Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,296 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have emailed twice to get some help, nut no reply!!?”

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Posted 3 months ago

“Advert stated free delivery But delivery charges added at checkout Totally dishonest”

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Posted 3 months ago

“Quick, accurate service. Got my batteries within 2 days. Great!”

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Posted 3 months ago

“Product was offered at a good value price , Web site was easy to navigate, delivery was reasonable and on time , communication was good with tracking included, will return later for further purchases”

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Posted 3 months ago

“Poor service”

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Posted 3 months ago

“I am still waiting delivery. If you try to ring you get a message saying their phone system isn’t working. If you email them they don’t respond. Unfortunately makes you wonder if they are still a going concern? If not then it is really poor customer service. Please just let me know when my order will be sent - is that too much to ask?”

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Posted 3 months ago

“Easy to order. Good communication. Process straightforward. delivered on time. All very staisfactory. I would use this Seller again.”

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Posted 3 months ago

“Arrived quick. Exactly as shown”

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Posted 3 months ago

“very quick andvgood service”

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Posted 3 months ago

“Very poor service , and terrible communication , still feeling robbed now !”

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Posted 3 months ago

“Great product, Great price, delivered on time.”

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Posted 3 months ago

“I’ve used Power Tools Direct a few times, for business. In a situation where unreliability costs time and money, Power Tools Direct has done neither, and at a competitive price, which is why I keep going back to them.”

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Posted 3 months ago

“Ordered a right angle tap hose connector paid £6.99 for express delivery and it took over a week to arrive. Did contact customer service and spoke to a lovely lady and she explained that they were waiting for stock to be delivered to them but why express delivery if they're not in stock”

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Posted 3 months ago

“I ordered from them as their delivery date was the quickest if I paid extra for express delivery. They didn’t even ship until after the proposed delivery date causing me issues on site. I raised this with customer service and was told I should have read the Ts and Cs and that delivery was always estimated. They were that blunt. The express delivery just speeds it up after it has been dispatched. No apology, no offer of part refund even for the delivery portion. My response was to say that the dismissive response was totally unacceptable and they just ignored me. Worst customer service I’ve had during an 18 month build process.”

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Posted 3 months ago

“Very pleased with my Kent & Stowe Garden Life Digging Spade. Ordered on Thursday, 16th; delivered on Monday, 20th. No room for complaint!”

Power Tools Direct 5 star review on 20th July 2026

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Posted 3 months ago

“Excellent service , delivered on time.”

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Posted 3 months ago

“Excellant service thank you”

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Posted 3 months ago

“Delivery time more like 3 weeks not days”

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Posted 3 months ago

“Really quick service, here a day earlier than I expected. Good product, so far as I can tell, firm seems excellent.”

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Posted 3 months ago

“........................”

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Posted 3 months ago

Power Tools Direct is rated 4.5 based on 14,296 reviews