Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,827 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,827 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All as it should be.”

Helpful Report

Posted 6 months ago

“Great service”

Helpful Report

Posted 6 months ago

“The tool delivered was a quality item from Fiskars. I rang before delivery to request it was suitably packaged for postage due to the cost of the item but was told this was left to the warehouse team. On delivery these expensive loppers simply had bubble wrap on the handles and cutting head. The aluminium adonized handles had been left exposed. If these had been scratched up during postage I would have sent them back as damaged goods with all the usual time and both to customer and you. Luckily, they weren't, but I'd suggest more attention to packing quality/expensive items properly to avoid any dissapointment. Nothing wrong with speed of delivery. Many thanks”

Helpful Report

Posted 6 months ago

“ordered different mastics, full delivery came when they said it would, no issues”

Helpful Report

Posted 6 months ago

“Good value product, the only slight issue I had was the time it took from order to delivery, almost 1 full week despite paying £7 for delivery. Other than this, no problems at all, the charger works really well and was priced better than anyone else.”

Helpful Report

Posted 6 months ago

“My first purchase, good service no complaints.”

Helpful Report

Posted 6 months ago

“The weeder is very sturdy and I’m sure will last a lifetime.Good service arrived quick and well packed.”

Helpful Report

Posted 6 months ago

“Excellent quality, swift delivery, incredible price! What more could you want? Thank you”

Helpful Report

Posted 6 months ago

“Pleased with quality and value, took six days to receive.”

Helpful Report

Posted 6 months ago

“My order took a little more time to come then I thought it would, but once received it was all good. Everything was correct.”

Helpful Report

Posted 6 months ago

“Item not arrived, no customer service available. Delivery service is awful.”

Helpful Report

Posted 6 months ago

“Easy to navigate website and to place the order. Quick delivery, tracking number received once order confirmed so easy to keep track of delivery”

Helpful Report

Posted 6 months ago

“Fairly poor service, order and payment taken taken but took almost three weeks to arrive, Then upon reciept the parts that did arrive were not as pictured ( double flute SDS Plus drill bits, but singlr flute and not very good quality)”

Helpful Report

Posted 6 months ago

“I've been waiting for the shipment for almost two weeks and I didn't get it until I called and asked and reminded them.a It was supposed to be a fast shipment heee”

Helpful Report

Posted 6 months ago

“Good quality cloth backing to the abrasive tape.”

Helpful Report

Posted 6 months ago

“Excellent and very fast delivery”

Helpful Report

Posted 6 months ago

“Hello I am informing you about my GROSS MISCONDUCT COMPLAINT in regards of TWO my previous orders from Power Tools Direct • Order No 1000562911 placed on 27-08-2025 • Order No 1000567443 placed on 23-09-2025 In both cases you have advertised the goods as IN STOCK and gave the option of express courier delivery within 3 days !!!!!!!!!!!!!!!!!! Later it turns out that you have taken the order (and the money) and you start play dumb, delaying delivery (as in my first order case) by WEEKS!!!!!!!!!! When I have people working on site and waiting for the ordered goods with EXPRESS delivery. In both my orders, Power Tools Direct STILL HAVE the goods advertised on the selling website as IN STOCK!!!!! Still taking the orders (and money) and still giving the option of courier EXPRESS parcel delivery!!!!!!!!!!!! I have taken the screen shots with date and time to prove my statements and TRUE MISCONDUCT ACCUSATIONS!!!!!!!! Would I recommend the Power Tools Direct as the good and honest seller ? NO, NO, NO !!!!!!! Definitely I would state the Power Tools Direct act DELIBERATELY misguiding the potential Clients and this is a FRAUD. Anna Meldner MScArch Company Secretary LuxBlue ltd”

Helpful Report

Posted 6 months ago

“Bought some Ronseal shed and fence protector, great product, fast delivery, thank you”

Helpful Report

Posted 6 months ago

“I ordered my lift a week ago and I’m still waiting for it. I’ve asked for help from the service team but just been sent a screen image of the shipping which does not help me in the slightest! Paid 80 pounds for delivery and still yet to receive anything!”

Helpful Report

Posted 6 months ago

“excellent prices and super fast deivery”

Helpful Report

Posted 6 months ago

Power Tools Direct is rated 4.5 based on 13,827 reviews