Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,296 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Put in an urgent order thinking it will be here by the weekend, nothing, tried email and calling (which they have disconnected, why bother listing it) haven’t heard back since? Is this a legitimate company? Very poor service.”

Helpful Report

Posted 4 months ago

“No issue with the items ordered, however the service was not great. I paid extra for express delivery, the website showing ETA Tuesday. The package was not processed until that Tuesday and I had to reach out to ask what's happening. No reason provided, just a tracking number once it was processed. The items ended up being delivered at the end of the week. Not great.”

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Posted 4 months ago

“Paid for next day delivery, it didn’t arrive until a week later after lot of emails were sent by me. Eventually got PP refunded ,won’t be using them again very poor service”

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Posted 4 months ago

“Quickly delivered, well wrapped in good condition when arrived”

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Posted 4 months ago

“This is the second order I have placed with this company and will be the last very slow service with goods taking 2-3 weeks to come! Do not recommend!”

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Posted 4 months ago

“Good product range in stock , very good communications all the way”

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Posted 4 months ago

“Delivery saud 3-5 working days but item arrived in 2!!!Superb”

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Posted 4 months ago

“Good quality product perfect for the job and fast delivery would highly recommend”

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Posted 4 months ago

“Well packaged. Delivered as informed. Ordered at the weekend. Arrived Tuesday. Use a lot of these and they’re at a good price.”

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Posted 4 months ago

“Poor service. Was not dispatched for 8 days. If a customer had to pay for 48 hour delivery they expect it to be dispatched immediately. No phone lines and did not reply to 3 emails until conveniently the day it was delivered. I will never buy again.”

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Posted 4 months ago

“Excellent price, brilliant delivery service & the compost sieve is great quality, easy to build & does a fantastic job: saves hours of back breaking leaned over a wheelbarrow.”

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Posted 4 months ago

“Very quick delivery and a good price”

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Posted 4 months ago

“A very he3lpful and positive company but using Royal Mail for 'express deliveries' is perhaps dubious as Royal Mail don't seem to understand the concept. A 2nd class stamp would have been quicker than the express service I pade for.”

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Posted 4 months ago

“STILL not received as at Thursday 25 June!!! DX says there's a problem”

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Posted 4 months ago

“Ordered ref 1000626708 and still waiting Sent 4 emails via their website and had no response. I have tried calling but their phone number is unobtainable”

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Posted 4 months ago

“Placed an order on Jume 18th, for a Kent and Stowe Capability spade, paying the extra for express delivery. Now, on June 23rd, I still do not have my order, despite literally living within a mile of the warehouse. However, they no longer allow you to collect your order, unlike back when there was a trade counter. Unfortunately, since that shut, the service has declined markedly. Email goes without a response. The phoneline, despite working well enough to provide a message, tells you that there is no working phoneline and to email any queries - not much good when they go without a response. I had planned to order quite a lot more stuff, but based on this latest transaction, I'm having second thoughts. 😒”

Helpful Report

Posted 4 months ago

“Placed large order on 14th June and paid extra extra for express delivery. 8 days later no delivery, no response from Sales email address querying order. The phone number listed rings out to message stating they have no active phone number. Do not truse reviews here at - check trustpilot reviews 3.3 wirh 2200 reviews Directors also have similar company "BUILDING SUPPLIES DIRECT LTD " registered with many bad reviews, Do not recommend to use this company.”

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Posted 4 months ago

“I ordered Tuesday and paid £6.99 postage but still not arrived as is was a father's day present very disappointed”

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Posted 4 months ago

“I am very furious because I ordered something a week before father's day and it clearly said if I ordered something i should receive it before 17th June we'll it's clearly gone past 17th June and still not happy about it very poor service in my opinion I won't be ordering anything here again”

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Posted 4 months ago

“Easy to order online and good delivery.”

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Posted 4 months ago

Power Tools Direct is rated 4.5 based on 14,296 reviews