Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.54

4.5 Rating 13,715 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 2nd March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incorrect delivery information”

Helpful Report

Posted 9 months ago

“Purchased 4 x 2.5l Paint 21/05 over the internet, order was accepted and money taken, only to receive several days 27/05 later that you could not supply. I would of thought that you could of offered me an alternative brand ???. Money still not been returned. So poor service all round”

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Posted 9 months ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

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Posted 9 months ago

“Ordered as per competitive prices and delivery as stated”

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Posted 9 months ago

“Prompt delivery and well packed! Will definitely use again.”

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Posted 9 months ago

“Previous dealings have been excellent, even exemplary. This time ordered, with additional fee for expedited delivery, but the order wasn't even processed until after the stated delivery date, and a week later still not arrived. The last purchase I will be making unfortunately!”

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Posted 9 months ago

“Quick delivery, goods fine”

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Posted 9 months ago

“prompt delivery, item as described. delivery driver was very pleasant and polite,makes a nice change , a credit to his company.”

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Posted 9 months ago

“the shipping cost was above average / more expensive but the Order arrived ok and the product seems of good quality as advertised, so all good”

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Posted 9 months ago

“Hinges were fine but dispatch was quite slow, and given that postage was £6.95, I was hoping for a quicker delivery.”

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Posted 9 months ago

“Item as described . Postal service poor .”

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Posted 9 months ago

“parcel was delivered on time by a very polite young man and the parcel was boxed and in tact”

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Posted 9 months ago

“Order on time and kept updated on order”

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Posted 9 months ago

“An easy purchase and transaction, quick delivery, excellent communication”

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Posted 9 months ago

“When you need paint in a hurry try PowerTools Directs, they have a huge stock all at competative prices and the added bonus of exceptional searvice.”

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Posted 9 months ago

“excellent servce thanks”

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Posted 9 months ago

“Fast and efficient. Best price I could find anywhere for the Cuprinol fence paints that I needed. Pity that the DX delivery driver got arsey because I called him Pete instead of Peter but you can't blame Power Tools Direct for that. First time using this company but I would definitely use them again. Recommended.”

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Posted 9 months ago

“No indication that item was out of stock until I emailed about non delivery”

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Posted 9 months ago

“Money was taken as payment with delivery promised and advertised to arrive by the 8/9th June which is why I bought from this company so we could fit the deck at the weekend. I waited in deliberately on both days to receive the product. At 4pm on Friday I chased this and the lady (Gosia) promised she’d get back straight away to me with news about the product’s whereabouts. No apology or sense of urgency. She didn’t bother! On Monday morning I had to chase again and she seemed v relaxed about the issue and not particularly interested at all. Eventually, after me chasing things up and wasting time, it arrived. Product hasn’t been opened yet so can’t comment but customer service was extremely poor.”

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Posted 9 months ago

“Good Delivery service”

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Posted 9 months ago

Power Tools Direct is rated 4.5 based on 13,715 reviews