Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.54

4.5 Rating 13,715 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

Write Your review

Tell us how Power Tools Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tools Direct 5 star review on 2nd March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering easy website good, item wee packed and delivered quickly, great service all round!”

Helpful Report

Posted 11 months ago

“Good website but thought I'd ordered a smaller plunger than the one that arrived”

Helpful Report

Posted 11 months ago

“Good Web site which is easy to navigate. Competitively priced. What I bought arrived quickly and as described. Great customer service”

Helpful Report

Posted 11 months ago

“Placed an order 10 days ago. Unable to get hold of customer services, No dispatch information. No update, No idea when or if i will be getting the order. Have had a number of promotional emails which is even more annoying. Would not recommend.”

Helpful Report

Posted 11 months ago

“Shocking delivery. Over 7 days no confirmation email no reply from customer service. Won't be using again”

Helpful Report

Posted 11 months ago

“excellent and speedy service”

Helpful Report

Posted 11 months ago

“Slow delivery. 7 days after ordering and still waiting”

Helpful Report

Posted 11 months ago

“Thank you. Excellent service..”

Helpful Report

Posted 11 months ago

“Disappointing Experience with Power Tools Direct - Misrepresentation and Poor Customer Service. We recently purchased some parts washer brushes and hose from Power Tools Direct, only to be severely disappointed by both the product and the customer service. The product was marketed as suitable for parts washers, with no mention of any pH restrictions on the website. However, when the package arrived, I discovered that the manufacturer recommends a pH range of 6 to 8, which made the product unsuitable for my needs. If this information had been clearly disclosed on the website, I would not have purchased it. When I reached out to customer service, I was informed that they could only offer a partial refund, excluding the original delivery charges, as they claimed to be just the retailer and not responsible for the manufacturer’s misrepresentation. This response is highly disappointing and fails to acknowledge my rights under the UK Consumer Rights Act 2015, which clearly states that if a product is misrepresented, I am entitled to a full refund, including original delivery costs, within 30 days. It took a month of chasing to receive the partial refund, which is both frustrating and unacceptable. Power Tools Direct’s handling of this issue has left me extremely dissatisfied. It's a real shame, as we were hoping to find a reliable supplier for all our consumable needs, but after this experience, I will be taking my business elsewhere. Buyer beware: be cautious when shopping with Power Tools Direct. Their lack of transparency and poor customer service has soured what could have been a good business relationship.”

Helpful Report

Posted 11 months ago

“Arrived on time ! and a sturdy piece of Kit”

Helpful Report

Posted 11 months ago

“Ordered and paid for an item plus £6.95 Express parcel delivery. Order successful and was given a delivery date of 3 days. On the delivery day, I received an email saying they have cancelled my order due to to 'item being out of stock' and 'unable to restock'. Not a very satisfactory shopping experience. Why wait until the day of delivery to tell me there was a problem with my order? I believe they did not want to sell at the price they advertised for and simply cancelled my order. Should have read the reviews about stock not actually being in stock and finding out days after. Ordered from Homebase and received the next day.”

Helpful Report

Posted 11 months ago

“Very very slow shipping and delivery”

Helpful Report

Posted 11 months ago

“Cheapest around and speedy service”

Helpful Report

Posted 11 months ago

“Ordered a digging hoe. The delivery was quick and the hoe seemed to be of good quality and not to heavy to use.”

Helpful Report

Posted 11 months ago

“Exactly what we needed”

Helpful Report

Posted 11 months ago

“Order came very quick and good price”

Helpful Report

Posted 11 months ago

“From day one using this company I've never had any issues, prices are fair and delivery is nice and fast. Perfect for trade orders”

Helpful Report

Posted 11 months ago

“Item delivered quickly and at a good price. Would definitely use again”

Helpful Report

Posted 11 months ago

“Do not use, total waste of time, ordered 4 items all were supposed to be in stock. telephoned after a few days, told order should be dispatched on Tuesday. Phoned again on Tuesday to be told order not processed awaiting stock. why not tell the truth, will not use again”

Helpful Report

Posted 11 months ago

“My only comment is that I was out all day. The parcel was left by the doorstep which is OK where we live but there was the potential for rain. The thing that concerned me most was that I received an email saying that the parcel had been delivered and received by Brown. It had been delivered but I'd not received it because I wasn't there. I'm just wondering what would have happened if it had been taken. Thank you.”

Helpful Report

Posted 11 months ago

Power Tools Direct is rated 4.5 based on 13,715 reviews