Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,826 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ridiculous delivery / packaging charge in relation to size & value of the product purchased.”

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Posted 4 months ago

“Ordered from you because i needed something for a job and you advertised quick delivery. The job is now over and i had to buy the same thing elsewhere wasting my money because this delivery took so long. Its due to arrive today on saturday and it should have been here last monday/Tuesday.”

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Posted 4 months ago

“Customer service was ok delivery waiting for date”

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Posted 4 months ago

“Very good prices, lots of products, Maybe because of time of year postage was delayed.”

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Posted 4 months ago

“Good range of products at fair prices however order placed over week ago and still waiting for delivery”

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Posted 4 months ago

“Paid for a small item,..........nothing so far, contacted....silence....then a little waffle about supplies, look at the review from the io domain British Indian Ocean Territory, one of the most corrupt spots on the earth. I am a once bitten twice shy guy. Nuff said.”

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Posted 4 months ago

“A very good deal and comm7nication with customer services re delivery was excellent.”

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Posted 4 months ago

“Ordered 2 items only one delivered, the don’t answer the phone, the don’t reply to emails or the ‘contact us’ form.”

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Posted 4 months ago

“great price and service via email was good, could not speak to someone on the phone was a bit frustrating, but once i realised the emails were in spam i could see what was going on.”

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Posted 4 months ago

“The prices from power tools direct are very very good but getting the items posted out to me seems to be a very slow process and i am still waiting for an order.”

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Posted 4 months ago

“Have made 2 orders recently (both for floor adhesive), both gave a delivery date when ordering (“order in x hours/minutes for delivery by date”), but both were delayed by almost a week. I wasn’t notified of either delay. I got in contact with their customer service the first time (didn't bother the second time) - who did respond very quickly - as I hadn't heard anything the morning of the supposed delivery day, and they said that they're still awaiting the arrival of the goods. If the items in the order were out of stock and that more were on their way - or ordered specially from the supplier - this either should've been made clear in the item description or I should've received an email to notify me of this. Very basic level of information that customers should be provided!”

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Posted 4 months ago

“Service was not the best as my original order took over a week to be delivered with no correspondence from the seller. i had to chase my order as i hadn't received any updates. Overall poor service!”

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Posted 4 months ago

“Ordered products on the 21.11.25 still waiting for delivery on the 2.12.25. Emailed power tools-poor email response with no explanation to delay Phoned and emailed on the 2.12.25 no response from powertools. Will not use again nor would I recommend them. Item not received in time stated and looks like the items will not be delivered. Now trying to get my money back”

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Posted 4 months ago

“Great products, great price and prompt delivery”

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Posted 4 months ago

“Good tools at a good price. Finding and ordering is straightforward. Delivery could perhaps be a bit quicker.”

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Posted 4 months ago

“Ordered an item and paid for gast track courier delivery. Four working days later as it hadn’t arrived I emailed PTD and received a reply stating they had supply issues and were sure I would be understanding and they would advise me when it was being dispatched. No offer to chase up or refund the extra postage costs. Three days later, item was delivered by Courier without any advanced warning. Item is fine but if you are going to charge a premium for delivery, you ( literally) need to deliver that.”

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Posted 4 months ago

“Look at all these fake 5 star reviews, amazing how they get away with it. Website claims they have over £50 million pounds worth of stock, yet Companies House shows they hold stock assets of £229k, quite a difference. Considering the massive delay from point of order to delivery, one might believe they are just an Aliexpress based trans-shipping company. Dont get tricked by the cheap prices, and if you want to wait 2 weeks for parts, just order them from Aliexpress yourself.”

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Posted 4 months ago

“From Ordering to delivering, service was quick & efficient”

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Posted 4 months ago

“Easy to order. I was kept well informed as to when package would arrive. It arrived in good order.”

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Posted 4 months ago

“Did exactly what was required with purchase delivery and quality.”

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Posted 4 months ago

Power Tools Direct is rated 4.5 based on 13,826 reviews