Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.52

4.5 Rating 13,979 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,979 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unbelievably bad service. Stock items ordered Monday for express delivery. No delivery info sent & after 4 days I phoned to ask what was going on. Several phone calls, voicemail each time. No-one phoned back. I emailed asking for you to phone back, you didnt. Then get email from fedex saying items will be delivered following Monday - too late.”

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Posted 6 months ago

“I paid £7:99 for express delivery whick took 7days. Not that good really.”

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Posted 6 months ago

“Excellent service and we are delighted. Easy to order and arrived in a couple of days, exactly as expected. Can highly recommend both product and company.”

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Posted 6 months ago

“Customer service is brilliant - an item was delivered damaged and within an hour of advising them I was offered a refund or replacement.”

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Posted 6 months ago

“I ordered ‘in stock ‘ items & paid for express delivery as they were needed for a job. After several days I called & got told ‘oh you should receive them tomorrow’, then ‘oh, we haven’t received them yet’. 10 days later, the same excuse. Rude customer service, she talked over me quite forcefully then started yakking to someone else whilst in mid conversation with me. No apology for such bad service. Eventually I got a refund. I definitely WOULD NOT recommend them.”

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Posted 7 months ago

“From ordering to delivery everything was easy and efficient .”

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Posted 7 months ago

“Ordered an item that was slightly more expensive than the £6.95 I paid for express delivery. After 3 days of waiting I still did not receive it. Contacted customer service and was simply told they were having issues with suppliers and apologized and thanked me for my patience!!!! In my opinion the item should not have been advertised or marked out of stock if they did not have it.”

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Posted 7 months ago

“Easy to use website shopping, fast delivery, well packed up. Cheers chaps.”

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Posted 7 months ago

“Order the scissors easily it arrived as promised and does the job as described”

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Posted 7 months ago

“Great service”

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Posted 7 months ago

“Website easy to use . Came pack well .Did feel delivery was bit costly but sectors was good price .Item perfect”

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Posted 7 months ago

“The Heater is very good but the delivery option leaves a lot to be desired. Ordered Monday Arrived Friday Afternoon. FedEx sent a message to say it would be delivered between 8-30 and 12-30, it arrived at 16-30. A day wasted sat waiting for a delivery. Very Poor Service for £25.”

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Posted 7 months ago

“What more can I say but excellent service delivery service spot on thank you👍”

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Posted 7 months ago

“Placed order 22/10 chased 24/10 got told waiting stock, asked if they could find out when got told No waiting on feed back no attempt to help, 30/10 just got an email to say they have cancelled my order as cannot fulfil, no courtesy call nothing!”

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Posted 7 months ago

“Easy to follow online store, large selection, sensible pricing, clear ordering process and very quick delivery, ideal.”

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Posted 7 months ago

“Arrived exactly when said Thank you”

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Posted 7 months ago

“As described, arrived on time, good price”

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Posted 7 months ago

“Easy to use website and very efficient service”

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Posted 7 months ago

“Nearly 2 weeks since ordering and still not received my goods , in this day it's not good enough,”

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Posted 7 months ago

“Ordered 10 of one item - they were a good price. Contacted them and they got back quickly to confirm said items were in stock. Ordered them and they arrived ahead of schedule. Good shopping experience. I'd recommend Power Tools Direct.”

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Posted 7 months ago

Power Tools Direct is rated 4.5 based on 13,979 reviews