Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.52

4.5 Rating 13,975 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,975 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wide range of products at competitive prices and speedy delivery.”

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Posted 2 months ago

“Great quick service,easy selections, plenty of tools,great prices,will use again”

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Posted 2 months ago

“Great item at a very reasonable price, but very slow delivery. £6.95 for express delivery that took 5 days to arrive. Very poor, not sure I will use again. This was not down to Royal Mail has the label was only printed Friday, which was 5 working days post order.”

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Posted 2 months ago

“As several times before, great products at the best prices, carefully packaged and fast postage, will definatley use powertool direct again.”

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Posted 2 months ago

“great prices ,but the delivery time could be better ,,had to wait 6 days for a few boxes of screws ..other wise quite happy ,”

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Posted 2 months ago

“My order was placed using express delivery, the order wasn't even despatched until the evening of the indicated delivery day. The reply to my enquiry was very slow. The item I purchased was as described, I just feel let down by slow despatch and poor customer service.”

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Posted 2 months ago

“Only part of the order was delivered. The picture on-line showed two pieces a lever arm and a pivot block but only the arm was delivered. Which is useless on its own. I am NOT happy.”

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Posted 2 months ago

“Good service”

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Posted 2 months ago

“Impossible to get through on the phone and automated reply implies they do not wish to talk to you! Email reply came too late to be useful.”

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Posted 2 months ago

“Great service, good prices, fast delivery.”

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Posted 2 months ago

“Good prices but very slow dispatch and difficult to get hold of customer service - email only. Delivery charge was expensive but as a next-day service you can stomach paying it... if the order is packed and packed same or next day. On this occasion I waited a week until querying (via email as phone system doesn't allow you to speak to customer services), recieved an email resopnse after 3 days and order was dispatched - so 11 days from order to delivery. Are the cheap prices worth it? You decide”

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Posted 2 months ago

“Very slow delivery,8 days, not the expected 3-4 days. The item is fine, wrapped in bubble wrap for delivery. Also the Google search is misleading as it stated free delivery and only when ordering it shows that it’s only free if you spend a large amount (I think it was £250)”

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Posted 2 months ago

“Item received well packaged. Perhaps postage could have been a little quicker, otherwise service was fine.”

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Posted 2 months ago

“How I wish I had read these reviews before I place the order. No free delivery cost £6:95. And no parcel received. Go to Manomano very good company and they supply the goods. They also respond to phone calls. Shocking service. I will try to get money back from my bank”

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Posted 2 months ago

“They offer 2 postage costs and neither are delivered in the time frame stated didn't even despatch item until 6 days after purchase”

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Posted 2 months ago

“xxxxxxxxxxx”

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Posted 2 months ago

“Fantastic service - product price very competitive- all good”

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Posted 2 months ago

“Product hasn't been delivered. No email response and the telephone just rings and rings. Glad it wasn't much of an order as I don't expect to receive it. Many good tool companies online. Do not lose your money with this one”

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Posted 2 months ago

“Excellent piece of kit and needed extra skids for a river table so purchased another one that I am waiting to receive”

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Posted 2 months ago

“WORSE CUSTOMER SERVICE.THE PHONE NUMBER PROVIDED NEVER EVER ANSWER JUST KEEP RINGING I TRIED FROM LASG TO LAST WEEK FROM THURSDAY 12 th March TILL TUESDAY 19th MARCH NOT PROVIDED ANY TRACKING NUMBER SENT EMAILS TO CHASE THE ORDER ASKING THEM TRACKING NUMBER INSTEAD HELPING ME REPLING SOMETHING ELSE IN THE EMAIL ITEAM WAS DELIVERED I SEPT £700 ON AIR COMPRESSOR INCLUDED I THINK £70 DELIVERY DELIVERY COMPANY DIDNT EVEN CALLED ME THAT ONE PALLET IS COMING ON TUESDAY AFTERNOON NO COMMUNICATION AT ALL MY HUSBAND WAS JUST LEAVING SUDDENLY DELIVERY TRUCK APPEARE.SO HE SEEN HIM IF I WAS ON MY OWN I WAS NOT ABLE TO DO ANYTHING AS IT SPOUSE TO BE 2 MEN DELIVERY BECAUSE IT WAS ABOUT 113KG.I WIL GIVE THIS COMPANY 1 OUT OF 10 IN THE EMAIL STAFF WAS RUDE.IN THE END THEY FINALLY PROVIDED ME THE TRACKING NUMBER ON WEDNESDAY NEXT DAY AFTER RECEIVING THE ITEM.”

Helpful Report

Posted 2 months ago

Power Tools Direct is rated 4.5 based on 13,975 reviews