Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.52

4.5 Rating 13,978 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,978 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service - good value and prompt delivery.”

Helpful Report

Posted 3 months ago

“Great price but offset by high-ish delivery. Not easy to contact by phone. Chosen deliverer DX didn't deliver because we were not in, somewhat outdated requirement. Overall ok.”

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Posted 3 months ago

“Quick ordering, v quick delivery, good price for what I ordered( after online costing). I goofed up one order, entirely my fault, but they corrected things straightaway. So I'm surprised at the bad reviews below. I will be using PTD again.”

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Posted 3 months ago

“No communication no unswerving the phone all easy to sell the product has a fault and now i can't contact any one please be aware when you purchase something in power tools direct”

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Posted 3 months ago

“Aftyer being a Power Tools Customer for several years I was extremely disappointed this year after nearly 3 weeks from the Order, Power Tools have now offered a Refund. Poor overall service - which in part seems to be caused by a poor Delivery Contractor: a change may be required by Power Tools”

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Posted 3 months ago

“Worked well.”

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Posted 3 months ago

“Great product. Perfect delivery. Excellent packaging. Amazing!”

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Posted 3 months ago

“i was very happy with the service.. i ordered an M22x1.5 tap and it arrived in 4 days from my online order.. no fuss or problems from the delivery couriers either.. i will definately use power tools again”

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Posted 3 months ago

“Great website highly recommend quick delivery and good value.”

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Posted 3 months ago

“I needed two circuit breakers urgently in case my one spare from elsewhere also wouldn't work and I'd be stuck. A joy to receive them in very short time in 5 days across the weekend, which isn't bad is it!”

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Posted 3 months ago

“Excellent price, prompt delivery, quality products (gardening hand tools)”

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Posted 3 months ago

“Great website, good value and prompt delivery, wecwere kept informed via email on the progress of our parcel. Thank you.”

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Posted 3 months ago

“Good price and delivered promptly”

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Posted 3 months ago

“The delivery was sent late and so did not arrived 2 days later than promised when I ordered it. The after service was appalling and I had to ask for a manager to explain why the delivery was late as the sales team gave me false information. It was only on the 3rd communication after the late delivery that I actually received an apology and seemed to be given grudgingly and only because I mentioned I had not been been given one. From the tone of the messages it feels like the customer doesn’t matter even if you don’t get it right.”

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Posted 3 months ago

“Excellent price and good service”

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Posted 3 months ago

“Good service with prompt delivery, but initial advert from Google wad misleading ad stated Free Delivery then added Delivery charge when purchasing. This happened twice, so a bit dishonest. Still a good price though”

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Posted 3 months ago

“Have used these before, good and quick service, can throughly recommend them”

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Posted 3 months ago

“A good selection of products, reliable delivery, well packed and value for money, who can grumble.”

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Posted 3 months ago

“I placed an order with power tools direct on the 26th Jan and after a slow start chasing my order I read some of the reviews and started to think this was a scam company and I submitted a review stating this however my order did finally arrive and my product (Helly Hansen boots) are excellent. I apologise to PTD for the negative review and would definitely purchase from them in the near future .”

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Posted 3 months ago

“Good boots but delivery took a bit longer than expected”

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Posted 3 months ago

Power Tools Direct is rated 4.5 based on 13,978 reviews