what we needed good value”

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Posted 4 months ago

Power Tools Direct is rated 4.6 based on 13,440 reviews