Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,825 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,825 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT RISK DEALING WITH THESE PEOPLE They seem to be an old fashioned stockist who are trying to get into online trading BUT THEY ARE MAKING A REAL MESS OF IT. Like so many others, they banked my payment immediately, charged a premium for 2-3 day delivery, failed to explain/apologise for the failure to deliver even remotely on time, and then refused to refund (falsely obtained) excess shipping cost. Luckily for them, as I was buying a top UK brand, I did not bother to read the reviews or else I would not have wasted my time buying from them.”

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Posted 2 months ago

“Good price with a fast efficient turnaround”

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Posted 2 months ago

“Good deal and fast delivery thank you”

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Posted 2 months ago

“Absolutely shocking customer service! I ordered a plastering trowel and it arrived damaged. the corner is bent. The telephone number provided on power tools direct must be a dead line because no one ever answers I’ve tried to call them at least 50 times and everytime it goes to voicemail I have left a voicemail I have also emailed them but still no reply absolutely disgusting I do not recommend stay well clear”

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Posted 2 months ago

“Ive used power tools direct a few times now. Each time ive been ordering screws, and each time ive paid for express delivery. It tell me ill get them within 3 days but its always been over a week late. which this time around has caused me to spend more money and be stuck with extra screws i dont need. very poor service.”

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Posted 2 months ago

“DO NOT Use this company I ordered some goods 2 weeks ago No item I paid next day delivery Don’t answer their phone Horrendous service Or reply to emails”

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Posted 2 months ago

“I placed an order over a week ago of a pair of Helley Hansen kelvin XL Boots, I received confirmation of my order but have heard nothing since, I have tried to contact power tools direct on a number of occasions but still no reply. I would certainly think twice about ordering from this company.”

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Posted 2 months ago

“Like many others, Ordered over two weeks ago, Delivery was very expensive and yet still hasn't arrived and email ignored. Do not use them.”

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Posted 2 months ago

“Still waiting cannot get an answer or any commutation regarding my order”

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Posted 2 months ago

“Placed my order on the 9th of January and paid for express delivery. I waited two extra days past the latest expected date and still didn’t receive my order. I had to contact the sales team about it and requested a refund for the express postage I paid. They didn’t refund me and instead sent the order the next day, with one item missing and screws placed in an envelope instead of the original box. Terrible experience.”

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Posted 2 months ago

“First time I have rdered from this company... frame ledge and braced door ... Communication was good... the office contacted me to sort out delivery date but then it was changed by them and they thankfully let me know in good time.. the door was well wrapped delivery driver was lovely. The installer didn't express any problems othe than it was very knotty. All fitted and two coats of weathershield....”

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Posted 2 months ago

“Great service thanks and I will be back....”

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Posted 2 months ago

“Fantastic service with very clear communication.”

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Posted 2 months ago

“Paid extra for express delivery but the item wasn't even shipped before the advertised delivery date. I asked for a refund of the express delivery charge but the company refused to make this claiming that the delay was reasonable”

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Posted 2 months ago

“Ordered product for fast despatch, did not arrive, no response to email or phone, awful service- avoid using this company”

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Posted 2 months ago

“No issues experienced would recommend no problem”

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Posted 2 months ago

“Very pleased with product received delivered well packaged thank you”

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Posted 2 months ago

“I placed an order on 12th January, today is the 23rd and no delivery to date, although they were quick enough to process the payment. Unreachable by phone, only a standard email reply saying they were experiencing a high volume of emails. I recommend avoiding dealing with this company.”

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Posted 2 months ago

“Very good service and product”

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Posted 2 months ago

“DIABOLICAL COMPANY , ADVERTISING GOODS IN STOCK THEN DONT DELIVER ,STATING NOT AVAILABLE , LOST ME OVER A WEEK ON THIS JOB AND STILL NO DELIVERY BEEN 12 DAYS NOW , NOT EVEN. A REPLY TODAY TO AN E MAIL , "WARNING "DONT TRUST WHAT THEY CLAIM AS STOCK TO BE AVAILABLE TO DELIVER TO YOU , "BUT ,THEY WILL TAKE YOU MONEY "and no offer of a refund”

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Posted 2 months ago

Power Tools Direct is rated 4.5 based on 13,825 reviews