Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,085 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,085 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 20th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was extremely disappointed with the level of customer service received regarding order #1000616705. I placed my order on 6th May and, after still awaiting delivery, contacted the company requesting an update as I had a customer relying on these items. Despite sending a polite enquiry asking for a delivery timeframe, I initially received no response or update. The order was eventually delivered on Friday 15th May and I did receive an email, however there was no apology or explanation for the delay — simply notification that it had been shipped. Delays can happen and most customers understand that. As a business owner myself, I completely appreciate that things do not always go to plan. However, basic customer service and communication go a long way, and that was unfortunately lacking throughout this experience. To add to the disappointment, the items arrived in a cardboard box that was clearly not strong enough to support the weight inside. The packaging had torn during transit and looked damaged on arrival. Thankfully the items themselves had not been damaged, but that seemed more down to luck than adequate packaging. Overall, the issue was not simply the delay itself — it was the lack of communication, absence of any explanation or apology, and poor packaging that made this a frustrating experience.”

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Posted 2 months ago

“Excellent service thank you”

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Posted 2 months ago

“Not good: I'm very disappointed given the positive Trust Pilot reviews. 1) I paid express delivery to which one is defaulted (£7.95 increasing to £9.95 once I added an item, cancelling out the 5% discount ) when I ordered on 4 May so expect to receive the parcel that week - as per the timer on the order page. It did not arrive. After leaving a voicemail and emailing, I receive a standard email explaining issues with staff shortage. 2) DX delivery despite rescheduling delivery twice (due to being away) and receiving confirmation, the courier leaves the parcel outside my house. 3) However, I only received part of the order on 13 May - after ordering on 4 May. I am still awaiting the rest of my order...”

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Posted 2 months ago

“Item arrived well packed in great condition. Good on line supplier. I will recommend to everyone I know”

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Posted 2 months ago

“very good service”

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Posted 2 months ago

“great service good delivery also blades look very good thanks”

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Posted 2 months ago

“tried calling to find out where my order was sevral times, left a voicemail never had anything back, sent an email never had anything back. it arived 4 days even when it said express delivery. i wouldnt use you again”

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Posted 2 months ago

“Took a week from ordering for dispatch -during this time there was no communication with me on order status. Had to chase to see what was happening.”

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Posted 2 months ago

“My order did not arrive in the given timescale and still hasn't arrived and they are ignoring my email . Do not use”

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Posted 2 months ago

“I have had a lack of customer service as quality personnel did not check part of my order to ensure that I would be able to use the air purifier. The power supply cable is missing from the appliance.”

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Posted 2 months ago

“Paid £7 for express delivery ….after 5 days I’ve just been informed that my delivery has just been shipped ☹️”

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Posted 2 months ago

“Order came very quickly.”

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Posted 2 months ago

“Purchased a compression tester from this company which didn't arrive on time . Contacted them which was a waste of time. Luckily I paid with PayPal so I got them involved . Got the compression tester two day's later . Absolutely shocking customer service i certainly will not use them again and wouldn't recommend them to anyone.”

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Posted 2 months ago

“Ordered around 6 items totalling around £125, an eye watering £17 for standard shipping and handling. After a few days I got two credit memos saying they couldn’t fulfil my order on some items, and removed 3 items and refunded me, all while leaving the shipping price the same. I got frustrated with this as im sick and tired of companies saying they have items and don’t. I asked to cancel my order and refund everything back. First time user of their service and won’t be returning, will stick with Amazon.”

Helpful Report

Posted 2 months ago

“One big problem for this company to fix is setting the customers expectation. If your going to say ' order within the next x hours and get a delivery on x date' then you need to be able to achieve that expectation. To receive an order a day late, is ok, to receive an order 6 days after the planned date is bad and would prevent me using the company again.”

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Posted 2 months ago

“Slow delivery even though they charged for express delivery it took 10 days and very poor communication won’t be using them again.”

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Posted 2 months ago

“Excellent service”

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Posted 2 months ago

“A few dents on the fork handle but not bad, rest of order immaculate, happy with my purchase and will be using again”

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Posted 2 months ago

“An excellent company to deal with. No frills, just good honest equipment at a great price. Service absolutely excellent.”

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Posted 2 months ago

“Absolutely shocking customer service ( it doesn’t exist ) . Ordered AstroTurf glue 10 days ago , paid express delivery so it was with me within 2 days . Still not here , still no response ,Tried phoning 20 times today alone and still nothing . Going to go buy from somewhere else now as I needed the glue last week 🤯🤯 avoid very frustrating”

Helpful Report

Posted 2 months ago

Power Tools Direct is rated 4.5 based on 14,085 reviews