Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,296 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

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“Good value for money. But very very slow delivery”

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Posted 4 months ago

“They required a reminder, which could not be by phone. Their website still lists a phone number for order queries, so they need some improvements, but the tools supplied (Faithful router bits) are satisfactory.”

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Posted 4 months ago

“Awfully slow. Avoid at all costs. Paid extra for express delivery on a Wednesday morning, with the site stating delivery would be within 1-2 days. I enquire where it is on Friday afternoon and it hasn’t even left the warehouse! I’ve now got no screws for a job starting tomorrow! Avoid these amateurs and order from a more reputable company!”

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Posted 4 months ago

“poor service, no invoice, lack of resonse emails from them after ordering”

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Posted 4 months ago

“All as described, packed well”

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Posted 4 months ago

“Excellent product , extremely easy to buy and posted in good time , very happy”

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Posted 4 months ago

“Placed order over week ago and it still says processing, I’ve email and tried to call but the automated machine says they have no phone working and email is quickest as monitored in day but as stated emailed and still no answer Looks like I’m going to have to claim charge back”

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Posted 4 months ago

“perfect turf lifter very reasonable price thank you”

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Posted 4 months ago

“No deliver of package, no phone lines, no one answers emails. My order number: 1000624259 and my invoice number: 1000515199 It was supposed to be delivered yesterday Tuesday 9th. Nothing arrived. Please can someone contact me urgently: 07855 771237”

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Posted 4 months ago

“1 Star Very disappointing experience from start to finish. I placed an order for a tile cutter and heard nothing for almost a week. During that time, I tried contacting the company for an update. My emails went unanswered and every attempt to call resulted in an engaged tone, making it impossible to speak to anyone. When I eventually contacted the company to ask where my order was, I received no explanation for the delay, but coincidentally received a dispatch confirmation the same day. By that point I had already been forced to purchase another tile cutter locally because I had a time-sensitive job to complete. I returned the unused item at my own expense (£12 postage) and once again found myself having to chase for updates. Tracking showed the return had been delivered and signed for, yet I received no communication regarding my refund until I contacted the company again. The most frustrating part of the whole experience was the lack of communication. At no point did the company provide a satisfactory explanation for the delay, nor did they acknowledge the inconvenience caused. Every update seemed to come only after I made contact myself. The refund has now been processed, but only after repeated enquiries. While I have received my money back, the overall service fell well below what I would expect from an online retailer. Based on my experience, I would not use this company again and cannot recommend them.”

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Posted 4 months ago

“Ordered a couple of sets of draper small honing stones. They were exactly as described and very reasonably priced. Very quickly delivered, wouldn't hesitate to use the company again.”

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Posted 4 months ago

“Poor customer service order took ages to arrive until I finally emailed. When it did arrive (a draper digging hoe) the head was loose on the handle and after half an hour digging in light soil with no stones the metal blade has already got some serious chips in. This leads to me to believe it’s likely not genuine draper tools. Will be avoiding in future.”

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Posted 4 months ago

“Placed order but didn't hear from them so I emailed twice and phoned 3 times but got no response or acknowledgement. Only got my order sent once I said I was going to cancel the order with PayPal. Item has now been delivered but as yet to try it out”

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Posted 4 months ago

“I bought a load of Purdy decorating equipment. Excellent prices and good value for money.”

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Posted 4 months ago

“Very poor. Express Delivery took 6 days due to "staff shortages". When I asked for the delivery charge back, told delivery times just estimates. Pull the other one. Martin Avery”

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Posted 4 months ago

“Item arrived promptly and well packaged, will use again if”

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Posted 4 months ago

“The pair of boots I ordered are great, no complaints there. However, instead of me receiving them in a few days it took the best part of three weeks to arrive. During that time I tried contacting the company via email and phone. All I got was an email saying they have staff shortages and don’t send other emails as my query will end up back of the queue. I’ve given only one star due to the poor customer service”

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Posted 4 months ago

“My order arrived incomplete. A padlock with no keys. The box was torn and opened inside the jiffy envelope. I have contacted the company and sent photos as requested. I received an email back telling me not to contact them again as they were experiencing a high demand of enquiries. So I guess I just need to sit tight and hope my problem is resolved soon. It would be good to know what's happening as my shed is currently unlocked.”

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Posted 4 months ago

“The products I ordered were excellent value in fact there were the best price I could find via the Internet. Ordering was a breeze and I couldn't quite believe it when the products turned up a few days later. I'm really impressed with the product the pricing and the service.”

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Posted 4 months ago

“got sent the wrong sanding sheets emailed replaced with correct ones excellent customer service thank you”

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Posted 4 months ago

Power Tools Direct is rated 4.5 based on 14,296 reviews