Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.54

4.5 Rating 13,715 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 2nd March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was not the best as my original order took over a week to be delivered with no correspondence from the seller. i had to chase my order as i hadn't received any updates. Overall poor service!”

Helpful Report

Posted 3 months ago

“Ordered products on the 21.11.25 still waiting for delivery on the 2.12.25. Emailed power tools-poor email response with no explanation to delay Phoned and emailed on the 2.12.25 no response from powertools. Will not use again nor would I recommend them. Item not received in time stated and looks like the items will not be delivered. Now trying to get my money back”

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Posted 3 months ago

“Great products, great price and prompt delivery”

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Posted 3 months ago

“Good tools at a good price. Finding and ordering is straightforward. Delivery could perhaps be a bit quicker.”

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Posted 3 months ago

“Ordered an item and paid for gast track courier delivery. Four working days later as it hadn’t arrived I emailed PTD and received a reply stating they had supply issues and were sure I would be understanding and they would advise me when it was being dispatched. No offer to chase up or refund the extra postage costs. Three days later, item was delivered by Courier without any advanced warning. Item is fine but if you are going to charge a premium for delivery, you ( literally) need to deliver that.”

Helpful Report

Posted 3 months ago

“Look at all these fake 5 star reviews, amazing how they get away with it. Website claims they have over £50 million pounds worth of stock, yet Companies House shows they hold stock assets of £229k, quite a difference. Considering the massive delay from point of order to delivery, one might believe they are just an Aliexpress based trans-shipping company. Dont get tricked by the cheap prices, and if you want to wait 2 weeks for parts, just order them from Aliexpress yourself.”

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Posted 3 months ago

“From Ordering to delivering, service was quick & efficient”

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Posted 3 months ago

“Easy to order. I was kept well informed as to when package would arrive. It arrived in good order.”

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Posted 3 months ago

“Did exactly what was required with purchase delivery and quality.”

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Posted 3 months ago

“Good service also good range”

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Posted 3 months ago

“We paid for express delivery, it took a week!!”

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Posted 3 months ago

“A great service”

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Posted 3 months ago

“Order arrived quckly and well packed. Was also cheapest price I could find!”

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Posted 3 months ago

“From putting order in and delivery there was no problem whatsoever, will definitely use you guys again,”

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Posted 3 months ago

“Avoid this company like the plague. Paid for item next day delivery on a Saturday. Didn’t expect it Monday but atlleast by Tuesday over a week. Excuse after excuse. Don’t waste your time”

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Posted 3 months ago

“Fast and efficient order and delivery”

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Posted 3 months ago

“Order placed last Thursday . No word of dispatch or delivery date. No one answering phones after repeat calls.”

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Posted 3 months ago

“NOT AT ALL IMPRESSED. VERY MISLEADING ADVERTSING. THE GOODS WERE IN STOCK AND AVAILABLE.TWO DELIVERY OPTIONS OFFERED. 2-3 DAYS SELECTED AT ADDITIONAL COST. AFTER 3 DAYS NO DELIVERY RECEIVED AND NO NOTIFICATION OF PROBLEMS . ON QUERYING WAS INFORMED THAT DELIVERY TIME QUOTED IS THE TIME AFTER DESPATCH (IN THE SMALL PRINT) NOT FROM PLACING THE ORDER AND PAYING FOR THE GOODS. THE GOODS HAD STILL NOT BEEN DESPATCHED !!!!!!! TOTAL TIME FROM ORDERING TO RECEIVING GOODS WAS 7 DAYS. I DO NOT AGREE WITH "REVIEWS.io Terms and Conditions" AS THERE ARE NONE AVAILABLE TO REVIEW !!!!!!!”

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Posted 3 months ago

“Item received promptly and as described.”

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Posted 3 months ago

“I've not used mine as yet but I borrowed one from one from a client and was so impressed I asked where he got them from, hence my purchase”

Helpful Report

Posted 3 months ago

Power Tools Direct is rated 4.5 based on 13,715 reviews