Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.54

4.5 Rating 13,715 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 2nd March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fairly poor service, order and payment taken taken but took almost three weeks to arrive, Then upon reciept the parts that did arrive were not as pictured ( double flute SDS Plus drill bits, but singlr flute and not very good quality)”

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Posted 5 months ago

“I've been waiting for the shipment for almost two weeks and I didn't get it until I called and asked and reminded them.a It was supposed to be a fast shipment heee”

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Posted 5 months ago

“Good quality cloth backing to the abrasive tape.”

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Posted 5 months ago

“Excellent and very fast delivery”

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Posted 5 months ago

“Hello I am informing you about my GROSS MISCONDUCT COMPLAINT in regards of TWO my previous orders from Power Tools Direct • Order No 1000562911 placed on 27-08-2025 • Order No 1000567443 placed on 23-09-2025 In both cases you have advertised the goods as IN STOCK and gave the option of express courier delivery within 3 days !!!!!!!!!!!!!!!!!! Later it turns out that you have taken the order (and the money) and you start play dumb, delaying delivery (as in my first order case) by WEEKS!!!!!!!!!! When I have people working on site and waiting for the ordered goods with EXPRESS delivery. In both my orders, Power Tools Direct STILL HAVE the goods advertised on the selling website as IN STOCK!!!!! Still taking the orders (and money) and still giving the option of courier EXPRESS parcel delivery!!!!!!!!!!!! I have taken the screen shots with date and time to prove my statements and TRUE MISCONDUCT ACCUSATIONS!!!!!!!! Would I recommend the Power Tools Direct as the good and honest seller ? NO, NO, NO !!!!!!! Definitely I would state the Power Tools Direct act DELIBERATELY misguiding the potential Clients and this is a FRAUD. Anna Meldner MScArch Company Secretary LuxBlue ltd”

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Posted 5 months ago

“Bought some Ronseal shed and fence protector, great product, fast delivery, thank you”

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Posted 5 months ago

“I ordered my lift a week ago and I’m still waiting for it. I’ve asked for help from the service team but just been sent a screen image of the shipping which does not help me in the slightest! Paid 80 pounds for delivery and still yet to receive anything!”

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Posted 5 months ago

“excellent prices and super fast deivery”

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Posted 5 months ago

“Product and price ok but paid over £10 delivery, and waited too long. They had to wait for stock to come in then shipped it to me.”

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Posted 5 months ago

“Order delivery on time”

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Posted 5 months ago

“The only place I could find exactly what I was looking for, even better at a very competitive price. Good feedback from the sales team”

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Posted 5 months ago

“Good product, delivery took a while but overall very good.”

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Posted 5 months ago

“Had a small issue with my order as it arrived damaged. Power tools direct sorted this out for me very quickly. Thanks”

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Posted 5 months ago

“Very unprofessional approach. Ordered goods with express delivery. After two weeks, I had to return the order and wait another week for delivery... never again.”

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Posted 5 months ago

“Everything worked well. Easy to order. ifo on the delivery was good. Delivery on the day stated. It was lucky I was in as there was no option to specify for the parcel to be left in a pre determined place.”

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Posted 5 months ago

“Great price quick delivery”

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Posted 5 months ago

“fast efficient service thank you”

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Posted 5 months ago

“Great experience making a purchase from Power Tools Direct. The product was well-priced and delivered on time”

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Posted 5 months ago

“Having waited for a long while for my previous supplier to have my items in stock. I found your company. Items packed very sturdily and recieved faster than I expected.”

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Posted 5 months ago

“They do not keep all items in stock as advertised. Make sure you check. We had to call to find this informaiton out. They still cannot give me a due date into their warehouse, then they will ship on the Premium Express Delivery Service. Not that Express as ive been waiting over a week already. Wont be using this company for any future purchases.”

Helpful Report

Posted 5 months ago

Power Tools Direct is rated 4.5 based on 13,715 reviews