Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,296 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered over a week ago. No delivery nor dispatch information. Two ‘Welcome’ and ‘Thanks for your order’ emails telling me how great they are. One delivery enquiry submitted by me and ignored by them. No product. No news. Definitely no more orders going their way from me. Rubbish service.”

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Posted 6 months ago

“Amazing prices - like unbeatable. I got 4 garden tools for £50. A roughneck spade and edging iron, kent and stowe handtool and a draped metal brush - for £50 is insane value. The delivery time was a bit longer than usual - tool about 10 days, but the value is insanely good. Try to get 4 good tools for £50 out of b&q or amazon - it literally wont happen. 5 stars, will buy again.”

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Posted 6 months ago

“Took 2 weeks to deliver something in a day and age where amazon can deliver to you the same day. Other than that the product is great.”

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Posted 6 months ago

“AVOID - I was sent the wrong product and they wouldn't arrange a collection or issue the refund despite emailing them several times. PS. I'm writing this 4 weeks after ordering - No resolution - AVOID AVOID AVOID”

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Posted 6 months ago

“Excellent service. PTD could not have been more helpful.”

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Posted 6 months ago

“Not delivered on time. Had to contact them several times for my order to eventually be posted.”

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Posted 6 months ago

“Never anseer phones or reply to emails AVOID”

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Posted 6 months ago

“Product arrived Promptly, great service.”

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Posted 6 months ago

“Still waiting for delivery which was supposed to be by 3pm today dx not express no email or information when it is coming tracking is a total waste of time!”

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Posted 6 months ago

“Ordered 4 April, it is now cob 13 April. Order still showing as 'processing'. No reply to email and they never answer the phone. I appreciate we have had Easter but getting no reply to the only 2 methods they provide to contact them is shoddy. A reply saying they are experiencing delays would be enough. At the moment my money has disappeared into a black hole, I need the items or an ETA so I know whether to just buy it from Screwfix or if it will turn up tomorrow. Unimpressed so far. I can't even tell if their trade counter is still in operation to go and collect it in person. A complete lack of information or contact.”

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Posted 6 months ago

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Posted 6 months ago

“Quality goods, delivered on time.”

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Posted 6 months ago

“Order still not received after over a week, emails ignored and no one ever answers the phone - avoid!!”

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Posted 6 months ago

“Very good service - thank you.”

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Posted 6 months ago

“No problems from start to finish.”

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Posted 6 months ago

“Excellent. Fast delivery. Would use again 100% Many thanks”

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Posted 6 months ago

“After a short hiccup I received my order relatively quick, so no complaints from me”

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Posted 6 months ago

“The address on the package was not mine, for some reason it had 15 Jerome close on it. Because of this it took me 3 days to locate. I don’t know if it was you guys or Royal Mail that changed my address but it left me very frustrated.”

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Posted 6 months ago

“Easy to order. Great prices. Excellent Delivery”

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Posted 6 months ago

“Very good company to order from keep you informed about ur product”

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Posted 6 months ago

Power Tools Direct is rated 4.5 based on 14,296 reviews