Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,296 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery a whole week late”

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Posted 3 months ago

“Easy to buy from Good information about the delivery Prompt delivery All good”

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Posted 3 months ago

“Having paid for express delivery it still took a week to arrive. The item was poorly packaged and looked like it had been kicked around a football pitch. Luckily the item survived its ordeal and works correctly but not the service I would expect.”

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Posted 3 months ago

“Great service and fast and accurate delivery”

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Posted 4 months ago

“Not much to say, ordered online, never spoke to anyone, goods arrived as expected. All good.”

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Posted 4 months ago

“Very pleased with the ordering of my item, and customer services, my orders is of a high quality and Ian very pleased from start to finish.”

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Posted 4 months ago

“Great item and price. Dispatched as expected but would have been nice if it had come next day as I thought it might - item was purchased before 8pm as website states for next day delivery. Still good service though, thank you.”

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Posted 4 months ago

“Easy to use website with a smooth transaction Delivery time Scales perfect and firmly packed. Recommend”

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Posted 4 months ago

“Ordered paint swatches, website said 3-5 days delivery. Day 5 I chased up to be told some items were out of stock and would be despatched when back in - no timescale given. I emailed to ask re timescale, but no reply. 3 days later I get a partial refund notification from PayPal, with no other details. I then get an email from this company saying they're looking into when stock will be available to send out! I finally got some of my items the following day, but was angry to see they were still selling the same out of stock items on their website the whole time! Not a great experience, and will not be shopping here again.”

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Posted 4 months ago

“Excellent service, would highly recomend power tools direct, quick and efficient.”

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Posted 4 months ago

“CANNOT SCORE NO STARS OR I WOILD HAVE. NO COMMUNICATIONS OF WHEN GOODS WIL BE RECIEVED. TELEPHONE NUMBER ON WEBSITE TELLS YOU THEY HAVE NO TELEPHONE ACCESS. TOOK FIVE EMAILS TO GET A RESPONSE. WIL NOT BE USING AGAIN”

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Posted 4 months ago

“Excellent service and would highly recommend”

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Posted 4 months ago

“product reach within allable days great job done”

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Posted 4 months ago

“Have used these stain removers in the past & excellent. Easily ordered although took a while to arrive but fault was with the courier.”

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Posted 4 months ago

“I recently purchased online a moisture detector and upon receiving the product discovered it was defective. I contacted the company via email and they provided a full refund with no quibbles without waiting for the item to be returned. Top marks and I won’t hesitate to buy from them again. Many thanks”

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Posted 4 months ago

“Massive stock coupled to a first class service, gives you a perfect company to deal with.”

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Posted 4 months ago

“Items never arrived. Can't get a refund and nobody responding to my enquiries. Courier company tracking does not work and they claim to of attempted delivery when they clearly hadn't. Think this could be a scam”

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Posted 4 months ago

“Easy to use website and quick delivery. Notifications of delivery a little scarce though?”

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Posted 4 months ago

“I cannot get an update on my order from 1 week ago. Tracking does not work. You do not have a working telephone number. You have taken the money for my order. An explanation over and above an apology would be welcome please.”

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Posted 4 months ago

“The right equipment at the right price. I fully recommend Power Tools Direct”

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Posted 4 months ago

Power Tools Direct is rated 4.5 based on 14,296 reviews