Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,085 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,085 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 20th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Comms. Fast postage. Good seller.”

Helpful Report

Posted 2 months ago

“£35 paid for handling and delivery on the 27th April for some wood augers and boxes of screws still awaiting delivery on the 9th May. Very poor service (even allowing for the Bank Holiday) do not use this company!”

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Posted 2 months ago

“Poor communication. Adhesive was not delivered the next day and there was no response on the website or the phone number. I will be cancelling my order as it has messed up my project plan due to the delay.”

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Posted 2 months ago

“Good products,fair prices and FAST delivery 👌”

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Posted 2 months ago

“Scammers! Taken £180 on 4th may. No indication as to when I goods will arrived. Tried to call them several time and haven't had an answer. Sent 3 emails and still no answer. Horrendous service! AVOID!!”

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Posted 2 months ago

“Not Great on delivery, took over a week and emails can take over 24 hrs to respond to. Ok if you'er not in a hurry!”

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Posted 2 months ago

“Not Great on delivery, took over a week and emails can take over 24 hrs to respond to. Ok if you'er not in a hurry!”

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Posted 2 months ago

“Taken money but no stock, then email to say items have been dispatched from Gosia? Then email saying refunded, no stock Gave tracking number for items not in stock? Very poor”

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Posted 2 months ago

“Ordered on 24th April, money went straight out of my account. Then had to wait until 6th May for item to be delivered!!! Sent email asking where my order was, reply two days later saying it has been dispatched (it hadnt), no apology, nothing. Absolutely appalling service!”

Helpful Report

Posted 2 months ago

“I ordered a cement mixer on 1st May which indicated delivery by 5 May. When I had completed my transaction, the dates given were 5 or 6 May. It's now the 7th May and I've finally been given a tracking notice with FEDEX. I went to the site, and FEDEX haven't even received the item yet. When I chased via email, all I got was an acknowledgement of my email, and a note telling me not to send more emails. Won't be using this shower again!”

Helpful Report

Posted 2 months ago

“I have ordered a number of itmes that have not arrived and have had no response from the company. Absolutley shocking customer service.”

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Posted 2 months ago

“Excellent Bahco files-great quality and price,delivered promptly highly recommended.”

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Posted 2 months ago

“i was supplied with a product that was already 13 months old, it only had 18 month shelf life and gets more and more difficult to work with as it ages, their responce was send un used products back for refund. i dont have the time or want to pay for retuns, and wouldnt need to if they suppied good product”

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Posted 2 months ago

“Had the products I was looking for and for a very competitive price.”

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Posted 2 months ago

“I ordered and after two weeks I found out by logging on to my account that they had cancelled and refunded my order. No explanation, no apology, just plain rude and unprofessional. DO NOT DEAL WITH THIS COMPANY. I did try to phone to track my order and only got a recording saying they were too busy and if I email please only do it once. I assume from that they are having issues?”

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Posted 2 months ago

“We got the metal watering can today, it was well boxed up BUT it had a few chips on it and there was a slight dent on it.”

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Posted 2 months ago

“Everything perfect item ideal came in good time was kept up to date with delivery”

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Posted 2 months ago

“All good, thank you for excellent service. 10/10...Bruce”

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Posted 2 months ago

“My item has not been deliverd on time and i paid for delivery.this has caused me upset for customer and ruind my shedule for the weekend. So dissapointed”

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Posted 2 months ago

“First and last time using £6 delivery for a small item on a standard 3-5 working day service. Took 9 working days”

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Posted 2 months ago

Power Tools Direct is rated 4.5 based on 14,085 reviews