Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,296 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Process orders that have been cancelled Advertise free delivery hit you with Sneaky last min £40+ charges and don’t respond,”

Helpful Report

Posted 4 months ago

“truley shocking company. when you ring the phoine message says we dont take calls anymore so email us and when you email you get no response. i placed my order on staurday for delivery as stated on there website weds or thursday still nothing after a week of my customer complaining to me in the end i got my money back from paypal so beware and shop elswhere.”

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Posted 4 months ago

“Good communication over out of stock item”

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Posted 4 months ago

“Haven't received my order yet”

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Posted 4 months ago

“good bit of kit arrived promptly and in good condition”

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Posted 4 months ago

“Easy. No problems from ordering to getting delivery.”

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Posted 4 months ago

“Had everything I needed at a good price”

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Posted 4 months ago

“9 days after ordering.. No confirmation email.. No direct phone line.. & no reply to emails.!! Stay away from this company.. I had to get my bank to reclaim my money”

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Posted 4 months ago

“Swift and easy transaction delivered well packaged and quick thankyou”

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Posted 4 months ago

“Item as described, delivered on time.”

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Posted 4 months ago

“The tool I ordered was fine for the job and priced competitively. However, it arrived 2 days later than the given date, with no warning or explanation. This was very inconvenient as I was relying on the delivery date the company had given me.”

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Posted 4 months ago

“Efficient and prompt”

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Posted 4 months ago

“No sign of delivery of my order, emails are ignored and no updates. Assuming the item has been "lost". Not a very good service. Won't ever use this place again.”

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Posted 4 months ago

“Very good. Lovely product (yet to be tried!) and excellent communication.”

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Posted 4 months ago

“Very quick delivery. Product as advertised. Very good service.”

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Posted 4 months ago

“Now over a week for "in stock" items purchased with Express Delivery, still showing only as "Processing". Customer Services just state will notify when shipped. Had to buy elsewhere to continue the job.”

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Posted 4 months ago

“Still waiting now 8 days after ordering just received my first email thanking me for my order no sign of parcel no tracking. Would expect better when nearly spending £500”

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Posted 4 months ago

“Good price, excellant service and delivery. Would use again.”

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Posted 4 months ago

“Item as described, reasonably priced and delivered quickly.”

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Posted 4 months ago

“Easy to order from, fast delivery and no problems at all.”

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Posted 4 months ago

Power Tools Direct is rated 4.5 based on 14,296 reviews