Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,827 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,827 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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Posted 4 months ago

“Easy to order, delivery came when stated”

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Posted 4 months ago

“PROMPT SERVICE - THANK YOU”

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Posted 4 months ago

“Zero customer service”

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Posted 4 months ago

“great service price and delivery”

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Posted 4 months ago

“Perfect job.”

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Posted 4 months ago

“2 orders placed within minutes of each other, both very small and in stock sent out as separate shipments charged at a very expensive £6.95 each. I will not be shopping here again. Despite giving power tools direct the opportunity to address this they simply ignored my request and sited an automated system as the reason. Poor customer service.”

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Posted 4 months ago

“Excellent price, simple to order online and delivered promptly in good condition.”

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Posted 4 months ago

“Incredible service and good prices !”

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Posted 4 months ago

“I waiting for my order 2 weeks I try contact by e-mail and phone but still no answer I want my money back.”

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Posted 4 months ago

“Very poor. Product was advertised as next day delivery. This has now been 11 days and still not received products. I had to email customer service to find out what was happening and got a response telling me the didn’t actually have any and that they would inform me when they have it from a supplier and will get it posted when it arrives. Do not use this company if you need anything in a hurry as it is very misleading and seems they don’t stock anything going by other reviews as I don’t seem to be the only one this has happened to.”

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Posted 4 months ago

“Very Misleading, advertising on google shopping that its free Shipping, when you add to basket and go through checkout, they then charge shipping, very very sneaky, be careful. Needless to say i didnt complete as was available else where for less.”

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Posted 4 months ago

“Order 8 packs of red raw plugs and they cancelled my order, rubbish service, was expecting them delivered today, and instead I get an email saying they haven't got any, red raw plugs!!!”

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Posted 4 months ago

“My order was packaged satisfactorily and delivered in time.”

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Posted 4 months ago

“Ordered for express delivery on the 27th november and we're at 9th December and no delivery. No response to emails sent too . DO NOT BUY FROM THIS COMPANY !!!!!”

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Posted 4 months ago

“I purchased a small stubby hex shank screwdriver for approx. £5 and received a complimentary 6 various size bits to fit the shank.👏🏻”

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Posted 4 months ago

“Absolutely spot on. Prompt despatch and delivery as they indicated. A highly recommended supplier.”

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Posted 4 months ago

“Order arrived in good time after placing order online. Packaging was good of small Clarke's tent we bought for my tricycle storage. Driver rang the doorbell & waited for us to answer. Really good delivery.”

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Posted 4 months ago

“I placed an order on Tuesday and at time of ordering the delivery date was given as the Thursday. This was my primary reason for choosing this product and retailer as I needed it ASAP. We are now at Saturday night and I have received no delivery, no tracking information and no response to my enquiries asking for an update on expected delivery timings. I'm likely going to need to postpone the job that I have booked in for Monday as I have zero confidence that what I ordered will arrive in time. Shockingly poor service. I'm trying to avoid buying from Amazon, which I'm sure is what all you independent sellers want us to try to do, but if you're going to be this disappointing then there's sadly simply no choice but to go elsewhere.”

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Posted 4 months ago

“All good thank you”

Helpful Report

Posted 4 months ago

Power Tools Direct is rated 4.5 based on 13,827 reviews