Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.52

4.5 Rating 13,939 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,939 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well pleased, many thanks.”

Helpful Report

Posted 1 month ago

“Took a while to arrive but all good once received.”

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Posted 1 month ago

““I ordered a garden tool and received order confirmation on 23 March but no mention of delivery timeframe. I emailed for an update but only received a marketing-style reply of no relevance, and the phone support wasn’t reachable. Still no delivery confirmation or an acceptable reply.”

Helpful Report

Posted 1 month ago

“I make a complaint by email and you do not reply. You ALSO do not answer the phone. All I get is a message "Person is not available - GOODBYE" I mean how rude is that? So you are just another company keen to sell you stuff but when things are not right you suddenly disappear! Signs of a scam business. D Smith.”

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Posted 1 month ago

“Wide range of products at competitive prices and speedy delivery.”

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Posted 1 month ago

“Great quick service,easy selections, plenty of tools,great prices,will use again”

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Posted 1 month ago

“Great item at a very reasonable price, but very slow delivery. £6.95 for express delivery that took 5 days to arrive. Very poor, not sure I will use again. This was not down to Royal Mail has the label was only printed Friday, which was 5 working days post order.”

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Posted 1 month ago

“As several times before, great products at the best prices, carefully packaged and fast postage, will definatley use powertool direct again.”

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Posted 1 month ago

“great prices ,but the delivery time could be better ,,had to wait 6 days for a few boxes of screws ..other wise quite happy ,”

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Posted 1 month ago

“My order was placed using express delivery, the order wasn't even despatched until the evening of the indicated delivery day. The reply to my enquiry was very slow. The item I purchased was as described, I just feel let down by slow despatch and poor customer service.”

Helpful Report

Posted 1 month ago

“Only part of the order was delivered. The picture on-line showed two pieces a lever arm and a pivot block but only the arm was delivered. Which is useless on its own. I am NOT happy.”

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Posted 1 month ago

“Good service”

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Posted 1 month ago

“Impossible to get through on the phone and automated reply implies they do not wish to talk to you! Email reply came too late to be useful.”

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Posted 1 month ago

“Great service, good prices, fast delivery.”

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Posted 1 month ago

“Good prices but very slow dispatch and difficult to get hold of customer service - email only. Delivery charge was expensive but as a next-day service you can stomach paying it... if the order is packed and packed same or next day. On this occasion I waited a week until querying (via email as phone system doesn't allow you to speak to customer services), recieved an email resopnse after 3 days and order was dispatched - so 11 days from order to delivery. Are the cheap prices worth it? You decide”

Helpful Report

Posted 1 month ago

“Very slow delivery,8 days, not the expected 3-4 days. The item is fine, wrapped in bubble wrap for delivery. Also the Google search is misleading as it stated free delivery and only when ordering it shows that it’s only free if you spend a large amount (I think it was £250)”

Helpful Report

Posted 1 month ago

“Item received well packaged. Perhaps postage could have been a little quicker, otherwise service was fine.”

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Posted 1 month ago

“How I wish I had read these reviews before I place the order. No free delivery cost £6:95. And no parcel received. Go to Manomano very good company and they supply the goods. They also respond to phone calls. Shocking service. I will try to get money back from my bank”

Helpful Report

Posted 1 month ago

“They offer 2 postage costs and neither are delivered in the time frame stated didn't even despatch item until 6 days after purchase”

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Posted 1 month ago

“xxxxxxxxxxx”

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Posted 1 month ago

Power Tools Direct is rated 4.5 based on 13,939 reviews