Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,827 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,827 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered quickly and order was what we wanted.”

Helpful Report

Posted 5 months ago

“Excellent product and service, arrived promptly, very pleased and will return again.”

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Posted 5 months ago

“Can't edit/change previous review, which may give a false "image" No issues with Power Tools. Issue is purely with Royal Mail(Parcel Force) locally, has been an issue for 2yr's +. Not unreasonable for Power Tools to believe that a Tracked/24 Hr/Signed for Delivery would get through (Nb. Delivery made, on 11th Day)”

Helpful Report

Posted 5 months ago

“03.11.25. paid £17.90. 11.11.25 haven't received the order As such, not Power Tools Direct fault, the delivery company used, Royal Mail (Parcel Force) have a 100% delivery failure rate locally. Still annoying when one has forked out cash, not received the order, nor as of yet, a refund. No clarity as to whether or not I will receive a refund”

Helpful Report

Posted 5 months ago

“We ordered 3 tins of wood preserver in light brown. After a considerable delay the delivery arrived, with one tin of light brown and two tins of black! On reporting the issue to Power Tools Direct they requested a photograph!! The colours are written on the tins, so what will a photograph show? Having waited weeks for the delivery how long will it be for replacements, and willl they be the right colour?”

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Posted 5 months ago

“Very happy with purchase and will buy again from them”

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Posted 5 months ago

“after 9 days of not hearing anything regarding an i order i had placed i emailed to ask what was going on to be told the main item i had ordered was out of stock would i like a refund or wait for it to come in, i repiled asking how long it would be to be told another day later they would find out and let me know. i heard nothing else except to be given a refund for the main item not including the delivery charge and a small hand tool i added to my order to make it up got sent to me hence charging me for the delivery, the main item which was the whole point of the order is still showing as in stock on the website. cant believe i had to wait 9 days to find out and only then because i asked.”

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Posted 5 months ago

“Really great service, easy to order and fast delivery Would recommend”

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Posted 5 months ago

“Unbelievably bad service. Stock items ordered Monday for express delivery. No delivery info sent & after 4 days I phoned to ask what was going on. Several phone calls, voicemail each time. No-one phoned back. I emailed asking for you to phone back, you didnt. Then get email from fedex saying items will be delivered following Monday - too late.”

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Posted 5 months ago

“I paid £7:99 for express delivery whick took 7days. Not that good really.”

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Posted 5 months ago

“Excellent service and we are delighted. Easy to order and arrived in a couple of days, exactly as expected. Can highly recommend both product and company.”

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Posted 5 months ago

“Customer service is brilliant - an item was delivered damaged and within an hour of advising them I was offered a refund or replacement.”

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Posted 5 months ago

“I ordered ‘in stock ‘ items & paid for express delivery as they were needed for a job. After several days I called & got told ‘oh you should receive them tomorrow’, then ‘oh, we haven’t received them yet’. 10 days later, the same excuse. Rude customer service, she talked over me quite forcefully then started yakking to someone else whilst in mid conversation with me. No apology for such bad service. Eventually I got a refund. I definitely WOULD NOT recommend them.”

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Posted 5 months ago

“From ordering to delivery everything was easy and efficient .”

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Posted 5 months ago

“Ordered an item that was slightly more expensive than the £6.95 I paid for express delivery. After 3 days of waiting I still did not receive it. Contacted customer service and was simply told they were having issues with suppliers and apologized and thanked me for my patience!!!! In my opinion the item should not have been advertised or marked out of stock if they did not have it.”

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Posted 5 months ago

“Easy to use website shopping, fast delivery, well packed up. Cheers chaps.”

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Posted 5 months ago

“Order the scissors easily it arrived as promised and does the job as described”

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Posted 5 months ago

“Great service”

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Posted 5 months ago

“Website easy to use . Came pack well .Did feel delivery was bit costly but sectors was good price .Item perfect”

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Posted 5 months ago

“The Heater is very good but the delivery option leaves a lot to be desired. Ordered Monday Arrived Friday Afternoon. FedEx sent a message to say it would be delivered between 8-30 and 12-30, it arrived at 16-30. A day wasted sat waiting for a delivery. Very Poor Service for £25.”

Helpful Report

Posted 5 months ago

Power Tools Direct is rated 4.5 based on 13,827 reviews