Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.51

4.5 Rating 14,085 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,085 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 20th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery driver lied.. he said parcel was delivered next door to No 60, he did not, he dumped it on my door step. couldn't be bothered to ring the door bell. It was left 1 metre away from a busy public footpath.”

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Posted 2 months ago

“Slow to deliver. Ordered 13/04 arrived 21/04”

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Posted 2 months ago

“I confidently made my order from Powertools Direct, but then a while later I couldn't find any confirmation email. I was unsure if I had deleted it by mistake (as I had ordered lots of things from different places). I then read the reviews of Powertools direct and got very concerned. After my initial panic I realised that most people who were unhappy, were concerned about communication and extended delivery times. I decided to put my faith in Power Tools Direct and leave them to there work without hassling them. They sent out my items as expected, missing the promised 3 day delivery, but my parcel arrived safely after about 9 days. All items were not only in very good condition, but they were of the expected quality I was hoping for based on the information on the website. I would use Powertools Direct again if I needed to. I think they need to put some energy into communication and give people a clearer expectation of delivery times. With those measures in place they would be extremely competitive.”

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Posted 2 months ago

“Placed an order which was supposed to be delivered Wednesday. We’re now well past that and no updates, no tracking nothing! The worst bit, phone calls don’t get picked up and emails remain unanswered. There’s some half hearted auto message on the phone once it rings out about delays due to staff shortages. That’s simply not good enough, if you genuinely have delays you should have people responding, not ignoring customer. Avoid these guys, it’s really not worth the agro trying to unsuccessfully get things sorted when it’s not working. Buy from elsewhere I will be, going forward..”

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Posted 2 months ago

“Order placed 18.00 Thursday and opted for express delivery. The order was not dispatched until Wednesday, so counting Friday as the day of order, Wednesday would be the 3rd working day, so not a hope in hell of achieving the promised 2-3 day delivery.”

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Posted 2 months ago

“Poor communication, do not answer phone, failed to dispatch order, took multiple emails to cancel and refund. Will never use again.”

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Posted 2 months ago

“long dispatch time with little communication”

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Posted 2 months ago

“Good when I mailed them about my parcel 👍”

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Posted 2 months ago

“Item was fine when arrived. Delivery took over a week where it was advertised as 2-3 working days. Tried calling several times but no answer. Emailed but no reply. Very poor customer service.”

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Posted 2 months ago

“Good service great product thanks”

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Posted 2 months ago

“Easy purchase for superb product. Great delivery with an excellent delivery, including almost real time updates. Godd communications as well.”

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Posted 3 months ago

“I placed an order and paid extra for the quicker delivery option. 4 days later, no sign of it being dispatched, no response to an enquiry via the website and a useless recorded telephone message saying they were busy. I needed the order to complete. Job and so this has ad to be postponed and an alternative supplier found. Completely useless and I have cancelled my order.”

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Posted 3 months ago

“Keep away from this company.No response to emails when calling by phone you get an auto response to busy. Stock is running late for delivery.”

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Posted 3 months ago

“great service”

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Posted 3 months ago

“Very poor, this company does not answer the phone just suggests you email, days to reply to emails, then cancels the order due to no stock. Does not issue a refund just a credit so now have to chase. They are still inviting orders for the same product, saying its in stock and promising a 3 day delivery if ordered within 22 hours. After reading this you would be mad to order from this outfit”

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Posted 3 months ago

“Great service item arrived quickly and in good order wood buy from them again”

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Posted 3 months ago

“Very good products but the delivery service is very slow, not recommended if you require items soon.”

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Posted 3 months ago

“If express delivery takes nine days I’d be avoiding normal delivery!”

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Posted 3 months ago

“Very Efficient prompt professional service that i will use again !”

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Posted 3 months ago

“Delivery was quick and product was very well made”

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Posted 3 months ago

Power Tools Direct is rated 4.5 based on 14,085 reviews