Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,827 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,827 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a product twice by mistake, I contacted Power Tools Direct and my money was refunded straight away, that’s worth a click in my book.”

Helpful Report

Posted 8 months ago

“Excellent Service, slightly let down by courier”

Helpful Report

Posted 8 months ago

“Helpful and flexible .. also holding stock of short supply items ( Makita ) .”

Helpful Report

Posted 8 months ago

“Swift, efficient process from start to completion.”

Helpful Report

Posted 8 months ago

“Perfect and on time”

Helpful Report

Posted 8 months ago

“Super quick delivery thank you”

Helpful Report

Posted 8 months ago

“Good product and good price free delivery”

Helpful Report

Posted 8 months ago

“Product and service as described. Prompt delivery and very well packaged. Recommended. Thanks”

Helpful Report

Posted 8 months ago

“A very quick and easy system for finding and ordering the right products at a fair price, delivery was quick and the items were well packed. Thank you.”

Helpful Report

Posted 8 months ago

“Good prices and fast delivery”

Helpful Report

Posted 8 months ago

“A great selection if tools anti zings at competitive prices. Postal service top rate with speedy delivery”

Helpful Report

Posted 8 months ago

“Ordered product a week ago, no correspondence or delivery, now been told it’s been delivered to wrong address”

Helpful Report

Posted 8 months ago

“Fast relibile delivery brillilant compony”

Helpful Report

Posted 8 months ago

“Until chased after expected delivery there was no communication parts would be late. Then no communication as to when parts would arrive.”

Helpful Report

Posted 8 months ago

“Order recieved quickly as per my requirements”

Helpful Report

Posted 8 months ago

“First time of trying Power Tools and ordered a couple of Plastikote spray cans. A good price and was delivered as scheduled. Delivery cost did eliminate savings made on the Plastikote but still good value.”

Helpful Report

Posted 9 months ago

“excellent service & comunication”

Helpful Report

Posted 9 months ago

“Great service, fast delivery”

Helpful Report

Posted 9 months ago

“The wrong fan was sent out on picture it was Clarke air tower fan they sent floor Clarke air”

Helpful Report

Posted 9 months ago

“Abject Failure to provide service I ordered a tool that was listed as in stock. The item was not in stock. I was only informed of this after chasing up the order a week after placing it and hearing nothing after the order confirmation. They have now cancelled the order with little to no effective communication. This has been a 2 week ordeal. I am without the tool ordered, and the job I got it for is still not done. Power Tools Direct have failed to communicate proactively throughout this whole process and have had to be repeatedly prompted for effective communication. Their website is a joke of a user experience, lacking any relevant detail in the web portal pertaining to orders (I simply get 1 word "pending" or "closed" messages with NO additional context). Do not waste your time with this company.”

Helpful Report

Posted 9 months ago

Power Tools Direct is rated 4.5 based on 13,827 reviews