Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,825 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,825 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“was very easy to purchase the items i wanted. and was quick to post out the parcel.”

Helpful Report

Posted 3 months ago

“Placed an order took forever to arrive in the meantime part of the order was canceled with no explanation”

Helpful Report

Posted 3 months ago

“Ordered a cutting blade with a 2-3 days delivery times still waiting a week later DO NOT USE terrible customer services”

Helpful Report

Posted 3 months ago

“Very slow delivery as advertised as in stock”

Helpful Report

Posted 3 months ago

“Very poor delivery no tracking even though it says you can track delivery. communication dismal they never answer the phone and your lucky to get an email reply within 24hrs.”

Helpful Report

Posted 3 months ago

“Received no confirmation of the order. On placing the order took the option for express delivery. The actual delivery took an unreasonable time - numerous days to arrive. Phoned the helpline left a message asking about its whereabouts- had no order number but left contact details - did not receive a response. A sorry story - customer service would have avoided these problems”

Helpful Report

Posted 3 months ago

“Great quality and value and received in good time - many thanks”

Helpful Report

Posted 3 months ago

“Delivery late one week.”

Helpful Report

Posted 3 months ago

“Having submitted and created an account. and made a purchase on 6th January and paid for Delivery (1000586105 Order number) I still have not received the goods? I have purchased these items from a different source Delivery Charge £4.99. Delivered in 3 days. Just not good enough. If you would care to reply Email address. melvynkirk@yahoo.co.uk”

Helpful Report

Posted 3 months ago

“Very smooth transaction, good communication, packed well and received on time.”

Helpful Report

Posted 3 months ago

“Ordered set of levels arrived in a couple of days all as email stated.Goods all as described on listing pleased can't wait to use them. Regards Terry Fox”

Helpful Report

Posted 3 months ago

“Was very disappointed. The advert for the rake I bought said delivery free of charge, but I got charged approaching £16 for an item costing just over £30. The excuse was that the carriage gets added on checkout, but as the advert said Carriage FOC, I never looked. Have asked for a refund, but so far nothing. Also today they have charged another £1, for what I have no idea. All very unsatisfactory as far s I am concerned.”

Helpful Report

Posted 3 months ago

“Quick and easy to order.Good price and delivered on time”

Helpful Report

Posted 3 months ago

“Item ordered not received after 10 day given royal mail tracking number but unable to track emailed 3 times same response "dispatched with royal mail given tracking number that doesn't work" AVOID THIS COMPANY”

Helpful Report

Posted 3 months ago

“Ordered some loft stilts on the 3rd Jan and paid for express delivery. No update in relation to delivery, have tried to call - no answer and no reply to the emails I have sent chasing.”

Helpful Report

Posted 3 months ago

“Massive delay in sending. Part of order still not arrived and lack of updates”

Helpful Report

Posted 3 months ago

“Excellent”

Helpful Report

Posted 3 months ago

“Great products, prompt delivery, will definitely use the service again.”

Helpful Report

Posted 3 months ago

“What a complete waste of time this company is ! Order items listed as in stock to wait days for your delivery then when chased up you get a notification that your due a refund in several days because of no stock ! DONT EVEN WASTE YOUR TIME GO ELSEWHERE Read the reviews I wish I had .”

Helpful Report

Posted 3 months ago

“Delayed delivery no update, can not get through to office and no response on emails.”

Helpful Report

Posted 3 months ago

Power Tools Direct is rated 4.5 based on 13,825 reviews